Hospitality, Restaurant and guest and support agent expertise

ALBERT J. CENICEROS

NV ***** *** E. Saint Louis Ave, Rm 3, Las Vegas, U.S.A.

Email: ****************@*****.***

725-***-**** (Attn HR Dept – )

SUMMARY

Results-driven and versatile professional with a proven track record in strategic consulting. Leveraging a comprehensive skill set encompassing market analysis, project management, and client relationship management. Adept at identifying business challenges and implementing innovative solutions to drive operational excellence. Possess strong analytical and communication skills, facilitating effective collaboration with cross-functional teams. Proven ability to synthesize complex data into actionable insights, driving informed decision-making. Committed to delivering value through meticulous problem-solving and a client-centric approach. Eager to contribute expertise and leadership to a dynamic consulting role.

CORE COMPETENCIES

●Demonstrated proficiency in clear and persuasive communication, both written and verbal, tailored to diverse audiences.

●Established a track record of cultivating strong client relationships, understanding client needs, and ensuring satisfaction.

●Strategic and analytical approach to problem-solving, with a knack for identifying root causes and implementing effective solutions.

●Proven success in sales, exceeding targets, and adapting sales strategies to market dynamics and customer demands.

●Adept at fostering collaborative team environments, contributing positively to team dynamics, and providing effective leadership.

SKILLS

●Data Analysis

●CRM Software

●Market Analysis

●Sales Forecasting

●Presentation Skills

●Product Knowledge

●Consulting Methodologies

●Negotiation

●Adaptability

●Communication

●Problem-Solving

●Time Management

●Team Collaboration

●Customer Relationship Management

EDUCATION

Alamo Real Estate Institute / Austin Board of Realtors / Austin Board of Realtors / Austin Institute of Real Estate / San Antonio Board of Realtors San Antonio, TX & Austin, TX 2004

Bachelor of Science in Business: "Communications Major” BSB/C

University of Phoenix - Las Vegas/Henderson Campus

I am currently attending in my senior year (117 College Credits) at the University of Phoenix for a Bachelor of Science in Business “Communications Major” BSB/C

EXPERIENCE

SOLEO / ShiftSmart Inc. - Las Vegas, Nevada, United States 09/2023 – Current

●All five listed business objectives shown below; are to implement scalable SOLEO systems tailored to the specific needs of pharmacies, pharmacists, medical personnel, home infusion treatments, and reimbursement staff.

●Ensure optimal performance of SOLEO systems through proficient advanced issue resolution, minimizing downtime and enhancing overall efficiency in various healthcare settings.

●Spearheaded improvements in call routing algorithms, leading to a significant reduction in drop rates and contributing to a smooth and efficient telecommunication infrastructure.

●Proactively identify and implement continuous improvements in telecommunication infrastructure, fostering adaptability and robustness to meet evolving healthcare requirements.

●Prioritize client satisfaction by collaborating strategically with healthcare teams, contributing to seamless integration of SOLEO systems, and addressing specific needs within pharmacy, medical, home infusion, and reimbursement contexts.

TopGolf Guest Agent / ShiftSmart Inc. - Las Vegas, Nevada, United States 07/2020 - 08/2023

●Accomplished in handling reservations, billing, and refunds at Top Golf, prioritizing accuracy, and guest satisfaction.

●Successful track record in promoting Top Golf services, explaining promotions, and driving increased customer engagement and sales.

●Strong ability to guide guests through event planning, address rescheduling needs, and provide comprehensive assistance for event coordination and gift card requirements.

Event Manager / Prysm Group - Las Vegas, Nevada, United States 11/2019 - 12/2019

●Achieved a 25% increase in qualified leads by implementing effective canvassing and customer engagement strategies.

●Trained in conducting post-event analysis, providing senior management with insightful reports to drive continuous improvement and showcase ROI.

●Trained in the marketing and management of exhibition booths for "Call & Contact Center Expo 2020," We aimed for a 30% increase in booth traffic through meticulous planning and innovative promotional campaigns. (Covid-19 Cancelled all Expo’s)

Senior Interviewer / A.U.S. / S.S.R.S. “Allentown Division” - Las Vegas, Nevada, United States 01/2015 - 01/2019

●Conducted insightful interviews with a broad spectrum of stakeholders, showcasing adaptability and strong communication skills.

●Established and nurtured client relationships across diverse sectors, providing exceptional customer service and addressing inquiries effectively.

●We championed the importance of fair compensation, incorporating industry research to negotiate "true living wage pay" and promoted a 4-day work week with prospective employers. Joined their WFH “Allentown division” during my final 2 years there.

Support Agent (Contact Center Operations) / Uhaul International Inc. - Las Vegas, Nevada, United States 10/2018

●Elevated customer satisfaction by 20% through comprehensive support, personalized consultations, and effective problem resolution.

●Drove a 15% increase in U-Box sales by implementing successful sales strategies and optimizing reservation processes, enhancing overall operational efficiency.

●Played a pivotal role in team collaboration, translating customer feedback into actionable insights, contributing to a 20% improvement in customer retention, and actively participating in training and onboarding initiatives.

Vacation Rep. / Wordwise Vacations - Las Vegas, Nevada, United States from World Wise to - 01/2015

●Achieved a 15% increase in customer engagement and 20% growth in sales through targeted marketing for Las Vegas vacation packages.

●Developed diverse, customer-focused packages, showcasing adaptability, and market segmentation expertise.

●Drove a 20% boost in customer retention through personalized email campaigns and compelling online presence.

Fund Raiser / U.S. House of Rep. / Donor Services Group - Las Vegas, Nevada, United States 11/2013 - 02/2014

●Accomplished fundraiser with a proven track record in consulting, successfully orchestrating campaigns for political and non-profit organizations, showcasing strategic thinking and adaptability during corporate office closure.

●Customer service experts are adept at cultivating strong donor relationships, resolving inquiries with a customer-centric approach, and collaborating cross-functionally to ensure satisfaction and retention.

●Results-driven sales professional consistently exceeding targets, leveraging persuasive communication to engage donors, expand networks, and contribute to revenue growth in diverse fundraising initiatives.

Marketing Rep /Content Marketing / Velocity Local Inc. - Las Vegas, Nevada, United States 06/2013 - 10/2013

●Proven success in marketing content, SEO, mobile apps, and web design, driving comprehensive online strategies for businesses.

●Offers end-to-end services, overseeing online touchpoints and excelling in monthly ROI reporting to optimize performance.

●Recognized as Employee of the Month in August 2013, with a strong focus on customer satisfaction, excellent communication, and contributing to team success. Ideal for consulting, customer service, or sales roles.

Outbound Vacation Sales Advisor / Hilton Grand Vacations / Hilton Worldwide - Las Vegas, Nevada, United States 01/2013 - 02/2013

●Proven success in marketing timeshare to Hilton Honor Members and past guests, showcasing effective communication and persuasion skills.

●Recognized for establishing and maintaining positive client relationships at Hilton Grand Vacations, contributing to high customer satisfaction and loyalty.

●Demonstrated adaptability and strategic thinking in a dynamic sales environment, consistently achieving and surpassing sales, targets, and quotas.

Marketing Rep / Health Industry / Quality Blend - Las Vegas, Nevada, United States 10/2011 - 01/2013

●Proven success in health consulting with a focus on nutritional products, driving a 20% increase in client satisfaction and retention.

●Accomplished marketer, leading comprehensive campaigns that resulted in a 15% sales growth within six months.

●Demonstrated resilience and commitment through a successful transition from unemployment to a Health Consultant role, showcasing adaptability and determination.

Collegiate Academic Break / University of Phoenix - Las Vegas, Nevada, United States 06/2008 - 10/2010

●Completed university coursework in statistics, accounting, finance, and advanced MS Office, demonstrating a versatile skill set suitable for consulting, customer service, and sales roles.

●Developed strong written and verbal communication skills through participation in university writing workshops, labs, and collaborative computer labs, essential for customer service and sales positions.

●Applied analytical and problem-solving skills in finance coursework, showcasing a results-driven mindset applicable to achieving sales targets and contributing value in a consulting role on my Collegiate teams. (Designed Teams PowerPoints)

Marketing Rep/S.E.O. / Main Street Host Inc. - Las Vegas, Nevada, United States 01/2008 - 05/2009

●Consistently ranked 4th highest producer with 16+ accounts, leading successful online marketing campaigns specializing in web optimization and E-commerce solutions.

●Expertise in website design, hosting, and Internet marketing strategies, exceeding sales targets and building strong client relationships in a competitive digital market.

●Proven track record in high-performance sales, showcasing consultative selling skills and effective communication of service value, poised for roles in consulting, customer service, or sales.

Marketing Rep /S.E.O. /Natural Life Corporation -Las Vegas, Nevada, United States 03/2014 - To date, I went to Dreamworld.

●Developed and implemented effective SEO strategies, specializing in local market optimization and Google Place Optimization.

●Successfully executed 411 Directory listings to boost online visibility and credibility for various businesses.

●Achieved consistent quarterly sales growth of 20% in healthcare products, particularly topical HGH supplements.

Vacation Rep. / Dream World Vacations - Las Vegas, Nevada, United States. From Dreamworld to World Wise Vacations?

●Designed and executed targeted marketing campaigns, increasing customer engagement by 20% through the effective use of online platforms and social media.

●Optimized customer acquisition and retention with personalized customer service, resulting in a 15% improvement in acquisition and a 10% increase in retention.

●Consistently exceeded sales targets, achieving a 25% increase in revenue by leveraging negotiation skills and understanding customer needs in the competitive vacation package market.

Marketing Rep/S.E.O. / Millennium Marketing Concepts - Las Vegas, Nevada, United States 01/2007 - 01/2008

●Proven success in setting up and expanding business accounts through innovative marketing strategies and state-of-the-art informational programs.

●Achieved significant improvements in website traffic and conversion rates, showcasing a results-driven approach to marketing and customer engagement.

●Exceptional interpersonal and adaptability skills demonstrated in client interactions, ensuring customer-centric focus in consulting and sales roles.

Administrative Liaison to the Vice President of Marketing & Operations / Tangerine Office Machines Corp. (A Xerox Office Solutions Specialist.) - Las Vegas, Nevada, United States 01/2006 - 01/2007

●Orchestrated targeted marketing campaigns, utilizing email and cold calling, resulting in securing numerous meetings with prominent CFOs and financial controllers.

●Functioned as the V.P. Liaison, conducting extensive research to identify potential clients for Xerox Print Management solutions, and skillfully scheduling appointments with senior leadership.

●Showcased exceptional organizational and communication skills, contributing to the success of sales initiatives by coordinating impactful meetings on behalf of the Vice President.

Junior Loan Officer / Excel Funding Corporation - Las Vegas, Nevada, United States 01/2005 - 01/2006

●Managed diverse clientele from primary to subprime lenders, showcasing strong communication skills and adaptability.

●Consistently ranked 1st or 2nd at Excel Funding, demonstrating competitive edge, goal attainment, and strong work ethic.

●Implemented effective marketing strategies, fostering high client satisfaction, and contributing to successful loan origination and retention.

Residential Real Estate Agent / Century 21 Corporation - San Antonio & Austin, Texas, United States 01/1994 - 01/2004

●Developed and managed a successful marketing program for residential property sales in Texas, resulting in the sale of over 260 properties over ten years.

●Attained the prestigious status of Centurion Agent with Century 21, ranking in the top 3% percentile and consistently closing 60+ properties annually. In 2000, the team achieved an impressive 88th nationwide ranking among all Centurion agents in the Southwest Region.

●Demonstrated a decade-long track record of excellence in the real estate industry, emphasizing expertise in marketing, sales, and team leadership, contributing to notable achievements and rankings within the highly competitive market.

Outbound Marketing / Inbound C.S. Rep. / Telemarketing Corporation - San Antonio, Texas, United States 01/1991 - 01/1994

●Recognized for outstanding sales results, securing the top producer title at West Telemarketing Corporation's Branch (1) by successfully marketing products for major clients like AT&T and Sears.

●Led the research division, contributing to future contracts for West Inc. Applied analytical skills to refine daily communication strategies, demonstrating a strategic approach to client engagement.

●Specialized in tailoring dialogue scripts, overcoming objections, and driving continuous improvement. Well-suited for dynamic roles in consulting, customer service, or sales.

ACCOMPLISHMENTS

●Achieved Centurion Award (Top 3%) in Real Estate with Century21, by implementing a systematic problem-solving approach, showcasing analytical and strategic thinking.

●Led "The Ceniceros Group" in a decade-long marketing program, selling over 260 residential properties, and ranked 88th nationwide among all Centurion agents.

●Recognized as Top Producer for West Telemarketing, excelling in marketing products for major clients like AT&T, Sears, and Fingerhut.

●Thrived in diverse customer service roles, handling reservations, billing, exhibition management, and canvassing for various events and industries.

●Consistently ranked 1st or 2nd at Excel Funding, demonstrating competitive edge, goal attainment, and strong work ethic.

●Orchestrated targeted marketing campaigns, utilizing email and cold calling, resulting in securing numerous meetings with prominent CFOs and financial controllers throughout the U.S. with the Vice President of Marketing & Operations / Tangerine Office Machines Corp. (A Xerox Office Solutions Specialist.)

●I am currently attending in my senior year (117 College Credits) at the University of Phoenix for a Bachelor of Science in Business “Communications Major” BSB/C

●Managing Member of RECNI, LLC (It’s a future renewable green energies exhibit & consulting company) recni.com

●Established a fully equipped height-adjustable sitting/standing Virtual Home Office, demonstrating an energetic readiness for remote work, and showcasing technical proficiency in supporting administrative, consulting, marketing, and customer service roles. ( “WFH” is my preferred 1st choice of starting my employment if at all possible )

●REFERENCES available upon request (Currently Working Part-Time with UBER EATS as of 6/07/2024 )

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