Customer Service Specialist

Sophia Guevara

951-***-**** · ******************@*****.*** · Corona, CA

CUSTOMER SERVICE SPECIALIST

Dynamic and results-driven Customer Service Specialist with a proven track record in enhancing customer satisfaction and streamlining payment processes. Demonstrates exceptional cash handling and customer service skills, with a strong ability to build relationships and resolve conflicts effectively. Proficient in POS systems and time management, ensuring efficient transaction flow and inventory management. Committed to maintaining a clean and organized work environment while delivering outstanding service to customers. KEY EXPERTISE & CORE ACCOMPLISHMENTS

Customer Service Excellence

Cash Handling and Payment Processing

POS System Proficiency

Conflict Resolution

Inventory Management

Relationship Building

Time Management

Product Knowledge

Merchandising and Restocking

• Increased repeat business through effective conflict resolution and relationship building.

• Maintained high accuracy levels in cash handling and transaction processing.

• Consistently received positive feedback from customers for exceptional service. PROFESSIONAL EXPERIENCE

Cashier, Salad Maker, Food Prep 2024 - Present

Chop Stop - Temecula, CA

Responsible for providing excellent customer service while managing cash transactions and food preparation.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Welcomed customers and assisted in determining their needs, enhancing overall customer satisfaction.

• Restocked and organized merchandise in front lanes to ensure a pleasant shopping experience. Cashier 2023 - Present

CopperLocks Grill - Corona, CA

Engaged with customers to provide a seamless dining experience while managing cash transactions.

• Answered questions about store policies and addressed customer concerns promptly.

• Helped customers complete purchases, locate items, and join reward programs, increasing customer loyalty.

• Built relationships with customers to encourage repeat business. Cashier, Salad Maker, Food Prep 2022 - 2022

Chop Stop - Chino Hills, CA

Provided exceptional service in a fast-paced environment while managing food preparation and cash handling.

• Performed cash, card, and check transactions to complete customer purchases efficiently.

• Utilized POS system to enter orders, process payments, and issue receipts accurately.

• Maintained cleanliness and organization of work areas to promote a professional atmosphere. EDUCATION

Associate Degree For Transfer in Fashion Merchandising Fullerton College, Fullerton, CA, Expected in 2026 High School Diploma

Chino Hills High School, Chino Hills, CA, May 2024 SKILLS & ADDITIONAL INFORMATION

Technical Skills

• Customer Relationship Management (CRM) Software

• Microsoft Office Suite

• Inventory Management Systems

• Cash Register Operation

• Basic Food Safety Practices

• Time Management Tools

• Conflict Resolution Techniques

• Sales Techniques

• Merchandising Strategies

Additional Information

• Bilingual: English and Spanish

• Availability: Monday: 4:30/5:00pm - closing, Tuesday: 2:00pm - closing, Wednesday: 4:30/5:00pm - closing, Thursday: Unavailable, Friday: Anytime, Saturday: Anytime, Sunday: Anytime

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