Data Entry Customer Service

Kumarie Sharma

Wesley Chapel, FL *****

352-***-**** ********@***.***

Administrative professional with 10+years of experience providing support across all industries.

Accomplished Regional Service administration with the ability to deal with a fast paced and demanding work environment by staying busy and keeping the departments along with the customers updated. Educated technicians and other employees on safety guidelines within the work scope to prevent liabilities and accidents. Trained new employees on processes and guidelines. Able to implement many new processes to save time and money for both company and customers. Added value to the company by implementing processes and procedures to help save money, being proficient. Created and developed spreadsheets to eliminate duplicate work and reduce costs. Became a Customer Service Leader due to customers being impressed by the communication level and sticking to my words by keeping them updated throughout the work process.

Skills and qualifications:

Microsoft OS XP-10

Microsoft Office Suite Applications

Sales Force

Quickbooks

Greenway

AS400

Jonas

Typing WPM: 70 KSPH: 15,000

Developing customer relationships

Provided daily updates High Call Volumes

Data Entry

EMR Systems

Dispatching

Coordinating

Performing Quotes

Developing Proposals

Pricing

Quoting Materials

Communicate effectively

Dependable, flexible, trustworthy will go above and beyond for any tasks.

Motivated Always willing to learn

Love helping others

Multitasking

Like to make a difference

Excellent computer skills

Team Player

Experience:

Solarus Medical- Tampa December 2022-March 2023

Data Entry Intake Coordinator

Received incoming equipment orders, created work assignment lists using Google Sheets, updated inventory spreadsheets and inventory processing.

Processed incoming Faxes, Organized patient files on server/database, Organized inventory spreadsheets

Xerox- Remote November 2021- April 2022

Scheduler/ Coordinator

Assisted Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered

Creating and managing data entry using spreadsheets

Updated customers as needed on job status via phone, emails, or customers portal

Trained new employees as needed on various tasks with procedures from start to finish

Opened and Closed work orders, retrieved service requests

Worked with supplies and vendors on purchase orders

Dispatched Technicians to designated work areas, communicates with technicians daily

Coordinate with technicians to track completion and timelines for each job

Entering PO's and Truck Stock as needed

Running customer's report to provide customers with updates

Anthem-Remote August 2021-January 2022

Sales Assistant

Prepared and logs proposals

Researched and resolved routine sales, claims and benefit issues

Assembled and distributed open enrollment packets

Gathered inputs and tracked sales data

Generated sales reports

Data entry, Microsoft Office, used multiple programs and screens to review documents and enter/confirm information.

Maintenx - Tampa, FL November 2017 - March 2020

Regional Service Administrator/Team Lead

Assisted Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered

Updated customers as needed on job status via phone, emails or customers portal. Updated XFactor system as needed for accuracy to assist with the Billing Department. Trained new employees as needed on various tasks with procedures from start to finish.

Opened and Closed work orders, retrieved service requests

Worked with supplies and vendors on purchase orders.

Contacted Service Partners to obtain needed paperwork.

Created and provided quotes to customers in a timely manner via emails, or customer's portal. Researched as needed on materials and labor to create accurate information on pricing.

Dispatched Technicians to designated work areas, communicates with technicians daily.

Entering PO's and Truck Stock as needed.

Running customer's report to provide customers with updates.

Physicians Partners of America - Tampa, FL May 2016 to October 2017

Medical Biller/Medical Records

Worked Medical billing for Commercial, Medicaid, Workers Compensation, Auto and Medicare carriers

Retrieved Medical Records for carriers, provided support to providers by verifying information received via fax, phone, email etc.

Worked on EDI Edits, Completed Coding Reviews for representatives for accuracy

Assisted in completing subpoena requests and affidavits, Reviewed and maintained medical records for completeness and accuracy

Completed and re-submitted corrected claims, abstracted medical records,

Compiled, process, and retrieved medical information in clinics and/ or offices of physicians in accordance with the facility policy and procedures

Florida Hospital Tampa - Tampa, FL January 2010 to October 2015

Medical Biller

Retrieved computer generated bills, reviewed for quality assurance, demographics, insurances and send back to insurance department for further troubleshooting. Worked on EDI Edits. Updated patient's demographics/Insurance in Cerner. (Patient Registration)

Worked with 200-300 claims day- Reviewed/Research Inpatients and Outpatients insurance claims (UB04 and HCFA 1500) via SSI, Series, Cerner. Systems and imagining.

Interacted with patients regarding payments and outstanding balances

Education:

Computer Access Training 08/2020-11/2020

Concorde Career Institute-Medical/Insurance Biller 03/01/00-04/01

Associates degree in Business Administration, Plaza Business College 06/96 -06/97

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