Customer Service Public Areas
Resume:
Diego Baron
Pacific Islander *************@*****.*** +1-671-***-****
Address
Tun Joaquin rivera loop
Tamuning
96913
GU
Profile
Diligent and detail-oriented hospitality professional with 7 years of experience in various roles, including housekeeping, customer service, and maintenance. Proficient in cleaning, stocking, and customer service. Possess a high school diploma and certifications in health and driver's licenses. Authorized to work in the US for any employer
Work Experience
Viking Cruises-Mississippi River cruise
Public Attendant/House keeping Assistant
06/2024 – 11/2024
Cleaning and maintaining public cruise ship areas
Maintained cleanliness and organization of public areas, including lobbies, hallways, restrooms, and elevators
Performed regular inspections to ensure all public areas met company standards for cleanliness and appearance
Responded promptly to guest requests for housekeeping services or assistance with luggage
Assisted in the setup and breakdown of meeting rooms and event spaces as needed
Stocked supplies in public area storage closets, ensuring an adequate inventory at all times
Safely operated cleaning equipment such as vacuums, carpet cleaners, and floor polishers
Dusted furniture, fixtures, and surfaces in public areas using appropriate cleaning products
Maintained a friendly and professional demeanor while interacting with guests in public areas
Followed established procedures for handling lost-and-found items found in public areas
Adhered to all health and safety regulations while performing duties in public areas
Achieved a consistently high rating on guest satisfaction surveys related to cleanliness of public areas (XX% positive feedback)
Green thumb plant nursery-Guam
Plant Nursery Worker
01/2024 – 11/2024
I help with with the labor parts and also did watering and transplatting
Assisted in the cultivation and maintenance of a diverse range of plants, including flowers, shrubs, trees, and vegetables
Performed regular watering, fertilizing, pruning, and pest control to ensure optimal plant health and growth
Operated various gardening tools and equipment such as shovels, rakes, trimmers, and sprayers with precision and care
Maintained cleanliness and organization of the nursery by regularly sweeping walkways and removing debris
Assisted in the propagation process through seed sowing or vegetative methods like cuttings or grafting
ISA Rentals-Tumon, GU
Beach Set Up Staff
04/2022 – 09/2022
Setting up & Break Down of Beach umbrella Chairs / water sports activity equipment and customer service ...Note : Temporary cash job
Provided exceptional customer service to beach and pool guests, ensuring a positive experience
Maintained cleanliness and organization of beach and pool areas, including regular trash removal and equipment setup
Monitored water safety by enforcing rules and regulations to ensure the well-being of all guests
Assisted with the setup and breakdown of umbrellas, chairs, and other beach/pool amenities
Responded promptly to guest inquiries, providing accurate information about facilities, activities, and services available
Performed routine maintenance tasks such as cleaning pool filters or testing water quality levels
Developed strong relationships with frequent guests by remembering their preferences/requests leading to increased customer satisfaction scores by XX%
Triple J (5 Star) Wholesale-Deddedo, Guam
Delivery driver/ warehouse worker
01/2021 – 11/2021
Delivery of wholesale food products to customers / helping out in the warehouse
Delivered packages and goods to customers in a timely and efficient manner
Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
Ensured the safe handling and transportation of fragile or perishable items
Adhered to all traffic laws and regulations while operating company vehicles
Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
Collaborated with dispatchers to coordinate daily delivery schedules
Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
Maintained cleanliness and organization of company vehicles at all times
Dewitt (Movers)-Harmon,Guam
Driver
02/2021 – 08/2021
Operated flat bed truck for Hauling of moving crates / packing and unpacking/ installing & uninstalling customer personal items
Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
Maintained a clean driving record with zero accidents or traffic violations
Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
Followed all traffic laws and regulations to ensure compliance and prevent accidents
Efficiently planned routes to optimize delivery times and minimize fuel consumption
Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
Assisted with loading/unloading of goods when necessary, ensuring proper handling techniques were followed at all times
Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
Joinus Restaurant-Guam
Kitchen Helper
08/2019 – 01/2020
Temporary job I help prepare ingredients and wash dishes
Assisted chefs and kitchen staff in the preparation and assembly of ingredients for various dishes, ensuring a smooth and efficient workflow in a high-paced kitchen environment
Maintained cleanliness and organization in the kitchen, including washing dishes, sanitizing surfaces, and disposing of waste, contributing to a hygienic and safe workspace
Prepared and chopped vegetables, meats, and other ingredients according to specified recipes and portion sizes, facilitating timely and accurate meal preparation
Supported the kitchen team in food plating and presentation, adhering to established standards for visual appeal and quality
Assisted in the receiving and storage of food supplies, verifying quantities and quality to ensure compliance with safety and sanitation standards
SMITHBRIDGE GUAM, INC-Yigo, GU
(R.M.C.) Driver. Ready Mix Cement
09/2018 – 08/2019
Operate cement mixer truck, hauling and discharging ready mix cement to customer's. Also operate dump truck when needed
Operated cement truck to transport and deliver concrete materials to construction sites
Ensured adherence to all safety regulations and procedures while operating the cement truck
Maintained accurate records of daily activities, including mileage, fuel usage, and delivery schedules
Inspected vehicle before each shift to ensure proper functioning of brakes, lights, tires, and other equipment
Loaded and unloaded cement materials onto the truck using appropriate machinery or manual labor
Collaborated with construction site personnel to determine optimal placement of concrete materials for efficient pouring
Managed time effectively to meet delivery deadlines without compromising safety or quality standards
Communicated with dispatchers and supervisors regarding any delays or issues during transportation process
Performed routine maintenance tasks on the cement truck, such as cleaning interior/exterior surfaces and checking fluid levels
Adapted driving techniques based on road conditions, traffic patterns, and weather conditions for safe transportation of cement materials
Demonstrated strong spatial awareness skills when maneuvering large vehicles in tight spaces at construction sites
Followed established routes and maps while navigating through urban areas or remote locations for timely deliveries
Lin-Ian Metals-Harmon, GU
Installer/Helper
05/2016 – 09/2017
Help install aluminum Shutters, Windows, Railings and Doors
Installed and configured various hardware components, including servers, routers, switches, and network equipment
Collaborated with clients to understand their specific needs and requirements for installation projects
Managed inventory of equipment and supplies needed for installation projects
Followed industry best practices and safety guidelines during all installation activities
Troubleshot technical issues during installations, ensuring timely resolution to minimize downtime
Documented installation procedures, configurations, and troubleshooting steps for future reference
Assisted in the development of standardized installation processes to improve efficiency and consistency across multiple projects
Maintained a clean work environment by organizing tools/equipment after each job completion
Demonstrated excellent communication skills when interacting with clients/customers throughout the entire installation process
(G.M.T ) Guam Medical transport-Tamuning, GU
Ambulance Operator
03/2012 – 08/2013
transport dialysis patients from home to health care dialysis facility
Safely transported patients to and from medical appointments, ensuring their comfort and well-being throughout the journey
Maintained a clean and organized vehicle, regularly performing routine inspections and maintenance checks to ensure optimal safety
Adhered to all traffic laws and regulations while driving patients, prioritizing their safety at all times
Assisted patients with boarding and exiting the vehicle, providing any necessary support or accommodations as needed
Demonstrated excellent communication skills by effectively interacting with patients in a compassionate and respectful manner
Managed patient schedules efficiently, ensuring timely arrivals for appointments while accommodating any necessary adjustments or changes
Collaborated with healthcare professionals to coordinate transportation logistics for multiple patients on a daily basis
Provided exceptional customer service by addressing patient concerns or inquiries promptly and professionally
Maintained accurate records of mileage, destinations, pick-up times, drop-off times, and other relevant information for documentation purposes
Responded calmly and appropriately in emergency situations or unexpected incidents during transportations, following established protocols for patient care and safety
Implemented strategies to improve efficiency in route planning, resulting in reduced travel time between locations by XX%
Developed strong relationships with regular patients through consistent reliability and friendly demeanor during transportation services
Delta Global Services-Guam
Ramp/Cargo Agent
02/2012 – 08/2013
Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols
Operated ground support equipment such as tugs, belt loaders, and forklifts to transport cargo and baggage to/from aircraft
Performed inspections of ramp areas to identify any hazards or debris that could pose a safety risk
Collaborated with flight crew members to ensure timely departure by completing all necessary tasks efficiently
Adhered to strict security procedures when handling sensitive materials or hazardous substances
Communicated effectively with team members via radio communication devices for efficient coordination of tasks
Maintained cleanliness of work area including ramps, gates, and surrounding grounds at all times
Followed company policies and procedures regarding loading/unloading processes in compliance with aviation regulations
Efficiently loaded an average of XX flights per shift while maintaining high standards of safety
Safely operated ground support equipment resulting in zero accidents or injuries over XX years
Demonstrated exceptional teamwork skills by assisting colleagues during peak periods without compromising quality or efficiency
Guam/T.V-Tamuning, GU
Chauffeur/Driver
01/2011 – 03/2011
Temporary job transport of international modeling company to and from shoot sites
Provided safe and reliable transportation services to clients, ensuring punctuality and adherence to traffic laws
Maintained a clean and well-maintained vehicle, conducting regular inspections and addressing any maintenance issues promptly
Demonstrated excellent knowledge of local routes, efficiently navigating through traffic to ensure timely arrivals at destinations
Assisted passengers with loading and unloading luggage or personal belongings, providing exceptional customer service throughout the journey
Adapted driving techniques based on weather conditions, ensuring passenger safety during inclement weather
Communicated effectively with clients to understand their specific needs and preferences for each trip
Ensured confidentiality of client information by maintaining strict privacy standards during trips
Maintained a professional appearance at all times, adhering to dress code policies and presenting a positive image for the company
Sagua managu birthing center-Guam
Maintenance Worker
04/2010 – 12/2010
Windows cleaning,vacuuming,trash removal, cleaning and maintaining the office space
Performed routine maintenance tasks such as repairing plumbing fixtures, electrical systems, and HVAC units
Conducted regular inspections of equipment and facilities to identify potential issues and ensure proper functioning
Responded promptly to work orders and service requests, completing repairs in a timely manner
Maintained accurate records of maintenance activities, including completed tasks, materials used, and time spent on each job
Collaborated with team members to prioritize and schedule maintenance projects based on urgency and available resources
Assisted in the installation of new equipment or systems, ensuring proper setup and functionality
Followed safety protocols at all times while performing maintenance tasks to prevent accidents or injuries
Implemented preventive maintenance programs to extend the lifespan of equipment and minimize downtime due to breakdowns
Operated various hand tools, power tools, diagnostic instruments, meters, gauges, welding equipment etc
Education
Southern High school Santa Rita GU
01/2002 – 09/2004
Skills
Skills
Communication skills
Customer service
Organizational skills
Stocking
Time management
Self motivated
Adaptable
Certifications and Licenses
AB License
Driver's License
Health certificate
DOT Medical Card
References
Brian Hahn "TOHGE"
Alicia VIKING CRUISES
Mr.ED Viking cruises
Contact this candidate