Data Entry Customer Service

Nikki Perkins

615-***-**** ****************@*****.*** Joelton, TN 37080

SUMMARY

Multi-talented professional focused on streamlining operations with the ability to work independently. Fully versed in office functions. Mentors and coaches staff to optimal levels of productivity with over 10 years of customer service experience. Comfortable handling management duties, as well as day to day operations. Well-versed in guiding and training staff. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.

SKILLS

Reporting and Documentation

Budget Development

Relationship Building

Data Collection

Staff Scheduling

Verbal and Written Communication

MS Office

Work Planning and Prioritization

Database Coordination

Scheduling and Coordinating

Employee Development

Documentation and Reporting

EXPERIENCE

Assistant Director, Love-A-Lot Childcare Center, January 2016-Current Joelton, TN

Oriented, trained, and directed staff to achieve objectives. Mentored new employees on industry practices and business operations. Managed schedules by completing work accurately and on time. Monitored team compliance with safety and health guidelines. Coached and guided direct reports on day-to-day operations and company policies and procedures.

Handled incoming and outgoing mail, email and faxes. Directed special projects and daily operations.

Produced and distributed memos, newsletters, email updates and other forms of communication.

Established budgets and tracked expenses to drive operational efficiency. Data Entry Specialist, Xtend Healthcare, June 2015-December 2015 Nashville, TN

Identified, corrected and reported data entry errors. Completed accurate and efficient data entry and database updates to support business operations.

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Reviewed and updated account information in company computer system. Compiled data from source documents prior to data entry. Sorted source documents and organized to be filed. Adhered to strict data confidentiality policies to prevent information leakage. Proofread documents and edited materials to correct grammar and spelling mistakes. Documented data entry completions in corresponding logbooks. Assistant Manager, Burnett's BP, January 2011-May 2015 Joelton, TN

Educated customers on special pricing opportunities and company offerings. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Upheld strict quality control policies and procedures during customer interactions. Escalated customer concerns, store issues and inventory requirements to supervisors. Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Assessed customer needs and upsold products and services to maximize sales. EDUCATION AND TRAINING

High School Diploma

The Vanguard School, Lake Wales, FL May 1996

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