Master Merchandiser, Customer Service Rep
Resume:
Beverly Miller
Mansfield, TX *****
*************@*****.***
During my 4 years as a Customer Service Rep I have obtained experience dealing with high incoming call volume dealing with customer problems with their copiers along with handling a territory of companies with Xerox Copiers. I also handled technician calls reporting & dispatching. As a Accounts Receivable Rep I handled a assigned territory of companies who were paying monthly on Xerox equipment. My duties were to insure customers made their payments and to input payment info into computer. I was also 1st level in the collection process. I received formal training on mid-volume copiers which allowed me to become a Copier Technician within Xerox. While working for Miller Image Tech I gained experience on custom stage sets installation & removal, fabric creations and custom sign cutting. I am mechanically inclined with lots of experience dealing with hand tools, drills, pheumatic tools and have my own large assortment of tools. During my years as a Master Merchandiser I have gained experience in every area of merchandising from large resets down to cut-ins and from coupon placements to display construction. I consider myself a well rounded individual with many different experiences and a asset to any company who hires me. Authorized to work in the US for any employer
Work Experience
Master Merchandiser
Survey - Dallas-Fort Worth, TX
January 2021 to Present
I am a Independent Merchandiser. I have years of experience doing all functions of merchandising from audits, small & large resets, inventory counts, display constructions & removals, reading & implementing planograms and price tag verifications any many more facets of merchandising. All work I do is completed
& uploaded through the use of a smart phone. I work independently or as a team. I am open to working any day of the week or hour as required.
Master Merchandiser
Retail Solutions - Fort Worth, TX
November 2020 to Present
Merchandiser. Responsibilities are stocking & replenishing Ty Beanie Baby Stuff Animals in 3 large grocery stores. Weekly visits to each store insuring shelves are full, ordering new stock, straightening and fronting product for the best visual appearance and reporting/ uploading photos via smart phone. Painter & Carpentry
Miller Image Tech
January 1995 to March 2020
• Custom Sign Creator
• Custom Stage Set Installation & Removal
• Custom Drops and Fabric Creations
Master Merchandiser
Driveline Retail Services - Dallas, TX
2016 to 2020
Master Merchandiser for local stores i.e.
Walmart, Family Dollar, Dollar General,
Lowes, World Market, Walgreens, Kroger
Target.
• Duties: Resets (large/small), Displays (install/removal), Audits, Planograms(reading/interpreting/ following), Shelf adjustments, Fixtures (installation/removal), Cut-Ins,Product (stocking/removal), Signage posting, Recalls, Coupon placement, Price sticker removal& placement, Inventory Counts, Photo Taking Experience, Product fronting, experience handling all debit prepaid cards, cell phone cards and cell phones. Reference to the birthday, anniversary cards and all the other cards I have experience stocking them and reporting inventory. Experience Reporting & Uploading documentation with Smart Phone, Managing Assigned Territory and Experience performing assigned task in time allocated. Own tools.
Self Employed
Self Employed
1994 to 1995
Copier Tech
• Office equipment technician
Mid-Level Copier Technician
Mita Corporation - Las Colinas, TX
1993 to 1994
Parts Ordering Specialist
(4) Different Jobs
Xerox Corp - Las Colinas, TX
1983 to 1993
• Customer Service Rep (4 years)
• Computer Backup & Recovery Tech (1 year)
• Accounts Receivable Representative (3 years)
• Mid Volume Copier Repair Technician (2 years)
Education
Associate in Science & Art's
North Lake College - Irving, TX
Skills
• Accounts Receivable
• Carpentry
• Caulking
• Mechanical Knowledge
• Merchandising
• Planograms
• Remodeling
• Handyman
• Adobe Acrobat
Certifications and Licenses
Covid-19 Contact Tracing
August 2020 to Present
Training on Covid-19 symptoms, self isolation, quarantine and data tracing. If tested positive what you can expect and what the CDC expects.
Assessments
Basic Maintenance and Repair — Highly Proficient
October 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Call Center Customer Service — Proficient
October 2020
Applying customer service skills in a call center setting Full results: Proficient
Technical Support — Familiar
June 2020
Performing software, hardware, and network operations. Full results: Familiar
Attention to Detail — Proficient
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Written Communication — Highly Proficient
November 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Work Style: Reliability — Completed
September 2020
Tendency to be dependable and come to work
Full results: Completed
Retail Customer Service — Proficient
July 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Verbal Communication — Highly Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Mechanical Knowledge — Highly Proficient
September 2020
Understanding and applying mechanical concepts and processes Full results: Highly Proficient
Data entry: Attention to detail — Proficient
December 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate