Front Desk Key Holder

Toni R Ferguson

Elberta, AL 251-***-**** ***************@*****.***

SKILLS

Communication

Conflict Resolution

Leadership

Adaptability

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Conflict Resolution

EXPERIENCE

Island Outfitters, Gulf Shores, AL Key Holder Oct 2022-Jan 2023

Managed assigned shifts; opened and closed store

Made fudge

Stocked merchandise and kept track of inventory

Counted drawer and made deposits

Fire House Subs, Foley, AL Shift Lead Mar 2022-Oct 2022

Managed shifts and supervised 4 to 5 employees

Opened and closed restaurant and counted drawer

Accepted orders over the phone and in person

Prepped ingredients for sandwiches, soups, and chili

Cleaned dining room; stocked and cleaned restrooms

Bay Shore Oil, Orange Beach, AL Deli Manager May 2016- Jan 2019

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency

Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel

Collaborated with store manager to develop strategies for achieving sales and profit goal

Organized schedules, workflow, and shift coverage to meet expected business demands

Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands while monitoring clothing, accessory, and shoe levels

Produced monthly sales and performance reports, supporting operational planning and strategic decision making

Cornerstone Lodge, Foley AL Receptionist Feb 2009 - May 2014

Managed all front desk operations for busy high-volume hotel

Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities

Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members

Contacted customers and guests to confirm reservations

Provided key administrative support to 10 coworkers, taking on tasks like laundry and housekeeping during peak times

Reviewed accounts to assess open charges and answer diverse customer questions

Computed guest billings and posted charges to room accounts

Handled payment processing duties and provided customers with receipts and proper change

EDUCATION

St. Johns High, St. Lous, Missouri High School Diploma

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