Administrative Assistant Customer Service
Resume:
Rachel Calica
'Ewa Beach, HI ***** 808-***-**** ************.**@*****.***
PROFESSIONAL SUMMARY
Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. SKILLS
• Leadership
• Customer Service
• Communication
• Time Management
• Flexibility
• Microsoft Office
• Organization
• Problem Solving
• Attention to detail
WORK HISTORY
OFFICE ASSISTANT IV 08/2023 - Current
Department of Human Service - Kapolei, HI
• Performed advanced clerical tasks such as preparing reports, maintaining records, and managing correspondence.
• Draft, proofread, and edit documents, presentations, and spreadsheets.
• Coordinate office operations, ensuring tasks are completed on time and in compliance with policies.
• Maintain filing systems, both physical and digital, for easy access and security.
• Order and manage office supplies and equipment.
• Serve as the primary point of contact for internal and external inquiries.
• Schedule meetings, appointments, and conference calls.
• Handle confidential information with discretion.
• Delegate tasks and oversee the workflow to ensure smooth operations.
• Address inquiries from clients, vendors, and employees professionally.
• Resolve issues or escalate them as necessary.
CULINARY NCO 06/2017 to 10/2019 US Army - Schofield Barracks, HI
• Served as an administrative supervisor in the dining facility.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Recorded expenses and maintained accounting records.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Collected data, input records and protected electronic files.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Produced highly accurate internal and external letters and memoranda.
• Used Microsoft Office to create presentations, reports and spreadsheets.
• Answered multiple console telephone system to direct calls to appropriate personnel.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Coached new employees on administrative procedures, company policies and performance standards.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Completed accurate daily report documents, memos and invoices.
• Handled daily scheduling tasks and provided administrative support for the entire facility.
• Produced accurate office files, updated spreadsheets and crafted presentations to support management and boost team productivity.
CULINARY SPECIALIST 08/2014 to 05/2017
US Army - Fort Bliss, TX
• Supervised the activities of 10 food service personnel, developed and assigned work activities, and coordinated food preparation and service to promote efficiency of operations.
• Resolved personnel problems, and investigated and resolved complaints regarding food quality, service, or accommodations.
• Performed preventive maintenance checks on kitchen equipment worth 100,000 dollars.
• Collaborated with other cooks to plan menus and recipes for 1,000 personnel per week.
• Monitored and supported other cooking staff in preparing culinary dishes according to Army standards.
• Maintained accurate records of food production by performing steam pressure temperature readings at a one hour interval.
• Wrote annual, quarterly and monthly written criticisms and evaluations for assigned staff during meetings.
• Performed periodic physical inventory of supplies and food items and re-ordered as necessary.
• Completed a variety of automated and manual record keeping tasks involved with food serving kitchen operations and meal applications.
• Developed and remained accountable for safety, quality, consistency and adherence to standards.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Created and implemented internal policies and procedures related to food services and handling at various sites and adapted to changing conditions.
• Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat.
• Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages. CULINARY SPECIALIST 07/2013 to 07/2014
US Army - Camp Casey, South Korea
• Prepared and served nutritional meals according to Army standard recipes for 500 military service men, women, and government contractors daily.
• Maintained the ability to stand, reach, lift, bend, kneel, stoop, climb, push, pull, and lift items weighing 50 pounds or less.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Enhanced communication by developing the ability to listen, understand and clarify concerns and issues raised by co-workers and guests.
• Attained the ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the cook supervisor.
• Promoted good public relation skills by handling complaints or concerns of guests in a professional manner.
• Circulated kitchen area to receive work assignments and identify support tasks.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Monitored and maintained required food temperatures for safety.
• Kept kitchen up to code for health and safety inspections.
• Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
• Understood cooking techniques and fundamentals to maximize safe food handling.
• Complied with US Army policies and procedures by encouraging positive and effective work environment among all employees.
EDUCATION
Hawaii Pacific University - Honolulu, HI Associate Of Business Administration 06/2020
• Continuing education in Business Admin
Pacifica High School - Oxnard, CA
2012
High School Diploma
HONORS, AWARDS
2018: Army Commendation Medal
2016: Noncommissioned Officer Professional Development Ribbon 2014: Army Achievement Medal
2014:Korea Defense Service Medal
2014: Overseas Service Ribbon
2013: Army Service Ribbon
2013: Army Good Conduct Medal
2013: National Defense Service Medal
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