Customer Service Team Members

CYNTHIA DURAN

Cell: 562-***-**** Email: **.***.*@*****.***

PROFESSIONAL SUMMARY

Quality-focused Sanitor with superior work ethic committed to leading by example. Approaches all tasks with tenacity and attention to detail, going above and beyond basic tasks by taking on multiple projects at once and assisting team members where necessary.

SKILLS

Leadership skills

Team building

Professional phone etiquette

Excellent communication

Articulate and well-spoken

Fluent in Spanish

Lock out/ tag out

Problem Solving

Excellent customer service

Change Management Cert

Lean Six Sigma Greenbelt

Adaptability

GMP

Chemical handling

SSOP

HACCP

USDA

FDA

WORK HISTORY

June 2022 to April 2024 - ERP Coordinator PSSI – Los A geles, CA

Responsible for hiring new team members and building a welcoming environment for new hires

Attended sanitation meetings and recorded all items requiring follow up

Ensured all safety and food safety training was completed and up to date

Responsible for maintaining a safety culture by walking rhe floor to make sure everyone was following safety protocols and procedures

Assisted with the documentation required for trainings, pre-ops, etc. as well as completing corrective actions for deviations or USDA NR

Performed ATP swab tests

Assisted with timekeeping including vacation schedules, loa, sick time, etc.

Assisted with employee disciplinary actions, terminations, promotions, transfers, etc.

Assisted with the cleaning and sanitizing of plant as needed

August 2018 to March 2022 - Sales/Finance. Quick & Easy Auto Sales – Lynwood, CA

Engaged customers in an effort to facilitate the purchase of their vehicle

Analysed their credit worthines

Completed loan application including obtaining customers’ verifying documentation

Shopped for lender and submitted loan for approval

Processed DMV paperwork, maintained accurate inventory and reconciled accounts

01/2017 to 7/2019 - Director of Operations/ Processor MAZ Financial Services - Santa Ana, CA

Assisted in the creation of business plan by aligning owner’s vision with strategy

●Outlined best office practices to establish ideal workflow for optimal performance

●Created organizational chart and job descriptions for each position to include responsibilities for each position

●Outlined performance metrics for each by determining appropriate KPIs.

●Assisted in mortgage loan origination and processing

●Verified completeness and accuracy of mortgage loans prior to submission

●Verified income, employment, and borrower assets

●Submitted loans to underwriter and acquired all post submission conditions for funding

●Participated in loan pricing and locking

●Responsible for completing QC on all loans

08/2015 to 01/2017 - Office Manager El Cheapo Lifts – Pico Rivera, CA

●Responsible for daily operations of the business office, including call center

●Hired and trained new employees including customer service representatives and call center employees

●Audited, reconciled and maintained accuracy of customer accounts including invoicing, posting payments, responded to customer inquiries, researching and correcting any discrepancies

●Evaluated the flow of work in the office and developed and implemented new office procedures for improved processes

●Established and maintained business relationships with customers, vendors, accounting firm, software developer, business system analyst, and HR firm

●Responsible for numerous HR duties including, but not limited to, payroll, new employee paperwork and orientation, insurance enrollment, worker’s compensation claims filing and records maintenance

●Completed employee reviews and evaluation including creation success plan to ensuring continued employee motivation and success

●Processed mortgage loan

03/2014 to 04/2015 - Sales Administrator El Cheapo Lifts – Pico Rivera, CA

●Coordinated the sales team and their daily appointments

●Completed data entry and maintenance of CRM while ensuring the accuracy of the information

●Collaborated with software developer to coordinate implementation of new database features and updates

●Responsible for research of potential new customers: initiated communication to offer services

●Committed to providing superior customer service and reaching sales goals

●Created marketing materials for sales reps

●Prepared weekly productivity reports

●Assisted in the implementation of lean processes

11/2011 to 01/2013 - Courtroom Clerk Maricopa County Superior Court – Phoenix, AZ

●Maintained records pertaining to disposition of documents

●Maintained official court record

●Identified, tagged and stored exhibits to ensure proper security and chain of custody

●Administer oaths and affirmations as required

●Prepared minute entries

●Prepared files for judicial review

●Issued and recalled bench warrants

●Compiled court related statistical data

●Prepared records and reports regarding the work of the court

●Provide information regarding case status to coordinators and other agencies ● Responded to inquiries for case information

02/2008 to 10/2011 - Court Services Assistant II LA Superior Court – Los Angeles, CA

●Maintained accurate records of bonds posted

●Received and recorded payments for fines

●Assisted with basic calendaring functions

●Reviewed and process a variety of court documents

●Responded to telephonic inquiries and performed public counter duties

●Responded to inquiries pertaining to court policies and procedures

●Entered case information into case management system ● Issued/quashed arrest warrants

7/2006 to 1/2008 - Loan Processor Five Star Funding Group – South Gate, CA

●Originated, reviewed, process, closed and administered customer loan approvals

●Compiled database of loan applicants’ credit histories, financial statements and other financial information

●Developed and maintained relationships with local real estate agents

●Submitted loan application to the underwriter for verification and recommendations

●Reviewed and edited loan agreements to ensure accuracy

●Complied with regulatory requirements including the USA Patriot Act and Privacy Act

●Maintained strict confidentiality of bank records and client information ● Maintained friendly and professional customer interactions

05/2004 to 07/2005 - Office Manager/Loan Processor First Choice Home Loans – Downey, CA

●Initiated rollout of new enterprise software solutions for sales reporting

●Partnered successfully with Escrow Companies, Bank Representatives, Real Estate Brokers and clients to produce effortless workflow

●Spearheaded cross-functional initiative to achieve effortless submission of loan applications

●Trained, coached and mentored staff to ensure smooth adoption of new program

●Worked directly with real estate agents, escrow officers, and bank representatives to ensure regulatory compliance

●Developed and implemented office policies and procedures

●Hired and trained numerous staff members

EDUCATION

September 2014 - Bachelor of Science: Business Administration University of Phoenix – La Palma, CA

●Minor in Business Management

●3.71 GPA

●Coursework in Business Administration, Communications and Accounting

April 2015 - Management and Strategy Institute

●Green Belt - Lean Six Sigma

●Change Management Certification

AFFILIATIONS

● Member of the Delta Mu Delta International Honor Society for Business

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