Customer Service Security Officer

BETTER EHIGIAMUSOE

SUMMARY

Experienced Cashier with over 6 years in the hotel industry, currently

at Fujairah Rotana Resort and Spa, where I handle over 300 transactions daily with precision and efficiency. Skilled in point-of-sale operations, cash management, and customer service, I excel in training new employees and maintaining accurate financial records. My roles have included conducting cash drawer reconciliations and collaborating with front-of-house staff to enhance guest experiences. With certifications in storekeeping, Cashier, Receiving Agent, and cost clerk, I am eager to leverage my extensive background to bring great customer service to a fast-paced environment that allows for professional growth.

EXPERIENCE

Cashier, 07/2023 - Current

Fujairah rotana resort and spa

Security Officer, 12/2020 - 06/2023

Fujairah rotana resort and spa

CONTACT

Address: Fujairah, United Arab

Emirates

Phone: +971*********

Email: *****************@*****.***

SKILLS

Processed numerous credit and cash payments via POS systems efficiently.

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• Operated extra shifts to ensure efficient workflow during peak times

• Maintained clean, tidy and organised checkout areas.

• Handled over 300 transactions daily with great precision

• Trained new employees on cash register operations Worked closely with front-of-house staff to facilitate positive customer experiences.

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Maintained high productivity by efficiently processing cash, credit and debit payments.

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Handled cash, credit card, and voucher payments, maintaining accurate financial records.

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Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.

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• Performed daily opening and closing procedures accurately

• Reviewed security footage to aid investigations

Conducted routine inspections of firefighting equipment and safety devices

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• Monitored employee and visitor entry to prevent theft.

• Performed entrance security checks to screen for prohibited items

• Monitored assigned premises to identify signs of intrusion Managed lost and found property, maintaining secure storage of items

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• Point of sale operation

• Cash register operation

• Positive attitude

• Customer service

• Mathematics

• Cash counting

• Currency Knowledge

CERTIFICATIONS

1. Certifications:

• Store Keeper Training (June 2023), Mr Johnson

• Cashier Training (January 2022), Mr. Lijo, Mr. Ashan

• Receiving Agent Training (August 2024), Mr. Kiran 2. In Progress:

• Cost Clerk Training (December: 2024)Mr. Evon

EDUCATION

Bachelor of Science, Accountancy, 2016

University of Benin

REFERENCES

• Issued visitor passes and temporary badges for secure access

• Ensured strict adherence to security and confidentiality policies. Detected disruptions and illegal activities through vigilant CCTV surveillance

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Coursework in advance financial accounting, taxation, cost accounting and auditing.

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• Member of student union government (PRO).

• Project [Financial Statement Analysis Project]

• Available upon request

Contact this candidate