Patient Care Project Manager

L. Hunter *

LATEEFIA HUNTER

470-***-**** ********.******@****.******.*** Temple, GA

linkedin.com/lateefia-hunter

CAREER SUMMARY

Dynamic and results-oriented healthcare professional with a proven track record of success in leadership and management roles. Possessing extensive experience in healthcare administration, I excel in fostering high-performing teams and driving organizational growth. Adept at developing and implementing strategic initiatives to optimize patient care delivery, enhance operational efficiency, and achieve organizational objectives. With a commitment to excellence and a passion for driving positive change in healthcare, I am poised to make a significant impact in a leadership capacity within the healthcare industry. AREAS OF EXPERTISE

Microsoft Office Leadership Medical Terminology Insurance Healthcare Management Direct Reporting Training and Development Problem-Solving Verbal/Written Communication Skills Attention to Detail Key Performance Metrics Training and Development Conflict Resolution Time Management Care Coordination Leadership Scheduling Project Management

EDUCATION /TRAINING

Mercer University/Bachelor’s of Science in Nursing/2023 Mercer University/Bachelor’s Degree in Human Services/2022 Kennesaw University/Bachelor’s Degree in Biology/2016 Certified EKG Technician (CET) H6G8Q6X9

Certified Phlebotomy Technician (CPT) W5C4H7P3

Certified Patient Care Technician/Assistant (CPTC-A) N-4R5Q3S2 Adult Education Center/High School Diploma2010

PROFESSIONAL EXPERIENCE

Senior Discharge Planner October 2022-Current

Davita Patient Pathways

Manage a diverse caseload, providing counseling, utilization review, and case management services to patients.

Spearhead the implementation of the Patient Pathways program, focusing on patient education and treatment planning.

Strengthen relationships with healthcare providers to enable informed decision-making for patients, offering financial counseling, and coordinating outpatient treatment.

Manage direct reports to leadership team, reflecting work completed and areas of opportunity within the department.

Mentor new teammates as a Preceptor, providing on-the-job training to new hires and ensuring their successful integration into the team.

Conduct individual meetings with patients needing dialysis placement, offering comprehensive information and support while maintaining empathetic communication throughout the process. Project Coordinator April 2022-June 2022

Department of Public Health

Provided comprehensive support for the eWIC project, ensuring smooth day-to-day operations.

Collaborated closely with the Program Project Manager and project team to document and monitor key project deliverables, risk management strategies, and timelines.

Attended all project meetings and meticulously recorded meeting notes to facilitate effective communication and decision- making.

Prepared, edited, and disseminated meeting notes, documents, and reports utilizing Microsoft Word, Teams, Excel, Project, and SharePoint, ensuring accuracy and clarity.

Facilitated the coordination of meetings as assigned, ensuring timely scheduling and logistical arrangements.

Proactively followed up on tasks assigned by the Program Project Manager, ensuring completion and alignment with project objectives.

Administrative Analyst October 2019-October 2022

Georgia Regional Hospital

L. Hunter 2

Spearheaded the development of sophisticated internet and intranet applications across multiple platforms, now integral to operations at four psychiatric hospitals throughout Georgia.

Enhanced inter-departmental communication and facilitated data sharing by implementing a comprehensive data set tracking system to monitor Admissions Clinical Assessment timelines.

Provided supervision and guidance to direct reports, ensuring adherence to internal and external business procedures in compliance with Joint Commission and CMS regulations.

Demonstrated consistent adherence to deadlines and requirements by generating daily data reports evaluating bed availability for AMH & Secure units, as well as tracking the current number of referrals processed in the Admissions department. Care Coordinator February 2019-September 2021

Wellstar Health System

Engaged in collaborative efforts with various community providers to enhance service customization for consumers, including insurance companies, physicians, social workers, hospitals, nurses, and other relevant entities.

Input admissions, home care authorization requests, prior authorization requests, and medical part B requests into multiple database systems efficiently and accurately.

Managed incoming calls, electronic faxes, and correspondence preparation, ensuring prompt and effective communication support.

Gathered comprehensive information regarding ordered procedures, insurance coverage, and patient details, meticulously documenting them in Intrepid software during client interactions.

Coordinated appointment scheduling for procedures by liaising with patients and designated centers, maintaining meticulous records within Intrepid software.

Patient Access Representative February 2016-February 2019 Northside Hospital

Accurately collected and input patient demographic and insurance information into the electronic health records (EHR) system during the registration process.

Verified patient insurance coverage and eligibility, ensuring all necessary authorizations and referrals are obtained prior to appointments or procedures.

Scheduled patient appointments efficiently, considering physician availability, patient preferences, and clinic protocols.

Provided clear explanations of insurance coverage, benefits, and financial responsibilities to patients, assisting them in understanding their options for payment and facilitating payment arrangements when necessary.

Maintained confidentiality and integrity of patient records, ensuring compliance with HIPAA regulations and organizational policies regarding medical records management.

Benefit Administrator Services January 2017-June 2017 Morneau Shepell

Answered incoming calls, responded to inquiries and routed to the appropriate area.

Orchestrated comprehensive New-Hire Orientation, Benefits Orientation, and Annual Open Enrollment events, integrating tailored programs, contests, and strategic marketing initiatives.

Spearheaded the implementation of enhanced performance evaluation systems, optimizing management insights and departmental goal setting, resulting in 100% compliance.

Managed the administration of benefit plans, meticulously auditing and reconciling vendors' invoices and payments, ensuring accuracy and compliance across all plans, while overseeing employee eligibility and crafting communication for participants and vendors.

Patient Intake Coordinator December 2016-April 2017 Fresenius Medical Care

Collected, completed, and communicated intake data for admissions requests in accordance with established standard operating procedures and regulatory requirements.

Gathered demographic, financial, and clinical information from referral agencies to initiate the admissions process.

Conducted interviews with patients, their representatives, or referral sources to assess eligibility for admission and obtain necessary personal and financial data.

Maintained an updated database with current information and status of admissions referrals, including details of inquiries, complaints, and issues.

OTHER POSITIONS HELD:

PIEDMONT HOSPITAL/UNIT SECRETARY/MONITOR TECHNICIAN/JUNE 2015-DECEMBER 2016 WELLPOINT/ANTHEM, INC/HEALTH PROGRAM REPRESENTATIVE/MAY 2012-JUNE 2015

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