Desktop Support Specialist
Resume:
DARRELL W. PARIS
Robinson, Texas 76706
*******.*****@*****.***
PROFESSIONAL OBJECTIVE
Experienced IT Professional with management experience seeking an environment where teamwork and values are important.
SKILLS AND ABILITIES
● Experienced with computer, cell phone, tablet operating systems and applications
● Experienced with installing and supporting operating systems on servers, user systems, and various devices
● Experience with installing routers, hubs and switches – Cisco, Avaya, Ubiquiti
● Remote/local desktop support for Microsoft applications, Google Suite, RDP, VPN, and Bomgar
● Ability to learn new skills and adapt to a rapidly changing work environment.
● Certified Cub Scout Master / Wood Badge BSA Management Trained
● Capable of completing multiple tasks independently, delegating and instructing others WORK HISTORY
Senior Specialist – HCL USA – at Ascension Providence Hospital, Waco, TX Nov ember 2021 – June 2024 I perform the same duties and tasks listed for Ascension Providence only for an outside vendor, HCL. More focus on desktop refresh, meeting new SLA times and still providing day-to-day support for customers. Have utilized the training available to start working towards becoming an ITSM and getting Six Sigma certified. As an HCL employee successfully installed and maintain over 400 of Ascension's TC52 handheld devices Desktop Support Specialist - Ascension Technology Providence Hospital, Waco, TX April 2017 – Nov ember 2021 Provide Tier 1 (first call) help desk support to end users at the hospital and 30 clinics associated with Ascension. Assist end users with troubleshooting and resolving desktop and application-related problems, including problems with passwords, printers, email, anti-virus programs and business software. Enter and maintain accurate information and data regarding end user issues within the designated tracking system. Projects including software upgrades, equipment installs of peripherals and accessories, computer/laptop/tablet upgrade, updates, refresh and replacement. General Manager - The Catch, Waco, TX April 2016 – November 2016 As a working manager, my duties included ensuring customer satisfaction, maintaining weekly inventory, purchasing and organization of all items, daily reconciliation of cash accounts, and equipment cleaning and maintenance. Manager – Wing Stop Restaurant, Waco, TX May 2013 – March 2016 As a general manager and kitchen manager, my duties included ensuring customer satisfaction, maintaining weekly inventory, purchasing and organization of all items, daily reconciliation of cash accounts, all human resource related issues, and equipment cleaning and maintenance. Through leadership, training, and customer service, the store saw increased average sales of 31% during that time.
Technology Support Specialist - Methodist Children’s Home, Waco, TX March 2008 – September 2012 My job duties mainly consisted of analyzing, troubleshooting and repairing computer systems for over 400 users on campus and eight remote offices, while remaining focused on assisting all staff in a consumer oriented manner. Also, assisted with IT policy development and most issues related to phone systems and cell phones. EDUCATION
Tarleton State University – Online
BAAS-Engineering Manufacturing and Industrial Management McLennan Community College –Waco, TX
Basics
Texas State Technical College – Waco, TX
AAS-Computer Systems/Networking Technology - 3.6 GPA
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