M A Customer Service

Reid Stephens

***-** *** ** • Queens, New York **434 • 317-***-****

*****************@*****.***

SCOPE OF SKILLS

Intrinsically motivated, Diligent, Problem solver, Critical thinker, Socially intelligent

● Communication & Presentation: Charismatic communicator in speech and in writing. Ability to engage with both peers and customers.

● Organization / Computer Skills: Outstanding time-management and organizational abilities. Technical proficiencies include online advertising/strategy building, microsoft suite proficiency and quickbooks accounting software.

● Key Strengths: Team Leadership and Development, Strategic Planning and Execution,Contributes to a productive positive environment, Adaptability

● Mentoring: Mentored youths to develop skills to enhance their active listening skills, building trust, encouragement, identifying current students to develop competencies and provide corrective feedback. EDUCATION

Bachelor of Science in Accounting:

Ball State University, Muncie, Indiana

Minor : Spanish

Clubs

NABA; National Association of Black Accountants

● Nationwide organization that accomplishes the goal of dissecting corporate America and implementing diversity in the workplace by focusing on the career placement of minorities. Through these goals, managed to obtain the ability to communicate with any person professionally and intentionally through the network of professionals the organization gives you access to. EXPERIENCE

● Blitz Vintage, Indianapolis, Indiana, Owner

(February 2020- Current Day )

- Created a virtual business from the ground which required utilization of marketing, negotiation tactics, data organization, customer management, sales strategies and immense intrinsic motivation

- Managed a budget, learned to upkeep inventory, maximize profit and created a new client funneling system.

● Ro James’s Multi Purpose Assistant, New York City, New York Merchandise Handler/ Tour Assistant / Security

(October 2018- Current Day)

- Went to 15+ states and strengthened coordinating skills, troubleshooting and learned the ability to create and maintain relationships through event coordination through facilitating the synergy of all music shows, tours, meet and greets and small events that the artist had to attend.

- Handled all apparel and merchandising shipping, accusations, customer service and manufacturing duties to assure the apparel sector of the artist’s career were being properly monetized and profits were being consistently obtained.

● Dauby O’Connor Zalenski, Carmel, Indiana Audit Intern

( December 2021- March 13 2022)

- Through a rigorous 3 month internship and 67 hour work weeks, furthered team building capacity, data analysis capability, critical thinking and empathy skills.

- Learned the ability to fill out affordable housing financial documents from AP, AR, balance sheets which in short strengthened my problem solving skill set and allowed me to hone in on the detail oriented side of the min.

● Foot Locker, Indianapolis, Indiana, Assistant Manager

(Summer 2020 & Summer of 2021)

- Supervise daily store operations, ensuring compliance with company policies and procedures to maintain a smooth and efficient workflow.

- Streamlined a team of four sales associates to exceed sales targets, achieve KPIs, and deliver exceptional customer service.

- Handle customer inquiries, resolve complaints, and provide tailored recommendations to enhance the overall shopping experience.

● Mason LLC, Fishers, Indiana,Basketball Referee

( May 2019 - Current day )

- Acted as a liaison between coaches players and fans, gained the ability to control a room while setting the tone for a positive environment

- Adaptability strengthened during the randomization of co-workers and ever changing working environments being that each work assignment could be at a new location.

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