Customer Service Social Media

CONTACT

Phone: +234**********

Email: ****************@*****.***

Address: * ***** ********* *****, *****

Bus Stop, Ago Palace, Okota, Lagos

State, Nigeria.

SKILLS

Hard Skills:

• Cash Handling – Accurate processing of

payments and managing cash.

• Sales and Promotion – Effective

strategies for increasing customer

engagement and sales.

• Inventory Management – Tracking stock

levels, ordering supplies, and managing

inventory.

• Customer Service – Handling inquiries,

resolving issues, and enhancing customer

satisfaction.

• Point-of-Sale (POS) System Proficiency –

Operating POS systems to process

transactions.

• Product Knowledge – In-depth

understanding of products/services for

effective selling.

• Social Media Marketing – Using social

platforms to promote products and reach

new customers.

Soft Skills:

• Communication – Clear and professional

interaction.

• Time Management – Balancing multiple

tasks efficiently.

• Problem-Solving – Addressing issues

quickly.

• Adaptability – Adjusting to various tasks

and needs.

• Team Collaboration – Working well with

others.

• Attention to Detail – Ensuring accuracy in

tasks.

• Empathy – Understanding customer

needs.

ODUYEMI ROSEMARY OBIAGERI

PROFESSIONAL SUMMARY

Customer-focused professional with a National Diploma and hands-on experience in sales, customer service, and business management. Skilled in building rapport with customers, achieving sales goals, and handling transactions with accuracy. As a former Field Sales Representative for Toti Primal Lotto, I exceeded sales targets by engaging clients across multiple locations. Currently running a successful online store, showcasing strong entrepreneurial abilities, inventory management, and problem-solving skills. Enthusiastic about bringing my versatile experience and dedication to a dynamic role in customer service, cashiering, or retail environments.

WORK EXPERIENCE

PROJECT MANAGER

Terrafirma Nigeria Ltd

September 2019 – Present

• Managing all aspects of online store operations, from product listings to customer service.

• Improving sales through targeted social media marketing and promotions.

• Ensuring timely order processing and delivery to enhance customer satisfaction.

• Developing product descriptions and visuals to boost online engagement.

• Handling customer inquiries and complaints to resolve issues professionally.

• Tracking inventory levels to prevent stock shortages and ensure availability.

• Increasing customer loyalty through personalized communication and follow-ups.

• Analyzing sales data to identify trends and adjust marketing strategies.

• Managing finances, including revenue tracking and cost management.

• Expanding the store's reach by exploring new market opportunities and partnerships.

Field Sales Representative

Toti Primal Lotto

2011 – 2014

• Consistently exceeded weekly ticket sales targets by building strong customer relationships.

• Increased customer participation by providing clear explanations of the lottery system.

• Expanded the customer base by actively promoting in high-traffic locations.

• Conducted effective customer engagement that led to repeat sales.

• Ensured accurate daily reports of ticket sales and cash transactions.

• Supported team goals by coordinating sales efforts across multiple areas.

• Developed strong product knowledge to answer customer questions confidently.

EDUCATION

• National Diploma in Mass

Communication

Moshood Abiola Polytechnic, Ojere,

Abeokuta, Ogun State

2011

• Senior Secondary School Certificate

Idi Araba Secondary School, Mushin,

Lagos

2006

• Implemented strategies to retain loyal customers and encourage referrals.

• Managed and organized sales materials for efficient day-to-day operations.

• Built trust and rapport with customers, contributing to a positive brand reputation.

LANGUAGE(S)

English: Fluent

REFERENCES

Available Upon Request

Contact this candidate