Customer Service Manager

CHARLES NEWTON SUBANO

NATIONARITY – KENYAN

RELIGION – CHRISTIAN

MARITIAL STATUS – MARRIED

PASSPORT NUMBER – BK127636

PROFESSIONAL EXPERIENCE

FEB 2008 TO JUNE 2023 – KINYANA TRANSPOTERS COMPANY. HOTEL AND HOSPITALITY MANAGEMENT

Duties and responsibilities.

Maintain customer satisfaction by providing problem-solving resources and methodologies.

Accomplishes customer by recruiting, selecting, training, coaching and training employees.

Manages staff.

Planning, organizing, and managing the daily, operations of the hospitality personnel to ensure efficiency.

Supervise staff members and communicating the importance of customer satisfaction.

Maintain a high standard of customer services according to the company operating procedure.

Attending to any complaints logged by guests in a professional and timely manner.

Performing monthly evaluations of staff members according to the performance and participation.

Preparing the monthly budget of the hospitality division and creating expenditure reports for senior manager review.

Determine future goals of the hospitality divisions by studying market trends and working with the marketing team.

Checking the quantity and quality of suppliers and equipment of daily basis such as guests amenities.

FEB 1990 – FEB 2008: TELKOM KENYA COMPANY TECHNICIAN CUM DRIVER Duties and responsibilities

Installing, maintaining and servicing a variety of telephone equipments, installing voice data communication circuits, cabling, etc.

Monitoring and servicing systems, diagnosing problems and troubleshooting equipment, running tests and completing reports, updating and improving existing systems and repairing or replacing faulty equipments etc. MY TRAINING.

Kenya College Of Communication Technology (Mbagathi Campus), Nairobi, Kenya. CHRISTIAN COUNSELOR AND PASTOR

JANUARY 2001 TO JUNE 2023 PART-TIME.

Duties and responsibilities

To provide spiritual assessments of clients.

To provide spiritual support based on a Christian perspective.

Assist clients with spiritual issues that may be affecting their health care status or conditions.

Teach clients principles related to Christianity when issues come up regarding health care & health decisions making.

Participate with clients in prayer as requested by the clients of families or staff of the organisation.

Provide spiritual assessment and support to a health care professional staff when requested.

Provide common spiritual bridge for clients who are facing challenging issues with their health care, and needs support in decision making.

Assist clients by providing spiritual support and education when they are faced with issues related to death and dying.

Be a liaison with the clients church community when they are away from the community due to health challenges.

Maintain on-going education in spiritual practices and in Christian counselling for professional development and continued competency in spiritual work and counselling etc.

Approach to treating mental health conditions, relationships/adjustment issues, trauma, emotional distress, abuse, addition, etc.

To offer guidance to individual couples, families and groups with issues affecting their mental health.

To use faith based principles and psychological instruction to help people better manage and, solved any issues in their lives.

ATHLETICS : PROFESSIONAL EXPERIENCE.

JAN 1998 TO JUNE 2023

Competed internationally in Europe and USA and represented my country, Kenya abroad, in a cross –country, road races & Full marathon.

ATHLETICS COACH

JANUARY 1998 TO JUNE 2023

PART TIME

DUTIES AND RESPONSIBILITIES

Teach relevant skills, tactics and winning techniques.

Monitoring and enhancing performance by providing tuition, encouragement and constructive feedback.

Identifying strengths and weaknesses on players/athletics.

Advising about health and lifestyle issues.

Developing training programmes.

Undertaking administrative tasks, e.g help children and adults to realise their potential in sporting discipline through the provision of instruction, advice and encouragement.

Planning, organizing and delivering an appropriate range of sports activities and programmes for individuals and teams managing the performance environment.

Implementing the school sports programme effectively.

Promoting physical fitness and health lifestyles.

First aid skills.

Ability to inspire confidence and motivate performance.

Interest and enthusiasm for all sports.

Good spoken communication skills.

Teaching students about safety in such areas as swimming pool, athletics field, gymnasiums.

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