High School Customer Service

RODERICK J. STEPHERSON

DETROIT, MI *****

******************@*****.***

313-***-**** c. /248-***-**** h.

Work Experience

Crisis Intervention/Special Ed. Paraprofessional

Detroit Public School System District/ DPSCD – Detroit, MI

Oct 2014 to Present

• assisted teacher with classroom management of students

• worked with schools' behavior students

• operated and maintained in school suspension rooms for students

• worked with elementary and High School students with behavior and learning challenges

• responded to classroom calls and performed CPI to physically restrain students

• trained and licensed to use CPI and CPR

• worked closely with various students Social Workers to help implement their behavior plans

Account Manager/Customer Service

RNA Facility Maintenance - Detroit, MI

January 2019 to September 2019

• manage 6 Detroit Public Schools buildings and the contract Custodial/Maintenance employees

• train new employees on the companies cleaning procedures

• set shift times

• order supplies

• Document work violations as well as write up and/or terminations

• transfer employees to different schools in my zones

• Direct special cleaning projects with employees for schools during summer months, holiday breaks

And emergency clean ups

• access to my various school buildings security systems for opening and locking up schools at the end

Of business day.

• working relationship with all Administrative staff in various schools for Company feedback

Teacher Assistant/MOCI Students

Jerry L. White Center High School/ DPSCD - Detroit, MI

September 2014 to March 2019

• Assisted Home Room teacher with class work

• Worked one on one with assigned student on Specialized Skill work

• Traveled with designated student from class to class and monitored behavior in class, with peers,

Staff etc.

• Maintained a daily, monthly log required by DPS on the progress of student in areas of academics,

Behavior, altercations

• Provided feedback during IEP meetings with parents, teachers and school Psychologist, Therapist and

Social Worker.

• Assisted the student pertaining to the individualized need allocated within students IEP plan.

(Work contd.)

Maintenance/Facilities Supervisor

International Preparatory Academy @ the MacDowell Campus - Detroit, MI

August 2012 to August 2013

• Supervised custodial staff

• Contacted contractors for building work

• Maintained curb appeal around perimeter of building

• Responsible for the entire operations of the building.

• Maintained MI building code regulations

• Made daily Safety and Perimeter Checks

• Check supplies and Made Work orders

• Check, Sign and Received Supply orders

• Light Maintenance Check (i.e. Fire Alarms, Security Alarms, Security Lights inside and outside of premises, etc.

Facilities/Maintenance/Part-time Administrative Assistant

New Mt. Vernon Baptist Church - Ferndale, MI

May 2000 to August 2012

• Prepared Letters, mailing lists, operated multi-line phone system

• Distributed monies into business bank account

• Outbound calling, received and distributed mail, packages

• Maintain Cleanliness of 25,000 square ft. facility weekly.

• Prepared paperwork to be processed through the accounting dept.

Facilities Specialist

Aramark/ Ford Dearborn Plant - Dearborn, MI

August 2009 to April 2010

• Maintained cleanliness of all restrooms throughout plant, Operated Hi-lo, Floor

• Sweeper, Floor Scrubber, Stripped and waxed office floors on bi-weekly basis

• Licensed Hi-lo Driver

Education

Administrative Assistant Certification

Dorsey School of Business - Madison Heights, MI

April 1999 to January 2000

Skills

Database (Less than 1 year)

detail oriented (Less than 1 year)

fast learner (Less than 1 year)

Operations (1 year)

self-starter (Less than 1 year)

shipping/receiving (Less Than 1 year)

Team player (Less than 1 year)

Account Management, Sales, Data Entry, Cold Calling, Salesforce

SPECIALIZED SKILLS

A plethora of my technical skills are not included as a listed job duty due to them not being a priority

For listed positions however, I have acquired unlimited technical/customer rep abilities as well as

Troubleshooting skills through personal research, curiosity and hands on adaptation, in order to stay

Current with the era, as well as the workforce. In addition, I am also familiar with shipping/receiving

Operations as well as various database programs that coincide with the job protocol.

Contact this candidate