Customer Service Team Member
Resume:
ERROLL
MARSHALL
*********@*****.***
Sandy Springs, GA 30350
Bold Profile
Seasoned facilities team member with expertise in cleaning, stocking and maintaining facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.
PROFESSIONAL SUMMARY
Northside Hospital Atlanta - EVS Technician
1000 JOHNSONFERRY RD • 12/2023 - Current
Rubin Lublin - Office Services Representative
Peachtree Corners, GA • 06/2023 - 09/2023
WORK HISTORY
Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
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Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
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Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
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Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
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Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
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Contributed to a positive work atmosphere by offering assistance whenever possible, fostering teamwork among colleagues.
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Provided administrative support to office staff and management.
• Processed incoming and outgoing mail, including sorting, scanning, and distributing.
• Ordered supplies for the office and maintained inventory levels.
• Answered phones in a professional manner and directed calls appropriately.
• Greeted visitors to the office warmly and provided assistance as needed.
• Monitored stock of office supplies, placed orders when necessary.
• Ensured all documents were properly filed away in an organized fashion.
• Maintained contact lists of vendors, customers, suppliers.
• Received deliveries from couriers and postal services on a daily basis.
• Updated records in the company's database regularly.
• Assisted with special projects assigned by management team.
• Resolved customer complaints or issues in a timely manner.
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Patient room cleaning
Reliability and punctuality
Sanitation Procedures
Healthcare facility standards
SKILLS
Atlanta Technical College
Atlanta, GA • 01/2011
HVAC (Universal EPA Certificate)
Atlanta, GA • 01/1991
Clark Atlanta University
Hospital Corps School
Great Lakes, IL (United States Navy
Reserve) • 01/1991
Graduated
EDUCATION
UTILIQUEST - Dispatcher/ Field Check Auditor
Alpharetta, GA • 09/2021 - 09/2023
Ricoh USA/ FISERV - Spec MS OPS
03/2020 - 10/2020
• Provided general administrative support to other departments as needed.
• Handled mail duties, picking up, sorting and distributing to departments and personnel.
• Answered multi-line phone system and engaged with clients.
• Updated and maintained information on sharing websites, such as
[Type].
• Answered telephones, directed calls and took messages.
• Maintained and updated filing, inventory and database systems, manually or using
computer.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Delivered messages and ran errands.
• Copied, sorted and filed records of office activities and business transactions.
• Communicated with customers, employees and vendors to answer questions and
address complaints.
• Completed and mailed contracts, invoices or checks.
• Trained staff members to perform work activities and use computer applications.
• Troubleshot office equipment, computer hardware and software issues.
Verified that the technician properly marked the underground utilities by using Google Maps and utility plats
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Understood work descriptions and correctly verified the location of the marked utilities
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Put tickets under Quality Control if the technician failed to mark all utilities, cleared a ticket that had utilities in conflict, had incomplete documentation, and incorrect scope of ticket
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• Reached quota of verifying 200 utility tickets daily Utilized Microsoft Excel to enter data of tickets that were put under Quality Control
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Used Gmail to send Quality Control tickets to the technician's supervisor.
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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• Operated high volume duplicating machines
• Assisted incoming/outgoing log packages
• Ted Conference room / Audio Visual set up
Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or using the company shipping methods
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Worked as technical leader alongside customers and infrastructure team and contributed to business development
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• Performed first-level incident response and service resolution for Ebix - Mail Processor
08/2016 - 02/2019
TJ Max - Store Associate
01/2017 - 01/2018
Global Connections - Customer Service Representative 01/2015 - 08/2016
Canon Business Process Services - Office Clerk Assistant 01/2009 - 10/2014
Marsh - Insurance Agent
03/2000 - 08/2003
FISERV clients.
• Archived duplicated copies of client policies
• Shipped off boxes using IRON MOUNTAIN
• Scanned and expedites emergency policies via electronic fax Weighed letters and packages and calculated costs based on classification, weight and destination
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Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
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Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
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Loaded letters onto processing equipment, removed non-processable letters.
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Approached browsing customers to initiate conversations to determine buying preferences
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Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
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Balanced and organized cash register by handling cash, counting change and storing coupons
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Employed strategic tactics such as cross-selling and upselling to drive sales.
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Provided primary customer support to internal and external customers
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• Called customers for collections payments
• Received payments
• Created new accounts for customers
• Assisted customers for upgrades to service lines Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
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Consulted with outside parties to resolve discrepancies and create expert solutions
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
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Delivered clerical support by handling a range of routine and special requirements
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• Pulled documentation and organized files for review
• Met challenging quotas for productivity and accuracy of work
• Shipped out and received UPS/FED X /DHL packages.
• Assisted Brokers and client Reps within FINPRO Department Approached potential clients by using direct marketing mailings and phone contacts
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Determined client needs and financial situations by scheduling fact-finding appointments
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Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
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PROFESSIONAL CAMERA OPERATOR
VIDEOGRAPHER
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