Customer Service Auburn Hills
Resume:
Terri Adams
Pontiac, MI *****
**********@*****.***
Willing to relocate to: Troy, MI - Auburn Hills, MI - Clarkston, MI Work Experience
Cashier/Customer Service
Marathon Petroleum - Pontiac, MI
August 2020 to November 2022
Cashier operations lottery machine and also stock. Also maintained the grounds of the gas station. Customer Service- Sales
Puma Outlet - Auburn Hills, MI
January 2020 to August 2020
• Assisted customers on the sales floor.
• Keeping sales floor clean and presentable.
• Backstock and unpack and place new items on the floor. Cashier/ Customer Service
Burlington Coat Factory - Auburn Hills, MI
June 2017 to January 2018
• Ran a cash register.
• Assist customers with purchases on the sales floor.
• Did layaway purchases, pulling orders from the stock room.
• Responsible for keeping queuing neat and orderly. Customer Service Representative
Adecco Employment Services - Auburn Hills, MI
April 2008 to October 2009
Auburn Hills, Michigan 4/2008-10/2009 (1 year 6 months) Call center operations
Working in financial call center assisting Credit Union members with banking needs.
• Working on a dedicated team dealing mostly but not only with Hawaiian Credit Unions.
• Promoted to the dedicated team after only three months of employment.
• Consumer lending, soft sales, member escalations, web chat and email support experience.
• Responsible for processing home and auto loans for credit union members. Flow Team Member
Target Inc - Auburn Hills, MI
October 2007 to December 2008
Flow Team
Worked on a Team of 40 to unload the shipment for daily operations.
• Set up and supervised set up of displays, according to work order specifications of the manufacturer.
• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
• Maintained inventory and stock of the cosmetic department on a daily basis. Inserter
Oakland Press Inc - Pontiac, MI
April 2002 to December 2007
Inserter
Operated press machinery, and mailroom functions for the daily newspaper.
• Observed feeding operation and stopped feeder mechanism to remove defective plates.
• Trained new employees in running the press separating daily ad's, and daily mail.
• Maintained daily quota for press activities.
• Responsible for ready newspapers production for delivery.
• Operated a hi-lo.
Customer Service Representative II
Labor Ready Inc - Pontiac, MI
June 1998 to April 2002
Responsible for payroll, recruiting and cold calling.
• Managed a team of twenty to thirty people on a daily basis, and prepared them for work orders.
• Responsible for transport to and from sites for multiple workers for supervised events.
• Occasionally responsible for closing of the branch and daily operations.
• Calculated daily hours and processed paychecks.
• Responsible for obtaining new contracts building and maintaining relationships with potential employers.
• Responsible for background checks and drug testing as needed. Pharmacy Tech
Walgreens Inc - Pontiac, MI
December 1996 to May 2001
Worked in a retail setting filling prescriptions and processing claims.
• Accurately and efficiently preparing prescription orders.
• Verifying prescription information and dosage.
• Entering patient order information into the pharmacy system.
• Providing quality customer service to patients and other health care providers. Education
Associates degree in Web
Baker College
Skills
• Highly personable Customer Service Professional with over eight years of experience in account management, payroll, and call-center operations within the lawn care, lending and the temporary employment industries.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
• Expertise in resolving escalated customer service issues.
• Secured several company achievement awards for delivery of exceptional customer service.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
• Cold Calling
• Recruiting
• Pharmacy Technician Experience
• Hi-Lo Experience
• Order Entry
• Live Chat
• Order Picking
• Technical Support
• Management
• Oracle
• Shipping & Receiving
• Inventory Control
• Team Management
• Profit & Loss
• Microsoft Windows
• Quality Assurance
• Customer service
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