Front Desk Customer Service

TERRI CUNNINGHAM

**** ******* ******, ********* ** 45440/ ***************@*****.***

PROFESSIONAL SUMMARY

I AM THE YOUNGEST GIRL OF 8 CHILDREN AND A FORMER MILITARY WIFE; WITH THAT, I HAVE DEVELOPED A PATIENCE FOR PEOPLE, PLACES, AND THINGS. HAVING TRAVELED 43 OUT OF THE 50 UNITED STATES AND WORKING FOR THE MARRIOTT, I AM FULLY AWARE OF DIFFERENT CULTURES AND CUSTOMS OF A VAST MAJORITY OF DIFFERENT TYPE PEOPLE. I AM ABLE TO CONCENTRATE ON COMPANY POLICY AND FACTOR THAT INTO THE WANTS AND NEEDS OF A CUSTOMERS TO RESOLVE MOST SITUATIONS TO A SATISFACTORY RESOLUTION. I AM VERY ENTHUSIASTIC AND I ALWAYS HAVE A DESIRE TO FIND BETTER AND MORE EFFICIENT METHODS OF DOING THINGS. THEREBY CHALLENGING MYSELF AND OTHERS TO STRIVE FOR PERFECTION IN EVERY ASPECT OF LIFE. I HAVE 10 GRANDCHILDREN, ONE WITH JUVENILE BIPOLAR DISORDER, THAT I SPEND SUMMERS WITH THEREBY ALLOWING ME TO DEVELOP PATIENCE AND TENACITY WITH A VAST VARIETY OF PERSONALITIES. I KNOW THAT I CAN ADD TO THE SPLENDOR OF A COMPANY AND I KNOW THAT THE COMPANY WILL GROW FOR THE BETTER WITH ME ON BOARD. SKILLS

GREAT CUSTOMER SERVICE KNOWLEDGE OF WORD, FOSSE, MARSHA, EXCEL

EXCELLENT COMMUNICATION

SKILLS

GREAT WORK ETHICS TROUBLESHOOTING TECHNIQUES NETWORKING EXPERIENCE

Front Desk Manager

Fairfield Inn/Suites by Marriott Clarksville, TN, USA February 2000 - 2022

Train and supervise front desk clerks (5-7)

Manage guest services

Scheduling

Checking guest in and out. Assuring rooms are Marriott standard, managing guest folios for accuracy.

Accounting

Auditing

Maintaining hotel market

Interim General Manager

Williams Property

1524 Green Grove Way Clarksville, TN

January 2010 - May 2016

Cleaned and maintained vacant property for rental or resale

Developed rental agreements

Posted advertisements for rental and sale of property

interviewed and processed applicants

Handled walk through of property

assessed and maintained any property damages(janitorial, carpentry, and security and safety of property. FOUNDER, DIRECTOR, MENTOR

MIDDLE TN YOUTH THEATRE MINISTRY CLARKSVILLE, TN June 2009 - Current

THIS NON-PROFIT ORGANIZATION WAS FOUNDED TO MENTOR YOUTH AGES 4-25 IN DEVELOPEMENT OF THEIR SKILLS, TALENTS, AND LIFE ISSUES. wE MENTORED THE YOUTH IN EDUCATION, FAMILY RELATIONS, ART, COMPUTER SCIENCES, MUSIC, COMMUNICATION, AND SPIRITUAL GUIDANCE. i FUNDED THE MINISTRY BY PUTTING ON A LARGE GOSPEL PLAY PRODUCTION, WITH ALL PROCEEDS EXCEPT FOR 10% GOING TO THE KIDS FOR TRIPS, SCHOOL SUPPLIES, XMAS PRESENTS, AND FAMILY NEEDS.

CDL OTR DRIVE

DIXIE TRANSPORTATION ATHENS, AL

February 1988 - February 2000

I DROVE FOR A TRANSPORTATION COMPANY DELIVERING GOODS (such as office furniture, lumber, and airline fuel-HAZMAT) ACROSS COUNTRY. TRAVELED ALONE IN A 18-WHEELED TRUCK.

HANDLED LOG BOOKS, COMPUTERIZED INVENTORY.

THE LAST 4 YEARS MAINTAINED A DEDICATED RUN FROM FLORIDA TO MAIN EDUCATION

ASSOCIATES MEDICAL BILLING/CODING

DRAUGHONS BUSINESS COLLEGE, ST.LOUIS, MO

August 2006

LICENSED AND CERTIFIED IN MEDICAL BILLING/CODING

BACHELOR'S / BUSINESS, ARTS & CREATIVE WRITING

GEORGETOWN UNIVERSITY, WASHINGTON, D.C.

August 2008

I FIRST STARTED ATTENDING GEORGETOWN IN 1983 AFTER HIGH SCHOOL. .. UPON GRADUATING HIGH SCHOOL, I ACQUIRED A 4 YEAR SCHOLARSHIP TO GEORGETOWN TO STUDY BUSINESS AND LAW. HOWEVER, THE EXPERIENCE OPENED MY EYES TO MY PASSION, CREATIVE WRITING. I CONTINUED TO STUDY BUSINESS AS A BACKUP CAREER; HOWEVER WRITING HAS ALWAYS AND WILL ALWAYS BE MY PASSION.

I LEFT GEORGETOWN AFTER THREE YEARS AFTER I MARRIED AND STARTED MY FAMILY. HOWEVER, THROUGH THE YEARS I ALWAYS MAINTAINED MY DESIRE TO GRADUATE THEREBY TAKING A FEW CLASSES A YEAR AND STUDYING ONLINE.

REFERENCES

DENISE MITCHELL (BUSINESS OWNER) - SAN ANTONIO, TX 210-***-**** BARBARA ALFORD (FORTERA CREDIT UNION Manager-retired) - CLARKSVILLE, TN 931-***-**** TIFFANY TATE-LAPOOLE (SELF EMPLOYED) 210-***-****

VALENCIA GRIMES (COURTYARD)CLARKSVILLE, TN 931-***-**** SHARONDA COLEMAN (Princeton Properties)Kettering, OH 937-***-****

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