Customer Service Administrative Assistant
Resume:
Annette Nick
**************@*****.***
**** *. *** ***** **. Santa Ana, Ca.92704
Skills
Experienced administrative professional. Highly organized, task oriented and a quick learner. Motivated, with experience working on several teams, in person and virtually. Extensive experience providing administrative support in the international insurance market. Education
Long Beach State University Bachelor of Arts in Physical Education Experience
Administrative Assistant Madison Tours and Travel March 2023-August 2024
-Demonstrating strong customer service with all passengers and pastors via phone and email regarding upcoming travel inquiries and logistics.
-Responsible for updating accurate data entry of all registrations for upcoming tours.
-Providing support for travel groups of 80+ people
-Create travel packets for all guests, filing and mailing of necessary material upon request. Finance Department Global Benefits Group 2010-Nov. 2022
-Responsible for processing all medical claim payments for domestic and international members and medical providers as well as Life and Disability claims.
-Transacted various payment methods including checks, wires and ACH’s
-Coordination with the bank and outside vendors to resolve escalated issues.
-Worked cross functionally with customer service I.T. and claims adjudicators
-Initiated payments in over 10 different currencies
-Carried out over 1,000 payments per month and over 250 payments per week
-Supported Financial Year-end audits
-Supported the internal development team to create a customized Actisure database
-Key contact for testing new systems to support claim payment processing Enrollment Department Global Benefits Group 2005-2010
-Prepared enrolment packages and ensured timely global distribution of policy documents and ID Cards
-Verified all information for members health insurance eligibility
-Data entry including policy set up and invoicing
-Worked cross functionally with sales and marketing teams to ensure that the implementation of new Clients accounts were enrolled successfully
Claims Department Global Benefits Group 2003-2005
-Proficient in Bemus database
-Data entry of medical claims for members and providers
-Customer service support to brokers and clients
-Communicated with clients and providers regarding claim payment and escalated appeals
-Responsible for initiation all follow up emails to members and providers Receptionist Global Benefits Group 2002-2003
-Responsible for the day to day facility operations.
-Coordination with building management and vendors
-Answered all incoming phone calls and directed as needed
-Opened and logged all mail received
-Drafted emails and managed the company calendar
-Set appointments and greeted incoming clients and visitors
-Coordinated catering needs for meeting and office functions
-Developed, maintained, and updated filing systems
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