Support Technician Customer Service
Resume:
SiTel, NORMAN, OK
OBJECTIVEObtain a challenging position in a career-orientated environment that would allow the utilization of detailed customer service skills along with extensive team building skills with the opportunity for advancement.
PROFESSIONAL EXPERIENCE
Mercy Hospital Medical Assistant II / Lab Support Technician III Rheumatology Signal Ridge Family Practice and Pediatric, January 2021
NORMAN REGIONAL HOSPITAL, NORMAN, OK
Phlebotomist, Clerk, Courier, Preceptor, May 2017-January 2021
Use of: EMR systems including
Registration, Phlebotomy, and Processing of patient specimens
Worked at our: HPB, DPL, IM, RML, WMC, PCNW, and WHP labs
Knowledge of labs, physician orders, and ICD codes
Verifying patient’s name and DOB while labeling at patient’s side
Maintain, sanitize, and stock draw stations daily
Draw all age groups; geriatric, pediatric, pregnant, incarcerated, and mental health patients
Knowledge of: refrigerate/freeze/on ice/room temp./light sensitive: blood, stool, and urine specimens
Use and knowledge of correct supplies i.e.; needle sizes, syringes ml, tube colors, hubs, transfer device. butterfly method, straight stick method, capillary puncture, and vacutainer method
Ordering supplies for all seven labs
Trained to perform other testing i.e.; Flu and Strep swabs, PKUs, Blood Cultures, Glucose tolerance, TB, Metal, Harmony, and VBGs
Performs hematologic, chemical, microscopic, morphologic, immunologic, and microbiological testing in a prompt, accurate, and reliable manner according to established hospital and departmental policies and procedures
Participates in Quality Control, Quality Assurance, and Performance Improvement activities
Proper venipuncture technique, which is the process of making an incision in the vein to draw blood
Use of centrifuge, splitting, and pouring off of specimens
Creating batches of all specimens for couriers
Maintaining a sterile and clean environment compliant with SOP’s, HIPPA, JACO, CAP, Hospital, and Board of Health
Maintaining phlebotomy cart; stocked and sterilized on a daily basis
Completing annual CEC’s, CAP, BLS, and Attestations
Signing off phlebotomists on their CAP
Opening and Closing duties for each lab
Train other phlebotomists on drawing techniques, amount of ml’s to obtain for specimens, registration, and processing of specimens
Logging WIWO stats and Room Cleaning stats
CSL PLASMA, NORMAN, OK
Phlebotomist, Donor Support Technician, Receptionist, March 2015-May 2017
Use and knowledge of HPF, HLAB, and Launcher programs
Performed all aspects of the pheresis procedure and plasma collection donor setup, monitoring, and disconnect
Informed Group Leader or Supervisor of donor flow issues
Cross trained Lab Technician and Medical screening
SCENTSY, NORMAN, OK
Independent Consultant, January 2013- March 2015
Recruit new promising Scentsy Consultant’s
Promoted new Scentsy products at events and parties
Held fund raisers for hygiene products and food for the homeless
Schedules arrangements and materials for events
AAA, OKC, OK
Service Generalist, March 2010- Jan. 2013
Assist our members with adding drivers to their policy
Encourage members to enroll in earth quake and flood insurance
Help apply any discounts for policies
Answered inbound calls to process new member sales,upgrades, renewals and processed credit card payments
SiTel, NORMAN, OK
Chase Credit Card, 2008-2010
Answered inbound calls to assist with questions, payments and all account information
Offered balance transfers
Sales of new credit card account
Trainer
GIRLING HEALTHCARE, OKC, OK
Home Health, 2007- 2008
Responsible to identify, issue, and charge for patient care supplies and equipment
Assisted patients daily medication, bathing, dietary needs and transportation to and from appointments
MICKI-POO’S DAYCARE, CHOCTAW, OK
Administrative Assistant, 2005- 2007
Planning activities, menu and lesson
Enroll children in the child care center
Filing, faxing maintaining the daily operations of the center
Hire and train new employees
EVERGREEN LIFE SERVICES, CHOCTAW, OK
Certified Medication Aide, 2003-2005
Monitoring patients, reporting changes, and collecting samples, dispensing and administering medications
Glucose monitoring and insulin injections
Provide nutrition and medications using Nasogastric feeding tube (NG) or Gastrostomy tubes, e.g. percutaneous endoscopic gastrostomy (PEG)
Changing dressings, hygienic site care and diabetic ulcer care
Daily and overnight care
EDUCATION
EASTERN OKLAHOMA TECHNOLOGY, CHOCTAW, OK
Completed, Phlebotomy, 2009
ROSE STATE COLLEGE, MIDWEST CITY, OK
General Studies, 2011
NORMAN REGIONAL HEALTH, NORMAN, OK
Certified, OBJECTIVEObtain a challenging position in a career-orientated environment that would allow the utilization of detailed customer service skills along with extensive team building skills with the opportunity for advancement.
PROFESSIONAL EXPERIENCE
Mercy Hospital Medical Assistant II / Lab Support Technician III Rheumatology Signal Ridge Family Practice and Pediatric, January 2021
NORMAN REGIONAL HOSPITAL, NORMAN, OK
Phlebotomist, Clerk, Courier, Preceptor, May 2017-January 2021
Use of: EMR systems including
Registration, Phlebotomy, and Processing of patient specimens
Worked at our: HPB, DPL, IM, RML, WMC, PCNW, and WHP labs
Knowledge of labs, physician orders, and ICD codes
Verifying patient’s name and DOB while labeling at patient’s side
Maintain, sanitize, and stock draw stations daily
Draw all age groups; geriatric, pediatric, pregnant, incarcerated, and mental health patients
Knowledge of: refrigerate/freeze/on ice/room temp./light sensitive: blood, stool, and urine specimens
Use and knowledge of correct supplies i.e.; needle sizes, syringes ml, tube colors, hubs, transfer device. butterfly method, straight stick method, capillary puncture, and vacutainer method
Ordering supplies for all seven labs
Trained to perform other testing i.e.; Flu and Strep swabs, PKUs, Blood Cultures, Glucose tolerance, TB, Metal, Harmony, and VBGs
Performs hematologic, chemical, microscopic, morphologic, immunologic, and microbiological testing in a prompt, accurate, and reliable manner according to established hospital and departmental policies and procedures
Participates in Quality Control, Quality Assurance, and Performance Improvement activities
Proper venipuncture technique, which is the process of making an incision in the vein to draw blood
Use of centrifuge, splitting, and pouring off of specimens
Creating batches of all specimens for couriers
Maintaining a sterile and clean environment compliant with SOP’s, HIPPA, JACO, CAP, Hospital, and Board of Health
Maintaining phlebotomy cart; stocked and sterilized on a daily basis
Completing annual CEC’s, CAP, BLS, and Attestations
Signing off phlebotomists on their CAP
Opening and Closing duties for each lab
Train other phlebotomists on drawing techniques, amount of ml’s to obtain for specimens, registration, and processing of specimens
Logging WIWO stats and Room Cleaning stats
CSL PLASMA, NORMAN, OK
Phlebotomist, Donor Support Technician, Receptionist, March 2015-May 2017
Use and knowledge of HPF, HLAB, and Launcher programs
Performed all aspects of the pheresis procedure and plasma collection donor setup, monitoring, and disconnect
Informed Group Leader or Supervisor of donor flow issues
Cross trained Lab Technician and Medical screening
SCENTSY, NORMAN, OK
Independent Consultant, January 2013- March 2015
Recruit new promising Scentsy Consultant’s
Promoted new Scentsy products at events and parties
Held fund raisers for hygiene products and food for the homeless
Schedules arrangements and materials for events
AAA, OKC, OK
Service Generalist, March 2010- Jan. 2013
Assist our members with adding drivers to their policy
Encourage members to enroll in earth quake and flood insurance
Help apply any discounts for policies
Answered inbound calls to process new member sales,upgrades, renewals and processed credit card payments
SiTel, NORMAN, OK
Chase Credit Card, 2008-2010
Answered inbound calls to assist with questions, payments and all account information
Offered balance transfers
Sales of new credit card account
Trainer
GIRLING HEALTHCARE, OKC, OK
Home Health, 2007- 2008
Responsible to identify, issue, and charge for patient care supplies and equipment
Assisted patients daily medication, bathing, dietary needs and transportation to and from appointments
MICKI-POO’S DAYCARE, CHOCTAW, OK
Administrative Assistant, 2005- 2007
Planning activities, menu and lesson
Enroll children in the child care center
Filing, faxing maintaining the daily operations of the center
Hire and train new employees
EVERGREEN LIFE SERVICES, CHOCTAW, OK
Certified Medication Aide, 2003-2005
Monitoring patients, reporting changes, and collecting samples, dispensing and administering medications
Glucose monitoring and insulin injections
Provide nutrition and medications using Nasogastric feeding tube (NG) or Gastrostomy tubes, e.g. percutaneous endoscopic gastrostomy (PEG)
Changing dressings, hygienic site care and diabetic ulcer care
Daily and overnight care
EDUCATION
EASTERN OKLAHOMA TECHNOLOGY, CHOCTAW, OK
Completed, Phlebotomy, 2009
ROSE STATE COLLEGE, MIDWEST CITY, OK
General Studies, 2011
NORMAN REGIONAL HEALTH, NORMAN, OK
Certified, American Heart Association, First Aid/CPR./AED, 2019
STAR SPENCER HIGH SCHOOL, SPENCER, OK
Graduate, High School, May 2002
SUMMARY OF QUALIFICATIONS
Graduate of high school
Completed phlebotomy course
5 years phlebotomy experience
7 years medical assistant experience
Completed Mental Health First Aid course
Certified American Heart Association: Blood Borne, CPR, First Aid, AED
3.5 years administrative assistant experience
17 years customer service experience
Ability to coordinate complex tasks
Ability to type sixty (62+) words per minute
Proficient in the use of PowerPoint, Excel, and Microsoft Word
Proficient in collecting specimens from all age groups
Teamwork, training, and leadership experience
Ability to handle large volumes of patients in a clinic, outpatient,
and emergency department atmosphere with timed and stat labs
Supervisor and Trainer for PBT’s and MA’s
Certified Medication Aide
REFERENCES
Saba Chaudhry NRHS 2015 – Present 405-***-****
Marsha Young Dispatch, Xplogics 2008 – Present 405-***-****
Madi Ward NRHS 2015 -Present 405-***-****
Emerald Kirk Mercy 2015- Present 405-***-****
, First Aid/CPR./AED, 2019
STAR SPENCER HIGH SCHOOL, SPENCER, OK
Graduate, High School, May 2002
SUMMARY OF QUALIFICATIONS
Graduate of high school
Completed phlebotomy course
5 years phlebotomy experience
7 years medical assistant experience
Completed Mental Health First Aid course
Certified American Heart Association: Blood Borne, CPR, First Aid, AED
3.5 years administrative assistant experience
17 years customer service experience
Ability to coordinate complex tasks
Ability to type sixty (62+) words per minute
Proficient in the use of PowerPoint, Excel, and Microsoft Word
Proficient in collecting specimens from all age groups
Teamwork, training, and leadership experience
Ability to handle large volumes of patients in a clinic, outpatient,
and emergency department atmosphere with timed and stat labs
Supervisor and Trainer for PBT’s and MA’s
Certified Medication Aide
REFERENCES
Saba Chaudhry NRHS 2015 – Present 405-***-****
Marsha Young Dispatch, Xplogics 2008 – Present 405-***-****
Madi Ward NRHS 2015 -Present 405-***-****
Emerald Kirk Mercy 2015- Present 405-***-****
Contact this candidate