Customer Service Sales Leader
Resume:
Troy Cole
**********@*****.***
Summary:
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the retail industry. Proactive and strategic problem-solver with a record of achieving
challenging profit goals while consistently acquiring new customers and developing strong teams.
Experience:
JC Roofing - Sales
September 1st, 2024 - Present
-Work leads, referrals and self generated business.
-Explaion roofing solutions, inspect roofs for damage, roofs for replacement.
-Write and deliver proposals, follow up and close sales.
-Actively seek out new customers through effective grassroots marketing.
Lowes - Sales Specialist
January 2023 - September 2024
-Exceeded revenue goals, developed customer loyalty through effective communication and colaboration on projects.
-Maintained exceptional follow up of existing clients and faciliated contractor engagement.
-Completed post sale activities to ensure expectations were exceeded and set stage for future business opportunties.
CarMax - Sales Manager
May 2008 - December 2022
-Exceeded sales goals and developed a team of thirty-forty sales consultants. Monitored customer satisfaction face to face and via web, created solutions to create a win-win scenario in
order to resolve concerns.
-Hired and trained new associates enforcing the process standards that have supported Top 100 Company status for the last fifteen years.
-Overseen, supported and executed all aspects of the sales process.
-Motivated, by getting shoulder to shoulder to better support each team member, modeling what good looks like and then course correcting as needed.
-Started the Denver Market and opened, staffed and trained employees for multiple locations.
LA Fitness - General Manager
April 2004 - April 2008
-Designed sales and service strategies to drive revenue and maximize member retention. Implemented sales plans to drive profitability, collaborating with regional team to develop
successful strategies.
-Strategized long-term business needs while generating member feedback for process improvements.
-Streamlined operational efficiencies by coordinating staff development and succession planning.
-Motivated, trained and increased accountability to maximize performance and improve profitability.
-Opened and staffed multiple locations in the DFW Market.
24 Hour Fitness - District Manager
July 1998 - March 2004
-Motivated, trained and developed multi-city/state district store sales performance and monitored data trends to improve underperforming areas.
-Strategized business operations, sales strategies and personnel moves to ensure proper execution.
-Recruited over twenty managers and supervisors to fill internal career opportunities. Reduced overall turnover rate from highest in the company to the lowest in the Company.
-Improved production from lowest performing district in the company to the highest performing in the company.
-Opened and staffed numerous locations in the Mid-West Region.
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