Customer Service Loan Processor
Resume:
Kenneth J. Nicholas
Las Vegas, NV 89129
**************@*****.***
OBJECTIVE: Utilize my aptitude, experience and training in the gaming, banking and cyber security space. Results-oriented with years of experience in the business. I am a team player who maintains and meets goals. Proven ability to build relationships, respond to crisis situations, adapt to changing demands and meet deadlines.
Experience:
Caesars Entertainment iGaming: March 21st, 2022 – Present
Role: Know Your Customer (KYC)/ Anti Money Laundering (AML) Investigator and researcher.
Gaming License Holder (NJ, FL, ME, PA, LA, MO, IN, NV) Occasional Ontario Canada gaming account review and audit.
Source Of Funds Verification, research and compliance.
Expert Level Software programs used are Lexus Nexis, OFAC Sanctions, Dow Jones, Google, CMS/Tsys, World Check background, Factiva.
SAR auditing, writing and submitting to Fincen, CTR review, EDD/CDD reviews, Attention to Detail, CIE online gaming reporting and review. Completion before deadline reviews.
Find, Identify, Source and Report Fraud Rings, Fraud Trends and suspicious use of funding.
Exceeding Expectations end of year reviews.
WynnBET Gaming: July 11th, 2021 – March 20th, 2022
Role: KYC Fraud Payment Analyst
Know Your Customer (KYC)/ Anti Money Laundering (AML) Investigation and Researcher- View of identity documentations.
Payment Deposit and Withdrawal- auditing, verification of source of funding/banking.
Expert Level in Software programs used are Clear Background Reporting, Lexis Nexis, Idology, GeoComply, Thor System Identity Verification, OPS (customer online gaming account)
Customer Service, Attention to Detail, Mitigate Losses.
Find, Identify, Source and Report Fraud Rings, Fraud Trends and suspicious use of funding.
Exceeding Expectations end of year reviews.
Capital One: May 7th, 2019 – July 10th, 2021
Role: Senior Fraud Coordinator
Customer Service- One call resolution, Attention to detail, critical thinking, mitigate losses.
30-40 Inbound Calls per day to assist in customer declined transactions, resolution, education and identify fraud/account take overs.
Assist in new hire trainings, providing essential education to assist in day to day expectations.
Exceeding Expectations end of year reviews with strong behavior skillsets in ownership/accountability/empathy.
Identity documentation review to research and confirm true person verification.
BarclayCard US January 11th, 2017 – May 5th, 2019
Role: Fraud Risk Analyst
1 of 12 selected out of 300 to learn Chargebacks/Disputes, resolutions and interact with merchants and customers to bring resolution. Resulting in 80% fraud claim closures due to merchant responses and documentations.
Customer Service, Attention to Detail, Risk assessment.
Account takeover and Fraud Application review.
Public record review in Lexis Nexis to verify identity.
Identify and report fraud trends and areas of high risk.
Assist in new hire training, nesting and floor walking support.
Education:
Pahranagat Valley High School Graduated with Diploma in 2005.
Eagle Gate College of Massage and Bodywork with Diploma received in 2009.
Skills:
Expert Level in risk assessment, identity research and source of funding verifications.
Advanced Level in the following programs confirming identity, criminal background across the nation, as well as finances verifications are:
Word, Excel, Lexis Nexis, Clear Reporting, OFAC Sanctions, Acams, CIE, SAR, Fincen, Patriot Act, Attention to detail, Customer Service and exceeding expectations.
References:
Kori De Young- Former VIP Director of WynnBET 702-***-****
Camille White- Director of Barclaycard US 706-***-****
Shawntay Lipkowitz- Senior of KYC Caesars iGaming 702-***-****
John Sanchez- Friend of 13 Years 702-***-****
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