Account Manager Information Technology
Resume:
Nicholas Mark Proudlove
Fuquay Varina NC 27526
Phone: 520-***-****
********.*********@*****.***
https://www.linkedin.com/in/nick-proudlove-82180314a
Profile:
Result driven, proactive professional focused on operational efficiency and brand excellence. This is achieved through supporting upper management and a passion for helping others. Experience continuously improving and building value added relationships which delivers on the customer promise.
Education:
Electronic Engineering Technician – Royal Air Force
Bachelor of Science - Information Technology
Management Development Training – Perkin Elmer
Multiple Vendor Equipment Certifications – Waters, Thermo, PerkinElmer, Agilent
Professional Experience:
CBRE
May 2024 – Nov 2024
LIS/TLS Supervisor
● Overseeing the Southeast of the US, scheduling PM’s and assigning Jobs for the engineers.
● Working closely with clients and discussing their site priorities.
● Creating PM, OQ Documentation and SOP’s.
● Close collaboration with the training dept for the engineers to gain On the Job Training certification.
● Mentoring engineers, giving them opportunities to gain experience and bring First Class Service.
PerkinElmer Inc
April 2009 – March 2024
Service Delivery Area Manager
October 2022 – March 2024
● Operational Service Manager overseeing the AstraZeneca sites in MD, CT and SSF.
● Making sure that KPI’s and Metrics were being met as set in the SLA across all sites
● Mentoring the Site Leaders Team to bring Best In Service to the Client.
● Discussing technical issues and providing solutions to the onsite team.
● Working closely with European Counterparts to deliver 1st class service on a Global Level.
● To overcome issues with resource deployment, service initiatives and improving performance metrics.
● Identify team trainings to support service opportunities to reduce costs and maximize potential savings.
Site Leader
June 2017 – October 2022
● Led Lab Operations to improve efficiency by 20%, ensuring project timelines were met.
● Providing solutions to technical issues on daily meetings with engineers
● Reviewing KPI’s and metrics – providing data on outliers to management.
● Overseeing and responsible for 3rd party vendors inclusive of the LAMP team.
● Prioritizing tasks to engineers.
● Weekly discussions on high priority tasks with Lab Operation Managers and Facility Managers.
● Maintaining Financial P&L data with collaboration with Finance Dept.
● Presenting data on performance metrics to Senior Managers within Perkin Elmer and Amgen.
Site Engineer
April 2009- June 2017
● PerkinElmer On site Senior Engineer at Icagen, Tucson, AZ.
● Responsible for all Lab Operations - carried out service on all LCMS Systems – Agilent 6100 series, Waters LCMS
ABISciex3000/4000, Shimadzu LC Systems, Robotic Plate Handlers and other automated systems.
● Training Instructor on Waters QLCZ and Quattro Micro Mass Spec’s
● Carried out Technical Support for In Field Personnel.
● Writing of Standard Operating Procedures for new equipment users.
Waters Corp
March 2001 – April 2009
Field Service Engineer
● Carried out installs, repairs and calibration of Mass Spec’s in the field in New England Area
● Worked closely with the Clinical Group supporting the New England Newborn screening and
Immunosuppressant studies at UMass, Worcester MA
● Trained new engineers in the field with hand on experience on installs and repairs.
Skills:
● Continuous Improvement ● Asset Management
● Business Development ● Customer Service
● Team Development ● Process Improvement
● References:
All References are available upon request.
Contact this candidate