Customer Service General Manager
Resume:
Chelsea O'Connell
Conway, SC *****
**.*******@*****.***
Work Experience
General Manager
Snookys oceanfront-Cherry Grove Beach, SC
February 2023 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Implemented new technologies or systems that improved operational efficiency
• Negotiated contracts with suppliers/vendors resulting in cost savings
• Increased revenue through the development of new products/services
• Improved employee retention rates through the implementation of employee engagement initiatives
• Streamlined workflow processes resulting in improved productivity
• Drove continuous improvement efforts across departments resulting in increased efficiency General Manager
KFC-Surfside Beach, SC
April 2021 to January 2023
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
Assistant Manager
Pizza Hut-Tilton, NH
May 2008 to June 2020
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
Associate's degree in Restaurant and business management Manchester, NH
September 2010 to May 2013
Skills
• Human Resources
• HR Sourcing
• Workday
• Recruiting
• ServiceNow
• Talent Acquisition
• Employee Orientation
• Project Management
• Talent Management
• Labor Cost Analysis
Links
https://www.myworkday.com/wday/authgwy/livenation/login.htmld?redirect=n Certifications and Licenses
ServSafe
April 2024 to April 2027
Food Handler Certification
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