Technical Support Customer service, knowledgeable, quick learner
Resume:
Jacqulyn Smith
*** ****** ** *** * Dundalk MD ***24
**************@*****.*******.***
Summary of Qualifications
● Professional, dedicated, and willing to learn new skills.
● Over 10 years experience in customer support & technical support, and 3 years in management.
● Respond quickly under pressure in a fast paced environment which includes multitasking. Experience
3/2010-Present Customer Account Executive: Technical Support, Comcast Corporation
● Troubleshooting and resolving customer technical problems by asking clarifying questions. Demonstrated the ability to articulate relevant information and directions in a well organized and concise manner.
● Demonstrated the ability to establish and maintain effective relationships with customers.
● Effectively gain an angry or upset customer’s attention while remaining calm and focusing on getting the problem resolved.
● Sells Comcast products based on customer’s needs to effectively close the sale.
● Consistently meets or exceeds established goals and performance metrics and achieves overall performance goals of the organization
Achievements
● Point person
● Apart of the great place to work committee
11/2008-3/2013 Game Advisor/Retail Store Representative, GameStop
● Guided callers with assistance with their gaming system including troubleshooting and initial setups.
● Effectively achieved sales goals by recommending product solutions tailored to the customer needs
● Performed routine store tasks such as maintaining inventory, cash management, stocking shelves as necessary
● Helped plan and organize special events such as new product launches, and Black Friday. 3/2009-3/2010 Customer Service Representative, Royal Farms
● Managed a team of 10 employees in a retail environment including scheduling, training, coaching, and maintaining work schedules.
● In charge of resolving and calming any difficult or angry customer issues
● Effectively supported customers in a busy environment with requests such as cashing checks, money transfers, money orders, lottery tickets, and store item purchases.
● Monitored product inventory and store cash flow
11/2001-10/2008 Lead Cashier, Shopper Food Warehouse
● Managed a team of 15 employees in a retail environment
● Implemented scheduling for all cash register employees to make sure staffing is sufficient for a positive customer flow
● Made sure employees on the cash register had the right amount of cash available at all times
● Successfully resolved any customer complaints by implementing a solution fair to the customer, and the company.
● Monitored product inventory and ordered new product based on company needs. Education
9/1996 – 6/2000 High School Diploma obtained at Bowie High School, Bowie Maryland Skills and Abilities
● Strong communication skills, professional attitude, management experience, sales driven, ability to work in a stressful environment, detail oriented, self motivated, quick and eager learner, enjoy implementing new ideas, 40 WPM typing, technical and computer savvy, knowledge with Microsoft Work/PowerPoint/Excel/Outlook. All references are available upon request
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