Customer Service Front Desk
Resume:
Hope Garcia
Customer Service
College Station, TX 77840
**********@******.***
Professional Summary
Seeking an organization that offers the opportunity to maintain a remote position. Whom subsequently find any of the skills I have obtained throughout my long work history of use. Skills including: administrative, managment, payroll, customer service and a caregiveing to name a few.
Additionally, It would be nice to be apart of a team that is motivated and offers a warm team atmosphere. A group which possesses dinamic interpersonal skills and shares the same desire to provide outstanding customer service as myself.
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Hyatt House-College Station, TX
March 2024 to October 2024
Working the front desk. Using Opera, Hyatt Connect as well as several others. Greeting guest making them feel welcome upon check in. Checking in guest proficiently and inssuring guest are satisfied with their stay at our hotel.
Enrolling guest into World of Hyatt. Providing top tier guest with the opportunities afforded them through membership.
Consequently, my ability to generate guest enrollment in the program helped me obtain a title of #1 Front Desk Agent in enrolments every month as well as a bonus. Subsquently, benefitting the hotel by bring their quota up from not meeting it, to scoring 10% higher upon my departure which were due to medical issues.
Problem solving when necessary. Providing the guest with empathy and kindness while solving the issues they relayed to their satisfaction.
Stocking market place and selling the merchandise. Bartending when needed.
Caregiver
CDS Texas-Austin, TX
June 2020 to December 2023
Caring for my ailing father who has since passed. Maintaing his needs. Working directly with State and Goverment agencies, to insure my father received the benefits he was entitled to. I was charged with working with his Medicare and Medicaid to obtain health related eqipment needed for his comfort and medical care. I maintained his Dr. Appointments and that his medication was properly prescribed and taken as needed. l made sure all his dietary needs were supplied. Additionally, I made sure his entertainment needs were met. Concurrently, I managed the payroll for myself and for his other care giver.
Front Desk Receptionist
Embassy Suites by Hilton-College Station, TX
June 2021 to September 2021
My duties included greeting guest, assigning rooms to guest, and providing check in and out services to guest. I provide guest with friendly service which ultimately leads my supervisors requiring me to work the afternoon shift. As I provide guests a warm welcome, friendly service and I attend to their needs in a pleasant and attentive manner. Additionally, I am able to resolve any issues that may arise, and do so to the guest satisfaction. As a Night Auditor my responsibilities included reconciling the daily sales, counting cash received, logging all cash and placing it into safe. I was also responsible for preparing nightly reports. I am most familiar with the OPERA program. Although I have used a few more, and I am capable of learning and utilizing any software. Unfortunately I had to leave to care for my ailing father . Front Desk Clerk
Hampton Inn-Quincy, FL
August 2018 to April 2019
My duties included greeting guest, assigning rooms to guest, and providing check in and out services to guest. I provide guest with friendly service which ultimately leads my supervisors requiring me to work the afternoon shift. As I provide guests a warm welcome, friendly service and I attend to their needs in a pleasant and attentive manner. Additionally, I am able to resolve any issues that may arise, and do so to the guest satisfaction. As a Night Auditor my responsibilities included reconciling the daily sales, counting cash received, logging all cash and placing it into safe. I was also responsible for preparing nightly reports. I am most familiar with the OPERA program. Although I have used a few more, and I am capable of learning and utilizing any software.
Front Desk Agent
Candlewood Suites-Tallahassee, FL
2017 to 2018
My duties included greeting guest, assigning rooms to guest, and providing check in and out services to guest. I provide guest with friendly service which ultimately leads my supervisors requiring me to work the afternoon shift. As I provide guests a warm welcome, friendly service and I attend to their needs in a pleasant and attentive manner. Additionally, I am able to resolve any issues that may arise, and do so to the guest satisfaction. As a Night Auditor my responsibilities included reconciling the daily sales, counting cash received, logging all cash and placing it into safe. I was also responsible for preparing nightly reports. I am most familiar with the OPERA program. Although I have used a few more, and I am capable of learning and utilizing any software
Candlewood suites
Front Desk Agent-College Station, TX
2016 to 2017
My duties included greeting guest, assigning rooms to guest, and providing check in and out services to guest. I provide guest with friendly service which ultimately leads my supervisors requiring me to work the afternoon shift. As I provide guests a warm welcome, friendly service and I attend to their needs in a pleasant and attentive manner. Additionally, I am able to resolve any issues that may arise, and do so to the guest satisfaction. As a Night Auditor my responsibilities included reconciling the daily sales, counting cash received, logging all cash and placing it into safe. I was also responsible for preparing nightly reports. I am most familiar with the OPERA program. Although I have used a few more, and I am capable of learning and utilizing any software
Secretary
Miami Dade Police Department-Miami, FL
June 1995 to October 2013
I started my career with the Miami-Dade Police Department as a secretary. While there I worked for several units/stations.
There came a time I was tasked as the administrative relief for the Administrative Secretary and the Payroll Specialist.
Eventually, due to my experience the Lieutenant and I were transferred to the recently developed Intergovernmental Bureau. This Bureau reported directly to the Chief in Headquarters. My assignment was to create and maintain
an administrative section creaded in accordance with the SOP. This position required that I hired administrative employees, maintained payroll and worked directly with the Executive Secretay assigned to our chief. As my Lieutenant and I became known for creating new units we transferred to the City of Palmetto Bay. Generally, when a new city is created within the boundries of MDPD they contracted out their policing needs to MDPD.
Creating this Unit was diffrent in the since that we were no longer reporting just to the MDPD chain-of- command. Additionally, we were accountable to city officials. This required I developed a spreadsheet detailing the budget for the unit. This monthly report was created to provide detailed budget information to the City. They required the unit adhere to budget agreed to when hiring MDPD to provide their services. Leaving me with the newly acquired knowlege and skills to manage the dynamics of working interdepartmentally.
Data Entry Clerk
Miami-Dade Police County-Miami, FL
April 1995 to June 1995
Maintaining Data Entry for the Traffic Section, then promoted to Employee Benifits as File Clerk. Education
High school diploma or GED
Robert Morgan Educational Center - Miami, FL
June 1993 to July 1993
Skills
• Guest Services (10+ years)
• Front Desk (10+ years)
• Multi-line Phone Systems (10+ years)
• Cash Handling (10+ years)
• Laundry (10+ years)
• Upselling (10+ years)
• Auditing (10+ years)
• Customer Service (10+ years)
• Payroll (10+ years)
• Guest Relations Experience (10+ years)
• POS (10+ years)
• Administrative Experience (10+ years)
• Office Management (10+ years)
• Data Entry (10+ years)
• Retail Sales (1 year)
• Serving Experience (10+ years)
• Microsoft Outlook (5 years)
• Phone etiquette (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (5 years)
• Communication skills (10+ years)
• Hospitality (10+ years)
• Guest services (10+ years)
• Customer service (10+ years)
• Cash handling (10+ years)
• POS (10+ years)
• Office management (10+ years)
• Payroll (10+ years)
• Serving (10+ years)
• Cash register (10+ years)
• Front desk (10+ years)
• Guest relations (10+ years)
• Upselling (10+ years)
• Sales (10+ years)
• Leadership (10+ years)
• Computer skills (10+ years)
• Project coordination (10+ years)
• Project management (10+ years)
• Windows (10+ years)
• Clerical Experience
• Personal Assistant Experience
• Management
• Accounts Payable
• Merchandising
• Accounts Receivable
• Financial Report Writing
Languages
• English - Expert
Awards
World of Hyatt most enrollments
March 2024
I also maintained that certificate and bonus every month I worked at Hyatt House. Certifications and Licenses
Driver's License
April 2024 to August 2029
Class c drivers license
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