Customer Service Store Manager

Amber Wickes

+1-520-***-**** *****.***@*****.*** Tucson, AZ

WORK EXPERIENCE

Store manager, Dollar General

April 2023 - October 2023

• Managed cash handling processes to ensure accuracy and accountability in daily transactions.

• Delivered exceptional customer service by addressing inquiries and resolving issues to enhance customer satisfaction.

• Implemented effective sales strategies that significantly boosted product visibility and overall revenue.

• Facilitated employee training programs to improve team performance and increase knowledge of company policies.

• Oversaw inventory management to optimize stock levels and reduce waste while ensuring product availability.

• Executed visual merchandising techniques to create appealing displays that attracted customers and maximized sales potential.

Customer service manager, Walmart

September 2008 - July 2021

• Implemented staff training programs that enhanced team skills and improved service delivery.

• Led a diverse team to achieve common goals while fostering a collaborative and positive work environment.

• Mediated conflicts effectively to promote a harmonious workplace and ensure resolution of issues.

• Monitored performance metrics to assess productivity and identify areas for improvement.

• Streamlined processes that increased operational efficiency and reduced turnaround times.

• Enhanced customer satisfaction through tailored service initiatives and proactive communication strategies. Dept manager, Walmart

September 2008 - July 2021

• Formulated effective sales strategies to enhance market reach and drive revenue growth.

• Led a diverse team to achieve operational excellence and foster a collaborative work environment.

• Engaged customers through personalized communication to boost satisfaction and loyalty.

• Managed inventory levels efficiently to optimize stock availability and reduce excess waste.

• Evaluated employee performance regularly to identify areas for improvement and recognize excellence.

• Facilitated staff development initiatives to enhance skills and foster career growth within the organization. SKILLS

Big Box Retailer, Cash Control, Loss Prevention, Retail Management, Visual Merchandising

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