Management. Customer Service, Data Entry, Claims Research, typing

Andrew M. Green

Atlanta, GA ***** 404-***-**** *****.********@*****.***

CAREER OBJECTIVE:

Experienced, resourceful, forward thinking, and customer focused leader leveraging 10+ years of Customer Service/Call Center, and Management experience, with communications, insurance, billing, financial, and retail industries, seeking a position with an innovative and progressive cutting-edge company.

PROFESSIONAL SKILLS

Management/Trainer/Leader Communications Expertise/Analytical

Detailed and Organized HIPPA/Ethics & Compliance Training/Quality Assurance

Microsoft Office/IT Assistant Conflict Resolution/Time Management/Team Support

Typing/Data Entry Conversational Spanish

EDUCATION

BS in Psychology, Liberty University, Lynchburg, VA May 2019

Specialization: Christian Counseling

Relevant Coursework: Multicultural Counseling and Techniques, Behavior Modification, Counseling Processes and Assessments, Critical Thinking, Psychological Statistics

AA in Psychology, Liberty University, Lynchburg, VA March 2017

Relevant Coursework: Time and Organizational Management, Cultural Research Issues, APA Ethics and Code of Conduct

EXPERIENCE

Uber/Lyft Driver, Atlanta, Georgia June 2015 – Present

Demonstrate top notch multitasking customer service skills, with a profound ability to deal peacefully with unforeseen circumstances or delays and use accurate advanced driving techniques to better improve time management and safety

Establish and effectively coordinate and drive V. I. P. to various destinations upon request, with knowledge of various cities and efficient routes

Consistently generate an atmosphere, with individuals of various dialects, to create an exceptional level of service to each customer by listening to concerns and answering questions

Denial Management/Revenue Cycle HP Georgia Health Partnership March 2010 - April 2015

Managed and responded to escalations via written or verbal communication and prepared rebuttal to appeals for denials

Initiated research duties of claims, billing, collections, denials, and support services in a timely and accurate manner, using multiple systems; assisted IT with imaging and computer migration

Assisted with appeals for the approval of provider claims for prior authorizations via medical records submission and research; utilized customer care tools for a more efficient customer and employee experience

Trained and coached customer service agents on product knowledge, technical applications, and provided education for new implementations of policies and processes, including HIPPA

Community Service

CASA Volunteer/Habitat for Humanity November 2009 – December 2010

Certified Heath & Nutrition Life Coach February 2021

Contact this candidate