Data Entry Customer Service

LISA MACHADO ACCOUNTING SPECIALIST

972-***-**** ● ***********@*****.*** ● Carrollton, TX 75006

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

EXPERIENCE

Accounts Receivable Clerk MultiCam, DALLAS, TX

FEB '12 - OCT '24

● Managed collections process for past due invoices using telephone calls, emails, letters.

● Applied customer payments correctly to appropriate accounts.

● Followed up on delinquent accounts in accordance with company policies and procedures.

● Assisted customers with inquiries regarding billing or account status.

● Performed data entry functions including entering new customer information into system database.

● Processed payments accurately and efficiently utilizing various payment methods.

● Developed strong customer relationships through effective communication and problem resolution techniques.

● Monitored aging receivables to ensure timely collection of all outstanding monies due.

● Analyzed customer accounts to identify any discrepancies or issues that needed to be addressed promptly.

● Prepared daily deposits for processing by the bank.

● Provided support during month-end close process by preparing journal entries as needed.

● Researched and corrected errors related to misapplied payments or credits.

● Collaborated with other departments to resolve invoice discrepancies and disputes.

● Maintained organized filing systems for easy retrieval of documents when needed.

● Collected outstanding payments from customers and handled customer inquiries promptly.

● Processed customer credit applications and maintained customer profiles.

● Contacted customers by mail or telephone concerning past due balances.

● Resolved customer discrepancies and disputes in a timely and diplomatic manner.

● Utilized QuickBooks to create and maintain meticulous accounting records for company.

● Regularly updated customer contact information and payment records.

● Researched invoices and customer database to resolve customer concerns and billing issues. Office Manager The Wallace Group, Dallas, TX

FEB '07 - NOV '11

Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.

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● Resolved customer inquiries and complaints with timeliness and professionalism.

● Created and maintained filing systems to ensure accurate record keeping.

● Utilized excellent organizational skills to prioritize tasks effectively.

● Purchased office supplies and equipment to replenish inventory.

● Trained and onboarded new office staff members.

● Fostered relationships with vendors to expedite orders, repairs and maintenance.

● Coordinated with vendors to purchase necessary supplies in a timely manner.

● Supervised administrative staff, driving front office operations and continuous workflow.

● Cleaned and organized office, maintaining orderliness and reducing contamination.

● Leveraged multi-line phone system to answer and transfer calls to staff members.

● Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

● Facilitated month-end closing processes, invoicing and journal entries. Director Tutor Time, Frisco, TX

FEB '00 - SEP '06

Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.

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● Formulated long-term objectives while managing day-to-day operations.

● Managed multiple projects simultaneously while staying within deadlines.

● Mentored and coached staff members, enabling them to reach their highest potentials.

● Created and managed budgets, ensuring financial targets were achieved.

● Monitored customer feedback regularly to improve customer experience. Director Kindercare, Carrollton, TX

MAR '93 - SEP '99

Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.

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● Formulated long-term objectives while managing day-to-day operations.

● Managed multiple projects simultaneously while staying within deadlines. EDUCATION

Tascosa High School, Amarillo

JUN '88

High School Diploma

Southwestern Jr College, Chula Vista, CA

Relevant Coursework

Business in Early Childhood Education (AECE)

Business Administration Early Childhood Education

SKILLS

Payment Coordination GL Entries Account Monitoring Invoice Processing Statement Review Payment posting Collections understanding Bank Deposits Invoice and payment processing Spreadsheets and journal entries Month-end closing procedures Microsoft Excel Data inputting Accurate payment posting Invoice Preparation Statement preparation Accounts receivable expertise REFERENCES

References available upon request

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