Customer Service Data Entry

Nicole McKinnis

***********@*****.*** 757-***-**** Hattiesburg, MS

SUMMARY

Seasoned professional with 18 years of diverse experience seeking a Customer Service Rep role. Skilled in customer service, administrative support, and data entry, demonstrated at AmSouth Bank and Northrop Grumman. Excelled in roles requiring communication, problem-solving, and transaction management. WORK EXPERIENCE

Walmart Super Center Hattiesburg

Money Counter / Customer Service Representative Mar 2024 - Present

• Oversee financial transactions by accurately counting daily cash receipts, ensuring reconciliation with sales data, and providing exceptional customer service at Walmart Super Center's front-end operations. 1ProVision Real Estate Services, LLC Hampton, VA

Acquisition Manager Feb 2018 - Present

• Conduct thorough online research and maintain comprehensive property databases using Excel.

• Establish and cultivate relationships with private lenders and real estate investors.

• Negotiate property sales with prospective buyers and investors, ensuring favorable terms. Restoration Christian Church Newport News, VA

Executive Administrator Oct 2012 - Jan 2017

• Coordinated communication between executive staff and ministry leaders, ensuring streamlined information flow and effective meeting scheduling.

• Managed financial oversight by reviewing budgets and facilitating check processing in collaboration with the comptroller.

• Organized facility usage for events, including contract management and execution of logistical requirements.

• Provided administrative support to the Senior Pastor, including memo creation, correspondence handling, and calendar management, while overseeing office operations and equipment maintenance. Hampton City School Hampton, VA

Attendance Secretary Sep 2014 - Jun 2016

• Maintained accurate daily attendance records for middle school students, ensuring consistent data entry and report preparation.

• Addressed truancy concerns through direct engagement with parents and students to discuss attendance patterns and punctuality.

• Supported administrative staff by managing phone communications, delivering quality customer service, and performing ad-hoc tasks for the Principal's office. AMTC Tyrone, GA

Talent Administrator (Subcontractor) Sep 2009 - Feb 2011

• Managed contestant engagement, including registration, payment processing, and provision of performance-related guidance, ensuring a streamlined experience for participants and their families.

• Coordinated logistics for training sessions and interviews, facilitated communication between office management and event teams, and maintained accurate records of attendance and financial transactions. Northrop Grumman Shipbuilding Newport News, VA

Manufacturing Material Coordinator / Material Coordinator Processor / Administrative Assistant

Oct 2001 - Feb 2005

• Coordinated material procurement and delivery, ensuring the on-time sourcing of 1,000 units of raw material and facilitating their transport to meet critical deadlines.

• Developed and implemented a comprehensive training manual, streamlining department processes and successfully training five colleagues on operational procedures.

• Managed data entry and tracking of project constraints in SAP, while creating weekly performance charts and graphs to enhance departmental reporting and communication. Kelly’s Engineering Services Newport News, VA

Data Entry Specialist / Administrative Assistant Jul 2000 - Oct 2001

• Streamlined data migration by accurately transferring records from legacy systems to SAP, ensuring data integrity and consistency.

• Managed the documentation control process for CVN ship drawings, including cataloging, distribution, and retrieval to maintain departmental efficiency and accountability. AmSouth Bank Pensacola, FL

Customer Service Telebanking Oct 1998 - Aug 1999

• Addressed customer inquiries, managed account transactions including openings, closings, and fund transfers, and resolved complex issues through the initiation of research tickets.

• Enhanced customer satisfaction by patiently resolving complaints and employing active listening skills to identify opportunities for cross-selling relevant products and services. EDUCATION

Weston Distance Learning

Certificate in Office Administration

Fort Collins, CO

2021

Southeast College of Technology

Associate Degree in Computer Information Systems

Mobile, AL

1995

Bishop State Community College

General Education Studies in Computer Science

Mobile, AL

1993

SKILLS

Office Management • Leadership Skills • Organizer • Attention to Details • Training • Customer Service Experience

• Team Oriented • Planner • Creative Problem Solver • Working Knowledge of Microsoft Office Products (Word, Excel, and PowerPoint) • C++ • Cobol • SQL • Systems Application Products in Data (SAP) • Windows and Internet Capabilities • Report Program Generator (RPG II)

Contact this candidate