Customer Service Executive Administrative
Resume:
RESUME
Sonya Vagenknechtova
Palm Bay, Florida 32905
*****.*****@******.**
Objective
Dedicated administrative professional with over 12 years of experience in executive support, eCommerce operations, and customer service. Seeking to leverage my organizational skills and bilingual communication abilities in virtual assistance and online support roles. Professional Experience
Executive Administrative Director
StrategiQuest – Remote
2022 - Present
• Oversee all administrative operations within a dynamic eCommerce environment, driving efficiency and productivity improvements.
• Deliver exceptional customer service by managing client interactions and service requests using Zendesk and HubSpot.
• Coordinate marketing communications with advertising partners via Telegram, enhancing campaign effectiveness.
• Implement process improvements that resulted in increased customer satisfaction and streamlined operational workflows.
Licensed Massage Therapist
Lotus Priya Healing – Melbourne, Florida
2016 - Present
• Provide personalized massage therapy services focused on wellness and client satisfaction.
• Efficiently manage appointment scheduling and maintain client communications to ensure a high-quality experience.
Receptionist and Office Manager
No Worries Natural Medicine – Indianlantic, Florida 2012 - 2019
• Managed front desk operations, including appointment scheduling, patient communications, and administrative tasks.
• Developed and maintained comprehensive client records, addressed billing inquiries, and trained new staff on office protocols and customer service best practices. Education
Associate Degree in Business and Traveling
Altman s.r.o., Jicin, Czech Republic
Graduated 2002
Skills
• Proficient in Zendesk, HubSpot, Google Sheets, and DocuSign.
• Experienced in using Telegram for team collaboration and client communication.
• Strong organizational, time management, and multitasking abilities.
• Excellent written and verbal communication skills in both Czech and English.
• Customer-focused with a commitment to providing outstanding support and service. Certifications
• Licensed Massage Therapist, MA 48826
• Quickbooks - in progress
References
Available upon request.
Contact this candidate