Customer Service Data Entry
Resume:
Jessica Francis
Coral Springs, FL *****
****************@*****.***
Highly motivated professional, with extensive experience in Data Entry, Leadership and Customer Service. Aiming to provide effective, quality, and individualized service to customers as well as promote choice and dignity while refining my skills.
Work Experience
Appointment Setter
Guardian Impact Windows & Roofing-Deerfield Beach, FL April 2023 to August 2024
• Handled inbound calls for prospects looking to buy products or receive updates on sales
• Set appointments for clients
• Made sales on each appointment that sold
• Made outbound calls to customers who expressed interest in our products through third party sites
• Input customer data into CRM
• Managed daily calendar for future appointments
• Built rapport with clients
Assistant Manager
EDU First-Fort Lauderdale, FL
November 2021 to April 2023
● Ensured company policies were followed and optimized profits by controlling costs.
● Hired, trained and developed new employees educating them on company procedures.
● Resolved customer issues to their overall satisfaction.
● Maintained an overall management style that followed company best practices.
● Provided leadership and direction to all employees.
● Ensured product quality and availability and prepared/presented employee reviews.
● Worked closely with the store manager to lead staff and overseen retail inventory.
● Assisted customers whenever necessary and organized employee schedules.
● Motivated employees and ensured they focused on the mission. Account Manager
Altice USA-New York, NY
September 2019 to October 2021
● Communicated with clients to understand their needs and explained product value.
● Created relationships with clients based on trust and respect.
● Collaborated with internal departments to facilitate client need fulfillment.
● Collected and analyzed data to learn more about consumer behavior.
● Created accurate records pertaining to inventory and account notes.
● Maintained updated knowledge of company products and services.
● Resolved complaints and prevented additional issues by improving processes.
● Acted as the client advocate with a focus on improving the buyer experience. Customer Service Representative
Access-A-Ride-New York, NY
May 2019 to August 2019
● Maintained a positive, empathetic, and professional attitude toward customers at all times.
● Communicated with customers through various channels and responded promptly to customer inquiries.
● Acknowledged and resolved customer complaints.
● Processed orders, forms, applications, and requests.
● Created records of customer interactions, transactions, comments, and complaints.
● Communicated and coordinated with colleagues as necessary.
● Provided feedback on the efficiency of the customer service process.
● Ensured customer satisfaction and provided professional customer support. Education
Bachelors in Business
Borough of Manhattan Community College - New York, NY, US Skills
• Communicative and Interpersonal
• Proficient in Microsoft Office Suite
• Time Management and Organization
• Technology/Software Programs
• Strategic and Critical Thinking
• Record-Keeping and Data Entry
• Event Planning
• Human Resources
• CRM Software
Contact this candidate