Technical Program Manager

PAUL HAYNES

Sicklerville, NJ ***** • 856-***-**** • **********@*******.***

Strategic Information Technologist, Agile coach and business leader with 20 years of experience and a proven track record leading complex programs products across global industries. Ability to meet business objectives using Lean Six Sigma practice to advance the concept of teamwork, increase performance and decrease process variation.

PROFESSIONAL EXPERIENCE

VERTEX INC. King of Prussia, PA

Sr. Technical Program Manager (August 2020 – Current)

Ensure that global team members are well trained in following the values of the Agile framework and practices. Support and execute on SAFe Agile transformation initiatives across the Agile PMO.

Plan, coordinate, and launch successful Agile Release Trains with complex scope.

Acts as the final escalation point for project issues and concerns for the team. Provide guidance to ensure problems are resolved in a timely manner.

Establish and communicate calendars for Program Increments (PI).

Facilitate PI planning readiness by bringing together the vision, roadmap and backlogs.

Lead and facilitate PI planning events with the organization's strategic goals.

Develops short-term and long-term strategies for the enterprise program management team in conjunction with key executives to drive business results and improve services for internal and external partners and clients.

Managing the ART flow of value, or steps used to create value for the Program

Provide liaison role between workstreams and leadership team members.

Coach Business Leaders, Release Train Engineers, Development teams, Product Owners and Scrum Masters in Lean-Agile practices and mindsets.

Provide Agile leadership and training where needed, according to Agile practices/principles.

Assist in defining reporting requirements for workstreams to track status, communicate results, track budget implications, and proactively raise issues and risks to leadership teams.

Drive alignment and coordination across workstreams to optimize execution and communication / change management activities.

Collaborate with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues.

Manage program risk, including risk analysis, tracking, and mitigation

Represent the department interests on cross-divisional team projects and initiatives. Act as a subject matter expert and liaison for project management services and processes. Serve as guardian of the Scrum Team, resolving impediments and maintaining control over Scrum processes to ensure development teams are delivering incremental value each sprint/iteration.

Assist with coordination of people and projects with a strong focus on deliverables each target release date.

Chair the Program Management Office Community of Practice and the agile centers of excellence to improve technical and quality practices.

PC NETWORK INC. Philadelphia, PA

Principal Global PMO Manager (April 2014 – March 2020)

Program managed successful delivery of IT operations, DDI managed services and DDI Self-Service Portal as part of multi-vendor, complex global outsource service from project definition to project closure or steady state operational hand off.

Managed the day-to-day activities of a 17-member PMO team ensuring standards are upheld, directing and scheduling of projects, and overseeing members of project teams to keep them on task.

Worked with project sponsors and leaders, from project inception to formulate and thoroughly document the scope and objectives of assigned projects.

Coached development team and organization to effectively adopt to an agile and scrum framework to deliver incremental value to the customer.

Manage MSP’s and produced measurable deliverables that exceeded the service levels agreements.

Monitor budgeted expenditures to ensure consistency with annual operating plans, including approval of expense reports as required

Working closely with Dev Managers and Product owners across multiple teams to deliver new features and products to our internal and external customers.

Assessed risk, anticipate bottlenecks, manage escalations, outline trade-offs and balance the business needs versus technical constraints to encourage calculated risk-taking behavior to maximize customer benefit.

Chaired the Technical Review Board (TRB), Operations Readiness Review Board (ORR), Project Portfolio Review Board, Change Advisory Board (CAB), Enterprise Architecture Review Council (EARC) and Quality Gates Board.

CLIENT NETWORK SERVICES INC. Philadelphia, PA

ITSM Manager (2007-2014)

Managed capital projects and modification project initiatives, and as a liaison between program management and the user community. Ensures overall integrity of QA strategy; oversees the creation of test cases in support of business functional requirements. Ensures test data is developed in a reusable state.

Day to day operations of reporting ITSM, QA and Operations team members.

Analyzes and validates process and/or performance metrics against success criteria to ensure effective control of expected deliverables.

Promotes adherence to ITSM policies and procedures.

Conduct performance evaluation, and address/resolve escalated matters; involve senior management as appropriate.

Manage MSP’s and ensure adherence to service levels.

Chaired Amtrak’s Technical Review Board (TRB), Operations Readiness Review Board (ORR), Project Portfolio Review Board, Change Advisory Board (CAB), Enterprise Architecture Review Council (EARC) and Quality Gates Board.

Tracked key project milestones and recommended adjustments to Project Managers

PACKETEER INC. South Plainfield, NJ

Senior Manager, Product Engineering (2005-2007)

Built 5-person usability engineering team to develop more user-friendly interfaces for Wide Area File Sharing (WAFS) products. Served as the key interface between technical support and engineering and as the key engineering escalation point of contact for customer issues involving WAFS products.

Managed the day-to-day activities of projects through the project life cycle.

Coached software development team to effectively adopt to an agile and scrum framework.

Led the engineering team in helping the organization achieve several U.S. patents.

XEROX Tarrytown, NY

Principal Systems Engineer (2005-2007)

Built 5-person usability engineering team to develop more user-friendly interfaces for Wide Area File Sharing (WAFS) products. Served as the key interface between technical support and engineering and as the key engineering escalation point of contact for customer issues involving WAFS products.

EDUCATION

Project and Portfolio Management Certification – Villanova University - 2010

M.Sc., Information Systems Engineering New York University 2000

B.Sc., Aeronautical Engineering Vaughn College 1997

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