Customer Service Quality Assurance
Resume:
MARCIA PATE
Kingston, PA *****
************@*****.***
Professional Summary
To obtain a position as a team player in a people oriented organization where I can maximize my customer
service experience in a challenging environment to achieve the corporate goals.
Work Experience
Client Advisor/fulfilment Agent
genpact mortgage services
January 2011 to Present
Took inbound phone calls from customers requesting to purchase and /or refinance their homes and
screened them for basic requirments, ran security checks, on prospective borrowers when necessary
to minimize fraudulent applications.
Routinely met quality assurance guidelines and adhered to government regulations cUSTOMER sERVICE/
sALLIE mAE
January 2009- January 2011
Took inbound and made outbound calls to the clients who wanted to make payments on their loans
Worked with Government Affiliated Loans, assisted clients with new repayment options, such as Deferred
Repayment Option where the student Makes no payments during school-or pay as much they’d like-for
maximum flexibility, Fixed Repayment
Option and or Interest Repayment Option so the students wouldn't go into default, was government
cleared to work department of educations loans, Worked also in the collections department,
Education
High School or equivalent
Thomas Jefferson High School
Skills
• More than 4 years successful experience in Customer Service and support with recognized strengths in account maintenance, problem
• solving and troubleshooting sales staff support, and planning /implementing proacti
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