Business Analyst

SUPRIYA

Mobile: 302-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY:

With over 12 years of professional experience, including 5+ years as a Business Analyst specializing in Banking domain with expertise in consumer banking and digital payment processing. Enjoys building relationships with stakeholders, understanding business issues, gathering and analyzing requirements, inventing creative solutions, documenting functional and technical design specifications, and working with development and quality assurance teams.

Additionally, I have 6.9 years of specialized experience in Human Resource Management (HRM).

I possess a robust background in designing and deploying enterprise-level business or technical applications.

Domain Knowledge: Digital Banking, Consumer banking (Debit/Credit card), Investment banking domain experience for all the impacted channels like: MDA, Mweb, Desktop, GWIM, Credit card Marketing (Existing customers and Acquisition of new customers)

Managed products across various areas including GWIM (Global Wealth and Investment Management), bill pay, direct deposit, payment scheduling, automatic bill payment for retail and small business customers, small business credit card transactions, credit card and debit card transaction claims disputes, digital fraud detection for inbound and outbound transactions, consumer service, Oracle database upgrade, enabling RTP (Real-Time Payments), mobile banking, and Zelle transfers and token validation.

Experienced in managing EFT system (Electronic funds transfer) projects such as ACH (Automated Clearing House), wire transfers, and digital wallet payments, ensuring seamless and secure transaction experiences for customers.

Proficient in utilizing the Automated ACH processing application, Paperless Entry Processing, developed by Fiserv, with a focus on reviewing Credit Card Servicing fraud checks.

Collaborated with different stakeholders to design and develop conceptual logical data model ensuring alignment with business requirements and supporting database design and implementation.

Worked on multiple projects with vendor TSYS on credit card systems authorizations and fraud prevention. Used TSYS CardGuard Real Time Decision and TSYS notification.

Familiarity with microservices, mobile and web app security concepts, session management, performance tuning, automated testing techniques, high availability engineering, and database technologies for mobile and web apps.

Strong knowledge of application development technologies, tools, methodologies, and functional areas within IT.

Experience with agile/scrum and waterfall life cycle application development.

Managed business analysis, with a focus on Oracle and SaaS databases, web services/APIs, and adept at understanding applications across diverse distributed and cloud platforms such as AWS and Azure. Proficient in Java/JavaScript, Mobile and Application Middleware, with specialized expertise in Datapower XML/JSON and API management.

Facilitated end to end Web Service testing for implementation type SOAP and REST API using service operation SOAP UI/Postman.

Proficient in Unified Modeling Language (UML) and MS Visio for specification development.

CERTIFICATES:

Project Management Institute: Project Management Professional (PMP).

Certified SAFe Product Owner/Product Manager (6.0).

SKILLS:

Software Development Life Cycle (SDLC)

Agile & Waterfall IT Project Management

Fraud detection and prevention strategies

P2P (Person to person payment processing)

Anti-money laundering (AML)

Data Mapping & Data analysis

Stakeholder Management

SQL

Oracle and SaaS databases

SharePoint, Confluence & JIRA

MS Visio, MS Project, and MS office tool

Figma & Lucid

Requirement Gathering

Process Improvement

Risk management

ACH (Automated Clearing House) payments

Digital payment processes

Process mapping

Business Process Improvement

Documentation & Reporting

Java/JavaScript

Vendor Management (Adtrax & Redeg)

PROFESSIONAL EXPERIENCE:

JPMorgan Chase, Newark, DE

Technical Business Analyst: September 2024 to till date

Roles and Responsibilities:

Acted as a Product analyst, collaborating with Product team to gather business requirement from CMAT team and translate them into actionable specifications for a Credit Card Marketing campaign automation Platform (Marketing Connect).

Partnered with design team (DCE) to develop initial wireframes and finalize designs using Figma, ensuring alignment with business objectives before handing off to the Tech and UI team.

Utilized Lucid to document and understand business requirements as explained by solution architectural, enabling seamless communication between teams.

Coordinate with Vendor (Adtrax/Redeg) platform which supports the Marketing Claims process to submit content for business, legal and regulatory review for different LOB’s: Wealth Management, Business Banking and Consumer Banking.

Manage enhancement and implementation requests from different LOB’s ensuring feasibility and alignment with business needs.

Facilitated cross functional communication by obtaining finance approvals for statements of work (SOW) and ensuring smooth execution of vendor -driven enhancements.

Conducted UAT testing to validate vendor delivered changes, ensuring quality, accuracy and adherence to business requirements.

Reviewed and approved UAT outcomes before coordinating with vendor to deploy enhancements and changes to production.

Bank of America, Newark, DE

Business Analyst: June 2022 – Aug 2024 2 y 2m

Roles and Responsibilities:

Facilitated seamless communication between business and technical teams to ensure process comprehension and alignment.

Implemented robust fraud prevention strategies, adhering to regulatory standards and compliance requirements.

Collaborated cross-functionally to develop and deploy effective fraud prevention initiatives leveraging advanced technologies.

Worked closely with Product Owner and SMEs to help refine and prioritize scope for upcoming releases.

Conducted exhaustive requirements gathering sessions to elucidate precise business objectives and technical requirements.

Designed and developed workflow, Data Flow and Use Cases for structuring / modeling the ACH business flow using MS Visio.

Applied advanced data visualization techniques to translate business requirements into detailed technical specifications.

Developed comprehensive process diagrams using MS Visio, guaranteeing accuracy and clarity in documentation.

Identified and mitigated risks, conducted in-depth analysis including GAP, UAT, and ROI assessments for successful system enhancements.

Worked on multiple Card services project to optimize transaction processes by streamline credit card, debit card and ATM transaction, enhancing operational efficiency and customer satisfaction.

Analyze and improve card processes, ensuring compliance with PCI (Payment Card Industry) and other regulations, and gather and document PCI requirements for credit card projects.

Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.

Strong experience in processing knowledge of EFT payments processing through Automatic Clearing House ACH, Credit Cards, Check Processing, Third party payments knowledge and also extensive experience across Mobile/E-Banking solutions.

Involved extensively in designing/developing web-based application using Java & Javascript.

Alliant, Remote, USA

Business Analyst: Sep 2020 – March 2022 1.6

Roles and Responsibilities:

Facilitated communication between business stakeholders, Information Services teams, and senior management to ensure alignment of project objectives.

Provided comprehensive requirements and support to key decision-makers, optimizing day-to-day activities and project outcomes.

Defined detailed product specifications, prioritized backlog items, and crafted user stories for efficient project execution.

Expertly documented functional business requirements in collaboration with cross-functional IT teams, ensuring compliance and best practices.

Generated insightful Dashboard reports highlighting Key Performance Indicators for informed decision-making by top management.

Led efforts to modernize business processes by transitioning legacy software to Oracle cloud-based and Java technologies.

Conducted gap analyses and resolved issues with developers to maintain project momentum and mitigate risks.

Supported Agile sprint teams by initiating JIRA tickets and maintaining backlog items for streamlined project delivery.

Managed a high-impact project within the Wealth Management Technology portfolio, focusing on business transformation to enhance user experience and operational efficiency.

Utilized SQL, Power BI, and Visio for data analysis, visualization, and process mapping to support project requirements and decision-making processes.

Valley National Bank, Wayne, NJ

Business Analyst: July 2018 – Jan 2020 1 .6

Roles and Responsibilities:

Analyzed business requirements and translated them into System Requirement Specifications, detailing database attributes, transformations, and views.

Created Data Flow Diagrams (DFD) and Activity Diagrams using Rational Rose to model Business and Data Processes, employing top-down, leveled techniques.

Developed logical data models and supporting documentation to define essential business elements and relationships between data elements.

Acted as a communicative bridge between upper management and technical teams, assisting Project Manager in task scheduling.

Conducted Gap analysis to assess technical specifications and infrastructure requirements of current systems.

Managed project timelines and resources for complex projects, ensuring successful delivery and completion.

Prepared graphical depictions of Use Cases, State Diagrams, Sequence Diagrams, and technical designs using Microsoft Visio.

Collaborated closely with the Product Owner to design and develop Java and JavaScript-based web applications, to finalize the functionality.

Utilized SQL queries to validate data integrity post-testing and maintained Requirements Traceability Matrix (RTM) across deliverables.

Hinduja Global Solutions Ltd–Bangalore, India

Senior HR Business Partner: July 2016 to Dec2016

Roles and Responsibilities:

Resolved front-line employee inquiries related to benefits, status, payroll, and policies by harnessing effective communication strategies.

Directed performance management systems training for accurate understanding and implementation.

Engineered skip-level meetings to understand various career paths and speed up development.

Facilitated orientation for new hires, promoting smooth integration into the company.

Conducted exit interviews and terminations following company policies and procedures.

Managed transfers, ensuring swift processing to satisfy organizational requirements.

Worked with project managers to identify staffing needs and facilitate replacements.

Launched programs to lower attrition rates and boost employee engagement via events.

Airpush India Pvt Ltd – Bangalore, India

Senior HR Analyst: Sep 2014 to July 2016

Roles and Responsibilities:

Acted as the Single Point of Contact (SPOC) for over 200 employees across Bangalore & Pune, managing the entire employee life cycle from onboarding to exit formalities.

Led change initiatives such as organizational restructuring, mergers, and process improvements, resulting in the successful launch of branch offices and the implementation of programs for training, compensation, benefits, and new-employee orientation.

Responsible for career architecture and salary structures including job leveling for existing and new roles and annual review/updates.

Managed end-to-end IT recruitment processes, including sourcing, screening, background verification, and negotiating salary offers.

Developed recruitment strategies based on requisition analysis and diversified sourcing methods.

Conducted comprehensive orientation sessions, outlining policies, procedures, and logistics arrangements.

Managed employee benefits programs, including healthcare, retirement plans, and other perks.

Analyzing HR data, generating reports, and deriving insights for strategic decision-making for retention and pre-employment requisites.

Proficiency in using Workday as HRIS systems, applicant tracking systems, and payroll software.

Ramkrishna CARE Hospital - Raipur, India

Senior HR Analyst: March 2010 to June 2014

Roles and Responsibilities:

Acted as the Single Point of Contact (SPOC) for 1000+ Raipur-based employees, overseeing onboarding, HRMS updates, and issuing appointment letters.

•Managed all SAP transactions, encompassing new hires, promotions, transfers, and terminations.

•Organized and conducted training for new and existing employees, ensuring compliance with training records.

•Maintained up-to-date employee records, policies, and legal compliance.

•Prepared HR documents including offer letters, promotions, warnings, and experience certificates.

•Managed final settlements, bonuses, leaves, salaries, and benefits processing.

•Developed Key Result Areas (KRA) aligning with performance reviews.

•Tracked attendance, leave, PF records, and ensured accurate payroll processing.

•Processed payroll using Oracle-based HRIS software, distributing through self-service portals.

•Coordinated with finance for timely employee payments and managed exit interviews and settlements.

•Oversaw HRIS, compiled database reports, and addressed employee grievances.

EDUCATION:

MBA in Human Resources: Asian School of Business Management, India – 2007 to 2009

Bachelor of Commerce: PT. Ravi Shankar University, India- 2003 - 2006

Contact this candidate