Project Management Customer Service

Wossen Tefera

Manhattan, NY 646-***-**** **************@*****.***

Objective

• Highly motivated and adaptable professional with over 20 years of experience across project management, systems analysis, strategy, international business, marketing, sales, and events coordination. Strong critical thinking, communication, collaboration, and creativity skills. Committed to fostering cognitive diversity and teamwork to drive results in dynamic environments. Skills

•

• Events Managment • Strategy Planning • Systems Analysis • Strategic Communication

• Customer Service • Critical Thinking • Sustainable Development Goals

• Community Relations

• Marketing

Managment

• International

Business

• B2B Marketing

Experience

Red Rooster / Marcus Samelson Group Event Coordinator Jan. 2014 – Jan. 2020

• Assisted in conducting market research during the company’s expansion to Newark, Bahamas, and Montreal, ensuring successful event planning in new markets.

• Managed event marketing and communication strategies, maintaining consistent messaging across all platforms, resulting in enhanced audience engagement and attendance.

• Coordinated event setup, including audiovisual equipment, corporate branding, and presentation materials.

• Oversaw event marketing and communication, ensuring consistent messaging across all platforms.

• Managed event budgets, tracked expenses, and negotiated contracts to maximize cost efficiency

• Coordinated high-profile events including the HarlemEatUp Festival and historical themes like the Harlem Renaissance, Nelson Mandela, and Dr. Martin Luther King Jr., attracting notable attention and enhancing brand visibility.

JFK Airport, HMS Host / SSP America Server / Bartender Sep. 2010 - Dec. 2013 Embassy Suites, Finn And Porter Server / Bartender Jan. 2009 - Mar. 2010

• Provided prompt and friendly service to enhance the customer experience for travelers in a busy airport environment.

• Prepared and served a wide variety of alcoholic and non-alcoholic beverages according to standard recipes, ensuring compliance with legal guidelines for alcohol service.

• Accurately took orders for food and beverages, ensuring timely delivery to customers, and managing multiple orders simultaneously during peak hours.

• Handled cash, credit, and mobile payments, ensuring accurate transactions and performing end- of-shift cash drawer reconciliation.

• Upsold premium items and increased sales by suggesting pairings and daily specials Mitsui and Co., Global Japanese Multinational Projects and Marketing Manager Aug. 1996 – Mar. 2003

• Led SDG-focused projects funded by Japan's ODA, covering sectors like infrastructure, agriculture, water, healthcare, and education in Ethiopia, Eritrea, and Djibouti, collaborating with government agencies at all levels.

• Worked closely with Mitsui’s Project Management teams in Tokyo and Nairobi, developing strategies that promoted projects and enhanced operational efficiency across all departments.

• Collaborated with Kajima Corporation to design and manage a $100M road construction project in Ethiopia, ensuring timely delivery within budget.

• Facilitated and managed the annual supply of $10 million worth of agricultural machinery, chemicals, and fertilizers for four years under Japanese Government Grant Aid Assistance, optimizing logistics and distribution.

• Facilitated the export business of Ethiopian coffee to Japan, fostering trade relationships and expanding market opportunities for local producers Education

University of Maryland College Park 2005 -

2008

• Bachelor's in Government and Politics

Addis Ababa University Ethiopia 1992 -

1996

• Bachelor's in Business Management

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