Customer Service Data Scientist
Resume:
United States Postal Service
Candidate Overview
MARY JEAN MCCLINTON
CANTON, OH, 44709 USA
****.*.*********@****.***
Position: 95142562 SUPV CUSTOMER SERVICES
Work Experience
USPS Supervisor 04/07/2023 - Open
Akron, Ohio
USA
Delivery/Customer Service
Description: Manage a Large size carrier station, Firestone. These carriers provide delivery and collection services. I manage letter carrier productivity; Window and P.O. Box services; mail distribution and dispatch; the processing or sale of non-postal products. I learned how to plan a tour work; determine staffing requirements based on the mail volume; adjust the work force schedules according to vacancies and actual mail volume. Review data for annual budget planning; control operating costs within budgets allocations. Pull reports such at work load status, carriers daily performance, GIST, measure mail volume for the day and input into the proper programming for the days projections. Using these skills has help me to be sucessful in running the floor with carriers. Giving safety talks and getting the carriers involved help to make the operation run smoothly.
Position Type Postal
Position Grade EAS-17
USPS 204B
03/27/2023 - 04/06/2023
Akron, Ohio
USA
Delivery/Customer Service
Description: 204 B training at Kenmore Post office. I managed 13 carriers at this station. These carriers provide delivery and collection services. I managed the letter carrier's productivity, window and box services. Learn how to read workload status report, and how that determines if an 1838 is needed. Using the Overtime Alert report helped me learn how to know who needs and eight hour day. Learning how to pull stationary events also help me to learn who needs observations. At Kenmore I learn the necessary tools to apply at my new station as 204B, In hopes of becoming an form 50 supervisor.
Position Type Detail Assignment Position Grade Eas-17
USPS Full Time Clerk 08/27/2022 - 03/27/2023
Fairlawn, Ohio
USA
Delivery/Customer Service
Description: AM Distrubution Clerk.
Clock in by scaner, throw parcels within the first ten minutes.
Unload the truck by 430.
Separate Gayloards, APCs of DPS and Flats to designated area.
Throw paracels until done anywhere from 2 to 15 Gaylords by 830, 9 o'clock am.
If others need help, Pass Flats, Separate Dps, Flats, Letters, Accountable Chart
Once carriers are gone, set back up for the next day,
Clean up Trays, Coolers, UBBM.
Scan Bags for the next day for AM Work.
Work Window if need be. Fill in where need be.
Position Type Postal
Position Grade
USPS PTF Clerk/Supervisor/OIC 09/15/2016 - 08/27/2022
Magnolia, Ohio
USA
Delivery/Customer Service
Description: Sort incoming mail to carriers.
Sort Drop shipment from Amazon, Ups, FedEx.
Once mail sorted, move to accountable mail, write them up for carriers.
Put up P.O. Box mail before window opens at 9am.
Once window opens finish box mail by 10am.
Preview and inspect packages as customers bring to be shipped.
Weight up and apply postage to packages to be shipped out, while Greeting customers, inquire if they need any other services, while maintaining a decent wait time in line and while interacting customer.
Have been appointed Supervisory/OIC duty, when Postmaster goes on Vacation.
Position Type Postal
Position Grade PTF
Midwest Health Services House Manager 09/01/2014 - 09/01/2017
Massillion, Ohio
USA
Delivery/Customer Service
Description: Manage houses for residents with MRDD. Had 6 employees for a 24 hour house.
Put together Monthly meeting with employees to go over residents needs, doctors appointments, medications, and family matters. Schedules employees work days, schedule them for training for individual residents.
On call 24/hours day.
Hired and Let go of employee on a need to bases.
Made activity schedule for each individual.
Take them to work shop those who could participate.
Position Type Non Postal
Position Grade
USPS PSE
09/01/2015 - 09/01/2016
Wooster, Ohio
USA
Delivery/Customer Service
Description: Distribution for Wooster. First time postal worker I would be in at 5 am.
Start on packages until 9am, then head to distribute letters to mail carriers.
After which I would go to the PO Box section and put that mail up.
Would run express mail when needed. Do custodial work, for extra hours.
Position Type
Postal
Position Grade
PSE
NorthEast Professionals Home Health Aid 03/01/2010 - 06/01/2014
North Canton, Ohio
USA
Delivery/Customer Service
Description: Woke Residents up for Morning hygiene.
Cook, Clean and dress residents.
Assisted residents with daily activities for mobility and to help with memory loss.
Get resident to and from doctors appointments, grocery store, and assist in paying bills.
Position Type Non Postal
Position Grade
Incept Customer Service
06/01/2007 - 01/07/2008
Canton, Ohio
USA
Delivery/Customer Service
Description: Call Business to see if they would be interested in buying Stamps.com.
Followed all company procedures and regulations.
Met Daily quotas on calls and completed accurate documentation.
Position Type Non Postal
Position Grade
Gabriel Brothers Cashier 04/01/2007 - 09/01/2007
Canton, Ohio
USA
Delivery/Customer Service
Description: Ring up customers clothing, take off hangers, fold cloths neatly into a bag. Performed shoplifting techniques as trained while following safety precautions.
Position Type Non Postal
Position Grade
Teleperformance Customer Service 05/01/2006 - 08/01/2006
Akron, Ohio
USA
Delivery/Customer Service
Description: Take cable payments over the phone, set up installation dates, go over customers bill.
Maintained Professionalism and excellent customer service to the clients and employees. Upsold promotional items as assigned by supervisor.
Position Type Non Postal
Position Grade
Rescare Voca Support Associate
02/01/2005 - 09/01/2005
Canton, Ohio
USA
Delivery/Customer Service
Description: Cook, Clean and dress 5 Residences. Do their daily hygiene every morning and night. Completed nutritional needs according to physician orders.
Position Type Non Postal
Position Grade
McDonalds Cashier 06/01/2003 - 08/25/2004
North Little Rock, Arkansas
USA
Delivery/Customer Service
Description: Cashier, Grill Operator, Trainer, Cook, Clean, Serve Food, Take Orders, Take and Receive Money.
Position Type Non Postal
Position Grade
Education
Brown Mackie College
01/01/2008 - 01/25/2010
North Canton, Ohio, USA
Special Skills / Associations
-Customer Service
-Decision Making
-Phone Etiquette
-Microsoft Outlook
-Staffing/Scheduling
-Planning
-Teamwork and interpersonal skills
-Self Motivation
-Ability to manage groups
-Adaptability
-Time management
-Effective leadership & Management
-Conflict resolution
-Ability to work under pressure
-Teleconference attendance
-Host Teleconference
References
Education Level: Associate Degree
Subject: Medical Assisting
Steve Ganios PostMaster
Jeff Wheeler PostMaster
Mitch Mason Postmaster
Cindy Balthis Manager
Darrika Wilson Mgr Work Force Plng &
Complement
Attachments
No attachments currently exist.
Training
Start Date
End Date
Facilities
Courses
04/22/2023
06/22/2023
Firestone
EL804 Delivery Skills Promaster
05/15/2023
05/22/2023
Firestone
DOIS
04/27/2023
Firestone
Bank Secrecy Act Compliance Customer Interactions
04/27/2023
Firestone
Administering a SQL Database Infrastructure
04/26/2023
Firestone
Fx23 Privacy Act Compliance for Bargaining Unit Em
04/26/2023
Firestone
GSA.Login.Gov.In-Person Proofing
03/27/2023
04/07/2023
Kenmore
204B Training
04/21/2022
Magnolia
Business Reply Mail
06/02/2021
Magnolia
FY21BSA Enhanced Recognition reporting suspicious
05/26/2021
Magnolia
(IMbA) Sampling and Verification
10/29/2020
Magnolia
Microsoft Excel 2019, Word, Office
10/29/2020
Magnolia
Access 2019; creating forms & queues.
10/20/2020
Magnolia
Admin Supp; Working in partnership with your boss
10/15/2020
Magnolia
UAA Mail Processing Fundamentals for RFS WBT
10/15/2020
Magnolia
Remote Forwarding System (RFS) Process
10/05/2020
Magnolia
Admin Supp ;Developing your essential skills
10/04/2020
Magnolia
Admin Supp; Interacting effectively; colleague
09/22/2020
Magnolia
Hazwoper Operation 1st Responder Awareness
06/03/2020
Magnolia
Electrical Safety Awareness(Express)
06/03/2020
Magnolia
FY20 BSA Ensuring Continuous Compliance
11/19/2019
Magnolia
Competitive Advantage (SSA Version)
08/01/2019
Magnolia
Customer 360(c360) Application Training
07/18/2019
Magnolia
FY19 cybersafe fundamentals employees
04/02/2019
Magnolia
CustodialTeamCleaning(CTC) For Postmaster/Station
01/01/2008
01/25/2010
Brown Mackie College
Medical Assistanting
00/2 /08/2
00/4 /05/2
North Little Rock-West Campus
Medical Assisting
12/05/2023
Firestone
OT Admin
10/02/2023
Firestone
Tacs
07/12/2023
Firestone
Tacs training Hero
Summary of Accomplishments
Describe your qualifications for this vacancy by providing a brief description of your accomplishments that demonstrate that you possess the requirements stated on the job posting. These accomplishments may have occurred in various settings.
1.When providing carriers with daily instructions, I utilize various reports such as DOIS and PET tool, to provide carriers with accurateleave and return time. I set expectations, monitor the work room floor. I oversee the dock area, complete gate checks and 1838 mail counts. My ability to analyze all daily reports has allowed my station to be under 60 minuets in the office daily.
2.Ensuring accurate and timely delivery is essential to maintain the office status. I monitor the Vap report after reviewing the Vap report, Inotice that there are a few areas of concern. Our mail trips are 30mins behind. The late mail causes the carriers to wait on mail daily with average DUT at 9:00. I investigate and make contact with the plant supervisor and collaborated together on a solution on getting the truck to my unit sooner. This situation impacted the Firestone station daily. The results were timely trips, carriers out of the office 30 to 45 minutes, and customers satisfied with timely delivery.
3.I'm very knowledgeable in window operations for policy and procedures to successfully pass a RCE shop. I monitor the SSRD and setexpectations with each SSA. In my current role at the Firestone Station, a clerk failed a RCE mystery shop with a score of 80%, I
investigated it, and found the Hazmat Failure. I identified the clerk, reviewed documentation, and schedule a PDI. The clerk stated in PDI, "It was due to system malfunction." She had the ticket number from the help desk. My abilities to investigate allowed for the RSS to be replaced and no one being harmed.
4.With my knowledge of provisions at the Firestone station; I have to reduce O.T. created by penalty. I fix the scheduling by pivoting to12% of the routes and hiring 3 CCA's, my O.T. penalty decreased by 90%, causing us to be below base plan hours at 195 also eliminating 85F violations.
5.I use my ability to investigate a c360 case for package inquiry. When accessing the case, I first gather all information. Track the packageand GEO locate where and when the package was scanned. Once I collected all information, I found the package. Contact the customer and let her know that I was sorry for the inconvenience this may have caused, let her know that it will be delivered the next day. I was able to make the initial contact and resolve the case within the first 24 hours of the case being created. Creating a satisfied customer.
6.Using my ability to manage groups I observed a carrier with attendance issues. I monitor her attendance, I pull TACS, and ERMs; deep dive into her 3971's; schedule a 3792 and look over her 30,60,90 due to my investigating I found that she called off 5 times in the last 90 days. I then look for 3791's for the dates and found none; with my decision-making skills I schedule a PDI and found that she has been having car trouble and back issues, with no documentation. After which I used my management skill and issue a LOW!. My ability to notice the inconsistency's and set expectations for the whole office, lead me to hold the carrier accountable and gain respect from carriers.
7.While pulling my AM reports I detected some street inactivity events beyond the break and lunch times. I investigate by pulling DMS; transfer the information to Microsoft excel to compare the 1564 with the newly pulled data. I set expectation in my AM walk around; I share my finds and ask questions. As I give the leave and return time, I also remind the carriers to keep their scanners on them to decrease the stationary events when taking breaks. When I did my daily data review; my stationary went from 46 to 19 in one day. Using my skills to analyze data caused resulted in decrease street inactivity events and reliable data for the office.
8.As opening supervisor at Firestone, I have to budget our plan work hours, and reduce penalty O.T. First thing Monday morning, I pull E
Flash and analyze the plan. I Then calculate the plan by divide 1,188 by 6 and getting 198. I create a plan by pivoting in the office and using O.T.D.L to project plan or below base at 195, therefore reducing penalty O.T and saving work hours, resulted in better street performance and compliance for projected office and street time.
9.As supervisor at Firestone my first opening Saturday I had a carrier refuse downtime. When doing AM walk around, I instructed 30minsdowntime, she yelled and refused to carry her downtime. I asked her to lower her tone and explain to me why. She stated she had plans right after work. I let her know I was sorry and not aware. I also explained that it was downtime, not extra time and so she would still be able to make her engagement. I let her know that this would result in failure to follow instructions and could lead to a discipline. Walked away to continue my AM walk, once she got mail cased at 18/8, she apologized and took the downtime and made it back in 8 hours. With my leadership skills and conflict resolution, and not backing down the carrier got all mail delivered and back in her allotted time.
10.Using my time management skills I review DMOS and detected excessive backing from a couple carriers. I performed 4584, going overmy finding with each carrier, when pulling the report, the next day I noticed I had no excessive backings. As a result, my carriers are now optimizing maximum safety and we were off the excessive back report.
Applications
Application Date
Status
Job Posting
02/27/2023
Not Selected
SUPV CUSTOMER SERVICES 71298454 EAS - 17 CANTON OH
NC11258359
08/15/2023
Not Selected
SUPV CUSTOMER SERVICES 72994764 EAS - 17 BYESVILLE OH
NC11452057
10/02/2023
Not Selected
SUPV CUSTOMER SERVICES 73486702 EAS - 17 MOGADORE OH
NC11497684
10/02/2023
Not Selected
SUPV CUSTOMER SERVICES 95242319 EAS - 17 WOOSTER OH
NC11497682
08/07/2023
Withdrawn
SUPV CUSTOMER SERVICES 95359925 EAS - 17 EAST LIVERPOOL
OH NC11429409
08/07/2023
Not Selected
SUPV CUSTOMER SERVICES 95359925 EAS - 17 EAST LIVERPOOL
OH NC11429409
08/07/2023
Not Selected
SUPV CUSTOMER SERVICES 95240057 EAS - 17 CUYAHOGA FALLS
OH NC11429406
10/21/2023
Not Selected
SUPV CUSTOMER SERVICES 73486707 EAS - 17 COLUMBIANA OH
NC11520214
10/09/2023
Not Selected
SUPV CUSTOMER SERVICES 95182208 EAS - 17 GIRARD OH
NC11502542
05/01/2023
Withdrawn
SUPV CUSTOMER SERVICES 73489408 EAS - 17 AKRON OH
NC11328651
05/01/2023
Withdrawn
SUPV CUSTOMER SERVICES 73486702 EAS - 17 MOGADORE OH
NC11329292
05/01/2023
Withdrawn
SUPV CUSTOMER SERVICES 71298452 EAS - 17 CANTON OH
Applications
Application Date
Status
Job Posting
NC11328291
05/01/2023
Withdrawn
SUPV CUSTOMER SERVICES 95121733 EAS - 17 STOW OH
NC11329290
05/01/2023
Not Selected
SUPV CUSTOMER SERVICES 71298452 EAS - 17 CANTON OH
NC11328291
05/01/2023
Not Selected
SUPV CUSTOMER SERVICES 73486702 EAS - 17 MOGADORE OH
NC11329292
05/01/2023
Not Selected
SUPV CUSTOMER SERVICES 95121733 EAS - 17 STOW OH
NC11329290
05/01/2023
Not Selected
SUPV CUSTOMER SERVICES 73489408 EAS - 17 AKRON OH
NC11328651
08/02/2023
In Process
SUPV CUSTOMER SERVICES 95397539 EAS - 17 AKRON OH
NC11429411
08/02/2023
Withdrawn
SUPV CUSTOMER SVCS (RELIEF) 73629161 EAS - 17 AKRON OH
NC11433744
08/02/2023
Withdrawn
SUPV CUSTOMER SVCS (RELIEF) 73629256 EAS - 17 AKRON OH
NC11433745
08/02/2023
In Process
SUPV CUSTOMER SVCS (RELIEF) 73625835 EAS - 17 CANTON OH
NC11433739
08/02/2023
Not Selected
SUPV CUSTOMER SVCS (RELIEF) 73625840 EAS - 17 CANTON OH
NC11433741
03/30/2024
Not Selected
POSTMASTER 18 (B) 95354002 EAS - 43 WEST LAFAYETTE OH
NC11679482
07/05/2023
Not Selected
SUPV CUSTOMER SERVICES 95173799 EAS - 17 LAKEWOOD OH
NC11405642
07/05/2023
Not Selected
SUPV CUSTOMER SERVICES 95118900 EAS - 17 AKRON OH
NC11405829
05/15/2023
Not Selected
SUPV CUSTOMER SERVICES 95307287 EAS - 17 TALLMADGE OH
NC11346831
07/15/2023
Not Selected
SUPV CUSTOMER SERVICES 95152876 EAS - 17 WARREN OH
NC11406752
05/01/2023
Withdrawn
SUPV CUSTOMER SERVICES 95121733 EAS - 17 STOW OH
NC11329290
03/22/2023
Withdrawn
POSTMASTER 95125899 EAS - 18 EAST SPARTA OH NC11291618
03/22/2023
Not Selected
SUPV CUSTOMER SERVICES 95424485 EAS - 17 AVON LAKE OH
NC11292189
12/01/2023
Withdrawn
SUPV CUSTOMER SVCS (RELIEF) 73625840 EAS - 17 CANTON OH
NC11566408
12/14/2023
Not Selected
SUPV CUSTOMER SERVICES 95274144 EAS - 17 AVON OH
NC11579083
12/19/2023
Not Selected
SUPV CUSTOMER SERVICES 70439664 EAS - 17 YOUNGSTOWN OH
NC11584599
12/19/2023
Not Selected
SUPV CUSTOMER SERVICES 95160736 EAS - 17 CAMBRIDGE OH
NC11585074
12/19/2023
Not Selected
SUPV CUSTOMER SERVICES 70184121 EAS - 17 MEDINA OH
NC11589587
12/26/2023
Not Selected
SUPV CUSTOMER SERVICES 95171460 EAS - 17 MACEDONIA OH
NC11593707
03/27/2023
Not Selected
POSTMASTER 95125899 EAS - 18 EAST SPARTA OH NC11291618
01/16/2024
Not Selected
POSTMASTER 95088963 EAS - 18 FREEPORT OH NC11607833
02/08/2024
Not Selected
POSTMASTER 95324464 EAS - 18 NEW WATERFORD OH
NC11632172
Applications
Application Date
Status
Job Posting
02/13/2024
Not Selected
POSTMASTER 18 (B) 70041385 EAS - 43 GREENWICH OH
NC11642346
02/13/2024
Not Selected
POSTMASTER 18 (B) 95165241 EAS - 43 BELLVILLE OH NC11642343
02/20/2024
Not Selected
SUPV CUSTOMER SERVICES 71313532 EAS - 17 MINERVA OH
NC11651440
02/20/2024
Not Selected
SUPV CUSTOMER SERVICES 70325843 EAS - 17 CANTON OH
NC11651159
Draft
POSTMASTER 95318287 EAS - 18 KINGSVILLE OH NC11653751
03/12/2024
Not Selected
SUPV CUSTOMER SERVICES 95206608 EAS - 17 UHRICHSVILLE OH
NC11668092
03/26/2024
Not Selected
SUPV CUSTOMER SERVICES 95235411 EAS - 17 AKRON OH
NC11679486
04/12/2024
Not Selected
SUPV CUSTOMER SERVICES 95392646 EAS - 17 ALLIANCE OH
NC11689335
06/17/2024
Not Selected
POSTMASTER 95125899 EAS - 18 EAST SPARTA OH NC11748094
Draft
MGR CUSTOMER SERVICES 95230936 EAS - 21 AKRON OH
NC11703144
04/23/2024
Not Selected
SUPV CUSTOMER SERVICES 72019281 EAS - 17 HUDSON OH
NC11699657
06/10/2024
Not Selected
POSTMASTER 95152002 EAS - 18 MINERAL CITY OH NC11741796
07/15/2024
Not Selected
SUPV CUSTOMER SERVICES 71298454 EAS - 17 CANTON OH
NC11770956
07/12/2024
In Process
SUPV CUSTOMER SERVICES 95115747 EAS - 17 NORTH OLMSTED
OH NC11770376
07/12/2024
Not Selected
POSTMASTER 70923966 EAS - 18 SCIO OH NC11771539
07/27/2024
In Process
SUPV CUSTOMER SERVICES 95142562 EAS - 17 KENT OH
NC11780229
10/06/2024
In Process
SUPV CUSTOMER SERVICES 95185319 EAS - 17 MILLERSBURG OH
NC11843943
Contact this candidate