It Support Help Desk
Resume:
Supeena (Rose) Chakraborty
(She/Her)
College Station, TX 77840
***********@*****.***
EXPERIENCE
Marketing Internship - NDA
Best Buy Geek Squad— Consultation Agent
**/*022- 2/2023
Provided base level IT support, deescalated customer situations, performed diagnostics on various devices, helped with sales, troubleshot hardware and software issues, etc. TAMU Division of IT (Help Desk Central)— IT Technician 06/2022-9/2022
Helped customers with technical and software issues over the phone and chat. Issues included- password and account management, VPN, WiFi, security, mailing, app and software download, website access and more
SEC Directed Internship— Business Lead/Backend
Programmer
05/2022- 6/2022
Worked in teams to program a web-based GUI using javascript, created presentations and presented business ideas for an aerospace company
TAMU Department of Statistics — Student Assistant
2/2022- 7/2022
Revised documents, organized files, data and exams, responded to calls and emails, organized seminars, tended to various office needs
Texas Sea Grant, College Station,TX — Aquarium
Technician
10/2021- 12/2021
Assisted in taking care of saltwater aquatic animals, doing water changes, feeding, maintaining water levels, checking water compositions, managed aquarium filters and sumps, recorded data of water changes
SKILLS
Java, JavaScript, Python,
HTML, Latex, C++,
Photoshop, InDesign, C#,
Access, PremierePro, MS
Office, Apple Certified Support
Professional (ASCP), SQL,
Database Mangement,
COBOL, Data Entry
Courses taken - coding, game
design, cybersecurity, graphic
design, theater, art, electrical
circuits, photography, fashion
design, AV tech
ORGANIZATIONS/CLUBS
● Clubs- art, theater,
table tennis, eSports,
gaming, engineering,
DECA, Interact
● Organization- Women
in Engineering, Aggie
Allies, Save Our Seas
ACHIEVEMENTS
● Multiple medals in
math, english,
science, and
informatics olympiads
● Multiple certificates in
sports
● Participated in a
fashion show as a
TAMU Department of Biology— Advising Office Assistant 8/2021- 2/2022
Handled calls and transactions, arranged department lunch and dinners, and seminars, recorded and managed student info, designed posters, organized mail, worked with MS office and graphic design softwares
TAMUG Jack K Williams Library, Galveston,TX —
Receptionist
1/2021-8/2021
Booked rooms, managed inventory, scheduled meetings, handed calls, managed websites and online resources, and organized library
Cracker Barrel, Pearland, TX — Server
10/2019 - 2/2020
Prepared refreshments and handcrafted drinks, resolved customer issues, stocked and organized supplies, and supported co-workers.
designer in high
school
EDUCATION
Shadow Creek High
School, Pearland, TX
Aug 2016 - April 2020
Graduated top 10% and as a
part of National Honor
Society
Texas A&M University,
College Station, TX
Aug 2020 - May 2024
Pursuing Bachelors of
Science in Computer
Engineering
Pursing minor in
Cybersecurity
Contact this candidate