Program Manager Cyber Security

Professional Highlights

Led the design and development of a ServiceNow based DoD system to manage suspicious contact reports (SCR) using PMI methodology throughout the project life-cycle.

Directed the deployment of 25 Cyber Security sensors for the DoD, providing real-time active threat support.

Developed strategy and implementation for separation and integration activities for $3.3B divestiture.

Implemented cutting-edge optical character recognition (OCR) program savings of nearly $9M annually.

Managed the full PMI based life-cycle development of the online auto quote product on www.Nationwide.com.

Managed $30M Allscripts electronic medical records (EMR) implementation for a hospital.

Concurrently managed four projects and one program. Total budget exceeding $26M and 110,000 labor hours.

Professional Experience

Defense Counterintelligence and Security Agency (DCSA) – Quantico, VA

Program Manager and Computer Scientist Jun 2020 – Mar 2024

Managed PMI life-cycle based development and deployment of a ServiceNow based Suspicious Contact Reports (SCR) system. The improved system reduces manual processes by 40%, improves response time for national security incidents, enhances search capabilities while reducing hands-on time by 60%.

Managed contracts and implementation of 25 advanced cybersecurity sensors across multiple agencies, enhancing threat detection capabilities and reducing response times to critical alerts by 30%.

Developed and enforced IT governance frameworks to improve project delivery. The framework improved project delivery by 20% while dramatically improving collaboration and teamwork across 10 cross-functional teams.

Contracting Officer Representative (COR) for several multi-million-dollar contracts, ensuring compliance with federal procurement regulations and vendor performance.

Developed executive-level reports and briefings, lead decision-making group meetings to develop and execute strategic IT initiatives and the prioritization of mission-critical projects.

Mentor to Lean Six Sigma student projects, targeting improving processes and reducing development cycle times for new and existing solutions.

Coordinated cyberspace and intelligence objectives into actionable operational plans, ensuring successful project completion.

Contributed to Tiger Teams, modernizing systems and equipment to improve mission capabilities.

Provided strategic policy guidance, fostering adherence to standards and enhancing communication with mission owners.

Developed and delivered training materials for key mission-critical information systems.

Managed customer-facing strategic projects for Cyber Headquarters, improving teamwork and streamlining communication of critical information for immediate analysis and response.

Collaborated with industrial security professionals to assess and enhance security controls.

A.I. Destiny – Columbus, OH

Founder Feb 2020 – Jun 2020

A.I. Destiny is a consulting services company providing consultation services to organizations using Artificial Intelligence and Machine Learning as the foundation to improve customer service and reduce operating expenses.

TEKsystems - Columbus, OH

Sr. Project Manager, Contractor Sep 2017 – Feb 2019

Contracted by TEKsystems Inc. to assist Nationwide Insurance on the design and development of a custom developed service center software with a budget of $10M. The current system manages $6B in annual revenue therefore a high-quality product and seamless transition to the new system were critical. While overseeing development and testing of the new software, I partnered with the Service Center Director, Managers and support staff. Together, we developed a highly detailed project and implementation plans. Scheduling of subject matter experts (SME) users and pilot teams were critical due to the availability of resources. Led release readiness reviews, milestone reviews and Go/No-Go meetings. To address unplanned development requests from SEC, KPMG (other projects) and State of Ohio (regulatory), I developed a special projects team.

Apex Systems - Columbus, OH

Sr. Project Manager, Contractor Feb 2017 – Jun 2017

Contracted by Apex Systems Inc. to assist Huntington National Bank with First Merit Bank data integration. Hadoop environment was developed and utilized for long-term storage. I managed all project artifacts (schedule, project plan, issue and risk logs, etc.) in accordance to the direction of the Board of Directors put in-place by the S.E.C.. While demonstrating excellent communication and project management skills, I was asked to simultaneously lead a new regulatory project called The Ohio Pooled Collateral System. The system allows banks to leverage a reduced collateral minimum. For qualifying programs, collateral minimum can be reduced by 50%, freeing up millions that would otherwise be used as collateral. Excellent communication and on-time delivery of connectivity interfaces were critical due to contractual requirements with the State of Ohio. JIRA and Clarity were used to manage efforts and 8 resources.

Medasource – Cleveland, OH

Sr. Project Manager, Contractor Jul 2016 – Jan 2017

Contracted by Medasource to work on-site at University Hospitals to enhanced existing Allscripts electronic medical records (EMR) system by adding data output from anesthesia machines from 18 outpatient clinics. Partner with Doctors and other Clinicians to assist in the definition and documentation of business requirements, workflow and interdepartmental SLA’s. Managed project through complete project life-cycle. Teamwork and Scope Management were key success factors for the $16M project. Prepare and deliver a weekly briefing and progress status report that includes risk and issue updates.

Insight Global - Columbus, OH

Program Manager, Contractor Sep 2014 – Feb 2016

Contracted by Insight Global to assist JPMorgan Chase in the management of program and projects. Program was in-flight for nearly 5 years when I was on-boarded. In less than 9 months, I was able to identify the challenges that prevented forward momentum, closed the gaps and lead my team to implementation. Managing scope creep and getting buy-in to a phased implementation approach were primary success factors.

Managed the development and implementation of a custom in-house built mortgage application that utilized API’s of Oracle Financials to updates to General Ledger (GL) and a $4M Captiva Optical Character Recognition (OCR) project with a combined $9M ROI annually.

Total budget managed $26M and 110k labor hrs. of effort.

Trident Solutions - Jacksonville, FL

Sr. Project Manager, Contractor Sep 2014 – Sep 2014

Contracted to expedite projects that were stalled for Citra Health Solutions. Issue was quickly identified and resolved thus contract ended.

Creative Consulting - Macon, GA

Program Manager, Contractor Feb 2013 – Aug 2014

Contracted by Creative Consulting to identify and reduce variability in processes specifically those that impact project schedule. Analysis and correction of processes and standard operating procedures resulted in 100% of new projects being delivered within +/- 10% of the estimated schedule, without impacting cost. Critical process improvements generated 30% additional revenue by ensure they were efficient, high quality, and congruent with industry best practices.

Flagler Hospital - St. Augustine, FL

Technical PM / Bio-Medical Supervisor Jun 2012 – Feb 2013

Managed the implementation of $30M Allscripts electronic medical records (EMR) system. MS Project and Project Web Access was used to manage the project and 72 full-time and contract resources. Simultaneously, managed a $2M Nurse Call (NCS) system because EMR and NCS impact every department in the hospital. Concluded the contract with management of $4M construction project (renovating front-entrance and 2 outpatient clinics (refreshed with paint, trim and furniture). Unethical practices of leadership encouraged me to end employment

Developed project Charters, WBS, Project Plans, Scope and Risks Management and weekly Status Reporting

Managed technical aspects of EMR project using MS Project and Project Web Access for project reporting, interface progress, and security of implementation

Managed 2 full-time IT Technicians to inventory existing devices (computers, printers, etc.) to inventory and upgrade devices to meet EMR requirements

Partnered with Vendors and Department Managers to manage the upgrade of Hill-ROM Nurse Call system

Supervised 32 full-time and contract resources to support EMR implementation

Accountable for inventory, preventative maintenance and integration of all Bio-Medical equipment

New Management Services - Jacksonville, FL

Sr. Project Manager, Consulting Nov 2011 – Mar 2012

Managed the redesign, development and implementation of www.AnnualCreditReport.com, jointly owned by Experian, Equifax and TransUnion. The $1.4M system was delivered within W3C (Word Wide Web Consortium) and ADA (American Disability Act) guidelines and provides 58M customers a free credit report annually. After saving the company $300k annually via contract negotiations and process enhancements, I was reassigned to the project management office (PMO) to guide and mentor for the remainder of my contract where I reorganized IT processes and business operations resulting in a $5K monthly reduction in operating costs, without sacrificing quality or impacting system availability.

Managed all credit related Internet projects providing 58M customers a free annual credit report

Managed vendor relationship and coordinated requirements jointly owned by Experian, Equifax and TransUnion

Managed all web-based projects according to W3C (Word Wide Web Consortium) and ADA (American Disability Act) guidelines

Reorganized IT systems and business operations resulting in a $5K monthly reduction in operating costs, while maintaining quality and system availability

Developed project Charters, WBS, Project Plans, Scope and Risks Management and weekly Status Reports

Able Hands Homecare - Marion, IN

Director of Operations, Consulting Dec 2010 – Jan 2011

Develop financial P/L reports and supporting documentation for year 2008 - 2010

Develop, present and mediated annual shareholder meeting

Perform documentation inventory assessment and revised documents per Indiana State guidelines

Purchased, configured and networked new Dell server to six existing desktop computers

Taleo – Jacksonville, FL

Technical Consultant, Consulting Jan 2010 – Dec 2010

ETL and XML development

Client Relations

Technical Project Management

Cross Functional Team Management

Kaplan College - Columbus, OH

Director of Operations, Consulting Apr 2009 – Dec 2009

Educate students on computer related courses including: Windows, Linux and MS Office

Develop class projects and exercises to improve critical thinking and challenge students

Assist students with lab exercises and correlate the material to real-world scenarios

Partnered with Marketing team to develop marketing campaigns for 2010

CGI - Columbus, OH

Sr. Project Manager, Consulting Mar 2007 – Oct 2008

Contracted by CGI to recover the development and integration of a $2M vendor management project for Nationwide Insurance. The project was 6 months from delivery when I was on-board with no WBS, Project Plan or Communication Plan. Within 2 weeks, I partnered with Business Sponsors and the project team and together we determined a 3-phase delivery would be the best approach. First phase included basic features and function while each successive phase increased functionality and features.

Sapphire Technologies Limited - Columbus, OH

Sr. Project Manager, Consulting Jan 2007 – Mar 2007

Develop project plan to separate sixteen world-wide infrastructures from Cardinal Health's core network. PMI and Six Sigma methodologies were incorporated into the project plan with consideration given to delivering the project on-time and on-budget. A full Data Center implementation with raised floors, backup power supply, new servers and software installation was also included in the project plan. Project estimates were derived from in-house resources from a variety of technical and non-technical disciplines to reduce risk of inaccurate estimates. Total project cost $16M with 20+ vendors engaged world-wide with nine-month duration.

Managed infrastructure separation for $3.3B divestiture

Delivered technical and time sensitive project plan to internal Project Manager

Improved PMO project assessment review process yielding 20% increased efficiency

PMSolutions - Chadds Ford, PA

Sr. Project Manager, Consulting Apr 2006 – Oct 2006

Develop Project Management Office (PMO) for the Ohio Department of Education and train PMO Director on effective PMO techniques. Architect of project training and review process utilized by fifteen PMO resources. Additionally, I developed documentation templates, new standards, and guidelines for PMO staff. After implementing the enhancements and recalculating resources efficiency, an efficiency gain of more than 20% was realized.

Partnered with Account Representatives and answered clients’ technical questions

Improved PM's efficiency while reducing client communication touch-points resulting in reduced project costs while improving overall quality

Reduced project management activities resulting in improved collaboration, efficiency and on-time project delivery while reducing total costs

Nationwide Insurance - Columbus, OH

Project Manager, Full Time Employee Oct 2000 – April 2006

Assembled and managed a high-performing team, communicated across all levels of Management, developed and managed change control process, negotiated contracts and delivered the Internet Auto Quoting product in less than 1yr. Full software development life cycle (SDLC) was used to design, implement and maintain software releases and infrastructure projects however ITIL was used as our impact analysis tool to identify and correct incidents and issues. The Initial project cost totaled $30M while ongoing maintenance was just under $15M.

Managed team responsible for implementing www.nationwide.com. Implementation budget of $20M, duration was nine months, and employed resources exceeding 100

Developed procedures for routine maintenance schedule for software upgrades and hardware maintenance

Managed team responsible for the design and implementation of Internet re-contact tool, generating over $10M after 12 months of implementation

Managed team responsible for improved web-site ranking with Gomez.com in 2002 from #12 to #3 with a web-site redesign yielding increased company publicity and revenue

Maintained web-site up-time/availability in excess of 98%

Proud member of Nationwide’s first Six Sigma Black-Belt team. Our objective was to identify and reduce process gaps, waste reduction, and improve operational efficiency. Projects average budget was over $1M with ROI of at least 2X.

Developed project Charters, WBS, Project Plans, Scope and Risks Management and weekly Status Reports

Compuware - Columbus, OH

Network Services Consultant, Full Time Employee Mar 1998 – Oct 2000

Led many infrastructure modifications such physical to virtual and upgrades.

Managed 3 projects related to year 2000 (Y2K) certifications for Fortune 500 companies.

Developed and instructed several in-house training classes covering: LAN/WAN administration and Firewall best practices.

Developed training material and instructed training classes for Network Services department.

Accomplishments

Introduction to Genetic Algorithms: Theory and Applications 2019

Unsupervised Machine Learning Hidden Markov Models 2019

IBM Watson for Artificial Intelligence and Cognitive Computing 2019

Artificial Intelligence in Software Testing 2019

Artificial Intelligence for Business 2019

Master Certificate in Project Management, George Washington University 2005

Project Management Institute, member #233-***-****

Six Sigma Black-Belt, Air Academy 2003

ITIL Foundation v2, Pink Elephant 2003

U.S. Army, Honorably Discharged 1994

TS/SCI Current

Education

Franklin University: Columbus, Ohio 2000

Master of Business Administration, Minor in Information Management

DeVry Institute of Technology: Columbus, Ohio 1998

Bachelors of Science, Computer Information Systems

Key Strengths

Listening

Analytical and Problem Solving

Customer Service

Team Building & Mentoring

Value-Added Leadership

Attention to Detail

Vendor Management

Oral Communication

Executive Presentations

Creativity / Idea Generation

Best Practices/Methodologies

Software Development Life Cycle (SDLC)

Project Management Office (PMO)

Project Management Institute (PMI)

Service Level Agreement (SLA)

Agile

Waterfall

Six Sigma

Information Technology Infrastructure

Library (ITIL)

Technical Skills

Clarity

JIRA

SharePoint

MS Office

MS Project

Workbench

ServiceNow

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