Data Entry Customer Service
Resume:
Avis Carter
Killeen, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Data Analyst
Apidel Technologies LLC
April 2022 to September 2022
Assisted in preparing weekly reports around network Accurately extracted data from the database in preparation for forecasting, or report creation Review contracts and supporting documentation for completeness Data entry into a database
Benefits Verification Specialist
Mindlance
September 2020 to March 2021
Contacted insurance companies to verify patient specific benefits program Asked questions regarding patients benefits and complete data entry and forms to document patients benefits coverages
Reviews patient insurance information needed to complete the benefit verification process. Verified specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options. Identified restrictions, documenting and initiating prior authorization process, claims appeals, etc. Completed quality review of work as part of finalizing product. Performed related duties and special projects as assigned. Customer Service Advocate I
TeleTech/Ttec - Temple, TX
November 2017 to November 2019
Customer service advocate for, Optum Specialty/ Optum RX Home Delivery program through United Healthcare
Customer Service Representative
Teleperformance USA - Killeen, TX
September 2015 to May 2017
Provides customer service, responsible for all customer inquiries, questions and ensuring customer satisfaction. Data entry in various software programs. Records and update financial information, collect payments, verification of benefits, billing and enrollment, pharmacy, assists with completion of application when necessary
Student Worker
Central Texas College (Veteran Services) - Killeen, TX October 2010 to May 2014
to students that are dependents of a service members, and/or students that are veterans.
• Assisted with input of data for veterans who attend CTC and who wants to use their MGI education benefits (Chap30(Distance Learning, Europe, East Pacific), Chap 33 (Post 911), Chap 31(Vocational Rehabilitation).
• Updated educational records, input data in Datatel and VA once system, assists with certifying student classes, build and maintain student educational records/ files. Prepares correspondence for vocational counselors.
Petty Officer Sh3
United States Navy
August 2005 to June 2010
Office Support/Administrative Assistant
• Assisted with day to day operations of the quarterdeck (office) that consisted of customer service for the command,
• input data answering telephones calls, processed Red Cross messages, tracking off base vehicle movement of the command .Received and distributed mail.
• Mail processor and directory clerk for command, U.S, Fleet for personnel who transferred from COMFORTABLE Yokosuka.
Receptionist/Office Assistant/Medical Records Clerk Diagnostic Imaging Services - New Orleans, LA
November 2002 to October 2005
November 2002- August 2005
• Greeted customers, determined nature and purpose of visit, and directed or escorted them to specific destinations.
• Prepared information or documents for customers (patients), reports and film..
• Perform administrative support tasks, printed schedules for patients visits. Prepared computers to work with pay records, invoices,
• Filed and maintain records.
• Collected, sort, distributed, or prepared mail, messages, or courier deliveries.
• Prepared correspondences, and other documents, for outside facilities Education
Associate of Arts in Human resources
Central Texas College - Killeen, TX
2010 to 2013
Ba in Human Resource Management
Central Texas College/ Texas A&M - Killeen, TX
2014
Skills
• Customer Service
• Excel
• Microsoft Word
• Leadership Experience
• Insurance Verification
• Typing
• Microsoft Office
• Assisting
• Call Center
• Guest Service
• Microsoft Excel
• Front Desk
• 10 Key Calculator
• Helping
• Guest Services
• Medical Receptionist
• Medical Scheduling
• Medical Billing
• HIPAA
• Medical Terminology
• Phone Etiquette
• Medical Office Experience
• Medical Records
• ICD-10
• Data Entry
• Oracle
• Logistics
• ISO 9001
• Computer networking
• Databases
• Computer hardware
• Business intelligence
• Process improvement
• Order management system
• Computer literacy
• Filing
• Software troubleshooting
• Customer support
• Mobile devices
• CPT coding
• Medical collection
• SharePoint
• Operating systems
• Active Directory
• QuickBooks
• Medical coding
• Google Docs
• Sales
• Accounting
• Inventory control
• Warehouse experience
• Human resources
• Inventory control
• Warehouse experience
• Windows
• Time management
• Microsoft Outlook
• Medicare
• Proofreading
• Contracts
• Communication skills
• Workday
• Oracle HCM
• Business analysis
• Analysis skills
• PeopleSoft
• SQL
• Data management
• Pivot tables
• Salesforce
• Quality control
• Data collection
• Tableau
• Analytics
• Relational databases
• Power BI
• Continuous improvement
• Data governance
• ServiceNow
• Agile
• Siebel
• Program management
• ICD-9
• Patient monitoring
• Employment & labor law
• Clerical experience
• Presentation skills
• ADP
• Documentation review
• Tax experience
• Microsoft Project
• Microsoft Access
• Warehouse management system
• Negotiation
• Research
• Learning technology
• AI
• Machine learning
• Data visualization
• Accounts payable
• Payroll
• Banking
• Financial accounting
• Data analytics
• 5G
• Telecommunication
• 4G/LTE
• Visual Basic
• Accounts receivable
• EHR systems
Military Service
Branch: United States Navy
Rank: E-4
Certifications and Licenses
Enrolled Agent
Assessments
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Medical Receptionist Skills — Proficient
March 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer Service Phone Interview — Proficient
March 2020
Listen to candidates' responses to key questions to assess their experience, motivation, and people skills
Full results: Proficient
Working with MS Word Documents — Completed
March 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Medical Billing — Completed
February 2020
Understanding the procedures and forms used for medical billing. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate