Customer Service Patient Care

ND

NANCY DELUNA

*************@*****.*** 737-***-**** Del Valle, TX 78617

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Documentation skills

Team Collaboration

Stocking shelves

Problem-solving skills

Vital signs monitoring

Basic Life Support

Infection control procedures

Condition Monitoring

Patient-focused care

Collecting specimens

Able to lift 30 pound's

Blood collection

Paperwork Processing

Blood transfusions

Patient support

Sanitation and sterilization

Specimen handling

Communication abilities

Target Austin, TX

Style Consultant

05/2024 - Current

Provided personal styling advice to clients based on their individual needs and preferences.

Developed style solutions for clients, including color palettes, outfit ideas, and accessory selections.

Assisted with the selection of clothing items in store or online. Brush Country Nursing and Rehabilitation

Austin

CNA

09/2017 - 11/2017

Provided assistance with activities of daily living, including bathing, dressing and grooming.

Assisted patients in ambulation and transfers using proper body mechanics.

Performed vital sign assessments, such as taking blood pressure and temperature.

Documented patient care services by charting in designated areas. Reported changes in patient conditions to registered nurse or physician. Answered patient call lights promptly and responded to requests appropriately.

Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Collaborated with interdisciplinary team members to ensure quality Summary

Skills

Experience

patient care was delivered at all times.

Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Utilized appropriate safety measures when handling hazardous materials or waste products.

Monitored food intake and output as directed by nursing staff. Demonstrated excellent customer service skills when interacting with patients, families and guests.

Ensured compliance with HIPAA regulations regarding confidentiality of information.

Administered medications under supervision of a licensed nurse. Phlebotomy Training Specialist Austin, TX

Phlebotomy Technician

10/2024

THE GOODWILL CAREER & TECHNICAL ACADEMY Austin, TX NURSE ASSISTANT TRAINING PROGRAM in NURSE ASSISTANT TRAINING PROGRAM 05/2017

East Side Memorial High School Austin, TX

High School Diploma

06/2014

Education and Training

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