Customer Service Project Management
Resume:
CALVIN W. DURR
***********@*****.***
***** ****** *** ***. *** Antonio FL 33576
OBJECTIVE:
Results-oriented and customer-focused professional with a strong passion for fashion and satisfying customers. Seeking a position in sales management or customer service. Offering exceptional guest service along with a collaborative mindset to contribute to the success of the brand.
PROFILE:
Experienced interior designer, artist, space planner, salesperson, and manager with 20+ years of expertise in commercial, residential, education, hospitality design, project management, and sales (both commercial and retail). Possess a BS degree in interior design and art. Extensive product knowledge to provide clients with positive and exceptional experiences with the brand. Committed to delivering excellent customer service, follow-up, and problem resolution.
EXPERIENCE:
Framing Consultant, Hobby Lobby, Lutz, FL – July 2024 to Present.
• Work with client to select a design that best works with the art and the décor.
• Build frames, mats, glass and other elements to complete the design. Stock Coordinator, Tommy Bahama; Tampa, FL — Aug 2023-Nov 2023
• Managed stocking levels, inventoried new product and shipped online orders.
• Maintained the selling floor by replenishing inventory, arranging displays, and ensuring merchandise is well-stocked and presented.
• Actively participated in store-related meetings and effectively communicated inventory-related inquiries and discrepancies.
Design Expert, Crate and Barrel (CB); Tampa, FL — 2022-2023
• Responsible for residential client space planning, furniture sales, window treatment, flooring finishes, installation, and customer service.
• Ranked #6 out of 115 stores nationally for furniture sales.
• Utilized Floor Planner, a custom "AutoCAD"-like software, to design impactful 3-D spaces for clients.
Sales Associate, Tommy Bahama; Jupiter, FL — 2019- 2020 (furloughed because of Covid)
• Provided exceptional customer service by assisting guests with product knowledge, recommendations, and ensuring a positive shopping experience.
• Maintained the selling floor by replenishing inventory, arranging displays, and ensuring merchandise is well-stocked and presented.
• Engaged with guests to encourage repeat sales and build a clientele.
• Actively participated in store-related meetings and effectively communicated inventory-related inquiries and discrepancies.
Flooring Representative, Barnards Carpet One; Delray Beach, FL — 2017-2018
• Collaborated with designers, contractors, and commercial/residential end-users to resolve flooring challenges.
• Guided clients from the need’s evaluation process through to installation, specializing in carpet, tile, LVT, and laminate.
VP of Sales & Marketing, Facility Concepts, Inc (FCI); Indianapolis, IN — 2008- 2017
• Managed 10 sales professionals in developing a new market across the country and Canada.
• Contributed to the design and manufacturing of custom restaurant, hospitality, and educational furniture and interior spaces.
• Led projects from scoping and space planning to construction documents, project management, and facility installation.
EDUCATION AND SKILLS:
Eastern Kentucky University; Richmond, KY — BS/BA degree, Double Major in Interior Design (FIDER Accredited) & Fine Art (Painting)
Graduated Cum Laude
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