Operations Management
Resume:
Meghan Weber
Pasco, WA *****
*********@*******.***
Summary:
20+ years of retail operations management. Proven leader and mentor. Highly competitive, Results oriented professional. Detail oriented with focus on process improvement and business profitability. Strong attention to training and empowering teams to optimize operational excellence. Creative and lifelong learner.
District Manager
S&S Petroleum - Kennewick, WA
September 2022 to Present
• Train and lead store managers to successful store operations – Improved in stock to 90% or greater
• Ensured that the stores under my supervision adhere to company and industry regulations.
• Ensured that all stores met safety and daily operational standards with daily reporting and cash controls
Reduced overtime to minimal levels by guiding managers in hiring appropriately and effectively scheduling for the needs of the business
Mentored each manager to a sense of empowerment and ownership for each location by giving them the knowledge and tools and understanding for personal growth
• Managed a regional budget and ensuring that each store operates within the budget of labor and operating guidelines
• Implemented operational practices making sure that each store runs efficiently and meets projected revenues and sales estimates
• Coordinated with, reported and made recommendations to senior management in order to improve customer experience and drive growth
• Ensured that each store delivers value and excellence to the customers
• Cultivated and grew a strong team of committed store managers that maintain profit margins and implement our business plan
• Lead a team of managers to show increase in sales growth as well as fuel margins over prior years
• Applied innovative approaches and techniques to keep updated with business growth
Management of vendor relations to ensure service levels were met for demands of each location
Implemented a standard of process and procedure to ensure accountability and fully cross trained management team
Store Manager
CIRCLE K - Kennewick, WA
October 2012 to August 2022
Received Store Manager of the Year for District in 2013 with CSR of the Year under my guidance and mentorship
Achieved status of highest volume packaged beverage sales in West Coast region as well as achieving profit of $25K to an average of $57K in 6 months of takeover
Mentor and develop CSR, Assistant Managers, and MIT for career enhancement and world class
customer service & operational excellence
Only Store Manager that had produced a successful fellow Store Managers operating highly successful stores
Ensure compliance with requirements, policies & procedure by enforcing adherence to corporate & regional systems, policies, and governmental regulations
Maintain a safe & secure working environment through safety practice enforcement
Supervise a staff of up to 15 associates
Responsible for daily operations of retail store & Blimpie Sub Shop & Car Wash
Responsible for setting up and selling car wash contract with airport rental car agency
Maintained inventory levels with full P&L responsibilities
Maintain exceptional customer service levels to ensure customer satisfaction
Create weekly schedule for adequate store coverage
Coach, counsel, and discipline employees when appropriate
Ensure proper cash handling and financial reporting
Oversee all merchandising aspects of proper shelf schematics and marketing program implementation
Responsible for all phases of Gas Station operations on daily basis
Assisted Market Manager with administrative duties weekly
Filled in for Market Manager during absence by assisting stores and reporting weekly numbers
Helped solve financial reporting problems for stores with the non-integrated system for fuel & sales reporting/worked as liaison with accounting to ensure proper and accurate instructions
Store Manager
SUN PACIFIC ENERGY - Kennewick, WA
September 2009 to October 2012
Turned a non performing store to #2 profitability in less than 6 months of becoming manager due to re-focus of service levels and merchandising
Recruiting, hiring and training company personnel as New Hire Orientation assistant
Ensured image and appearance were maintained to mirror company guidelines
Supervised a staff of 5-12 associates
Responsible for daily operations of retail store & Subway/Blimpie Sub Shops
Maintained inventory levels and integrity of accounting
Maintained exceptional customer service levels to ensure customer satisfaction
Create weekly schedule for adequate store coverage and customer service employees based on
projected sales curves.
Ensured proper cash handling and financial reporting
Oversaw all merchandising aspects of proper shelf layouts and program implementation
Worked as liaison between Blimpie Corporate & convenience store operations for better program
implementation
Responsible for all phases of Gas Station operations on daily basis
Education:
Bachelor of Science, Business Management and Administration
Rocky Mountain College, Billings MT 1994
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