Administrative Assistant Customer Service

Malinda Mitchell

MALINDA MITCHELL

**** ****** *** **** *****, CA 90804 714-***-**** ********@****.*** OBJECTIVE

Securing a position within the public sector where I can feel rewarded using my advanced skills for the betterment of the community while helping to meet the goals of the leadership team. SKILLS PROFILE

- Exceptional customer service skills when responding to citizen concerns and requests

- Advanced MS Office Suite knowledge

- Schedule coordination between multiple departments/boards

- Project Coordination

- Advanced Records Management

EMPLOYMENT HISTORY

ADMIN

Administrative Assistant – City of Signal Hill Public Works, Engineering 07/2023-Current Signal Hill, CA

- Prepare meeting minutes and prepare the Department’s items included on the City Council agendas.

- Assist with advertising, processing, and filing CIP documents.

- Maintain the records retention program.

- Represent the Department in the Safety Committee meetings.

- Process and respond to resident complaint issues.

- Monitor and order supplies.

- Review and issue encroachment and C&D permits.

- File annual assessment with LA County.

- Create PO requisitions.

- Code and process invoices.

- Coordinate employee appreciation events.

- Meeting scheduling between multiple municipalities/organizations.

- Coordinate travel arrangements for the Director and other employees.

- Member of Employee Engagement Committee.

- Responsible for SB1383 compliance as a liaison with CalRecycle.

- Insure follow up for contracts, amendments, and proclamations regarding Council meetings. Administrative Client Liaison – Advanced Medical Management 11/2021-5/2023 Long Beach, CA

- Administrative Lead for scheduling meetings internally and with outside Independent Physician Organizations throughout the U.S.

- Provide status reports for physicians throughout US and Hawaii with pertinent details regard client health so that the IPA qualifications are met.

- Responsible for high level administrative tasks, including sensitive health documentation, processing of sensitive documents. Front line for all accounting, HR and sales tasks Malinda Mitchell

Administrative Manager, West Coast Beauty, Inc 02/2019-04/2020 Hawthorne, CA

- Coordinate the growth of a new retail organization between the Sales Director, Sales force, and the corporate location in Canada.

- Maintain customer relations through our web site, emails, direct calls received throughout the US.

- Responsible for high level administrative tasks, including sensitive HR documentation, processing of sensitive documents.

- Front line for all accounting, HR, and sales tasks Project Manager, Coast to Coast Communications, Inc 05/2015-02/2019 San Juan Capistrano, CA

- Ordering Telecom services for customers- phone lines, toll free numbers, ISDN lines, Voice T1 circuits, Internet T1’s, Bonded Internet T1’s and DSL for customers as well as disconnecting services when necessary.

- Troubleshoot and open repair tickets on Telecom services on behalf of customer.

- Coordinated technician dispatch for customers to troubleshoot voice and data issues, phone installations.

- Project managed multiple projects to open new sites, move sites, upgrade, and even close locations within demanding deadlines.

- Point of contact to coordinate submission and award of GSA contracts Office Specialist III, Yuma County Department of Development Services

10/2009-03/2015

Yuma, AZ

- Initiate and maintain an accurate file organization system, pertaining to parcel files, to provide access to public records requests.

- Extensive experience regarding office procedures, including but not limited to, front office customer reception, internal and external phone calls, operation of office machinery.

- Management of calendars for division heads for meeting requests

- Complete travel arrangements for conferences and trainings for multiple employees

- Point of contact for Board of Adjustment and Flood Control Advisory Board meetings

- Transcribe minutes for board meetings.

- Review and revise procedures; initiate new procedures as deemed necessary.

- Ensure follow-up with staff members based on commitments made at meetings.

- Proofread correspondence as requested, including technical directions from Engineering, Building Safety and Flood Control divisions.

- Procurement: to include all office supplies, special requests, repairs to office equipment and all printing requests

- Reserve conference rooms for both internal and external customers; provide support during meetings, including set up as well as transcription of minutes.

- Research and report technical information to the Deputy County Administrator

- Research historical property documents to verify integrity of information.

- Compose correspondence to the public as requested, by utilizing research from EDMS, GIS mapping and Accela automated permitting system.

- Provide application/software support to all levels of staff

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