Customer Service Representative
Resume:
Angelina Scott
Woodruff, SC *****
*********@*****.***
I have been out of work because I had 3 children in the time frames of 2019-2021 and now they are all in school and I’m ready to get back in the working field . Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Concentrix-Greenville, SC
May 2018 to December 2019
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Identified opportunities for process improvement based on common customer inquiries or pain points Personal Assistant/Sales
Allstate Insurance-Cranford, NJ
May 2010 to June 2018
• Consistently exceeded monthly sales targets by XX% through effective prospecting and lead generation strategies
• Developed and maintained strong relationships with clients, providing personalized insurance solutions tailored to their specific needs
• Collaborated with underwriters to negotiate competitive rates and coverage options for clients, resulting in a XX% increase in policy renewals
• Conducted thorough risk assessments for clients, identifying potential gaps in coverage and recommending appropriate policies
• Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and processing policy changes
• Participated in industry conferences and networking events to expand professional network and stay updated on market trends
• Maintained up-to-date knowledge of state-specific licensing requirements and ensured compliance at all times
Education
Associate's degree in Business
Berkeley College - Paramus, NJ
2010 to 2012
Skills
• Personal Assistant Experience
• Marketing
• Office Management
• Human Resources
• Senior Care
• Caregiving
• Event Planning
• Microsoft Outlook
• Computer Networking
• Calendar Management
• Budgeting
• Administrative Experience
• Payroll
• Research
• Presentation Skills
• Insurance Sales
Certifications and Licenses
Property & Casualty License
Insurance Producer License
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