Customer Service Business Development

Meegan Horenstein

***** *********

Southfield, MI 48076 248-***-****

Carreer Overview:

I am a highly intelligent and enthusiastic, customer service professional with more than ten years of experience. I am a very competitive and driven individual. I am highly detail oriented and punctual organizational skills. I enjoy working and strive to excel in whatever I do.

Core Strengths:

Strong organizational skills

Goal Oriented

Ability to learn other software quickly

Positive and energetic work attitude

Strong Communication skills

Creative problem solving skills

Ability to multi-task pressure

5+ years of experience with Microsoft and Outlook

Accomplishments:

Many conflicts in the workplace have been assessed and resolved while using acquired skills.

Many personal and workplace specific oriented goals have been met using time management skills as well as being highly motivated in the workplace. I was given a promotion, at both Dynamic BDC and a Chevrolet business development team in only a few months based on my ability to pay attention to detail and my ability to use a specific format quickly and effectively.

I was promoted to head BDC while working for the Chevrolet team. Work Experience:

Customer Service

Elie’s Mediterranean, Birmingham November 2015- present Duties: Providing customer service both on the phone and in the store. Cleaning duties, setup and breakdown of restaurant, Food prep, Serving food and drinks. Business Development Representative(lead)

Mike Savoie Chevrolet

January 2019-March 2024

Duties: Using excel to track customer response, taking and making incoming and outgoing calls(avg. 100 contacts, per day), scheduling service appointments, giving service Quotes,

Online customer service representative

Dynamic BDC, Troy April 2018- January 2019

Duties: Using a learned format to provide customers with the best customer service possible while collection valuable lead information and answering an allotted amount of chats per hour.

Customer Service

Grand Trunk Pub, Detroit April 2015- November 2015

● Duties: Cleaning, providing customer service both on the phone and in the store. Know the computer systems and learn how to efficiently be able to use them effectively. Education/ Additional:

Mercy High School, Farmington Hills

High School Diploma

Oakland Community College

I have worked with many charities and businesses in Michigan including the Michigan Humane Society, South Oakland Shelter, as well as Affirmations and YMCA community centers. I have also volunteered for many non-profit community organizations in Vancouver and Victoria, B.C.

References:

Cristin Alpert 248-***-****

Berkley School District

13730 Sherwood, Oak Park 48237

Stefanie Bloxom 248-***-****

retired Blue Cross Blue Shield

10714 Talbot, Huntington Woods 48070

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