Service Agent Crew Member
Resume:
JOHARA CHOWDHURY
Hollis, NY *****
**************@*****.***
Work Experience
Passenger Service Agent
Spirit Airlines-New York, NY
April 2024 to July 2024
• customer
service,checking,bagging,boarding,assistance,announcements,coordination,identification,refunds,rates,booking tickets,kiosk,collection of excess baggage charges.navigate passengers complex situations with a calm mind.
Crew Member
Shake Shack-Queens, NY
August 2022 to July 2024
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
Host/hostess/server/barista
Hmshost-New York, NY
January 2017 to July 2024
● Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
● Answered customer questions about hours, seating, and menu information.
● Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
● Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
● Supported servers, food runners, and bussers with keeping dining area ready for every guest.
● Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
● Assisted servers with food delivery during peak hours to ensure timely service for all guests.
● Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
● Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
● Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
● Monitored seating area and checked restrooms regularly to keep spotless.
● Answered phone calls to take orders, give information and document reservations.
● Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
● Completed daily side work and opening and closing duties without fail.
● Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
● Backed up servers by checking on tables and retrieving items for guests.
● Opened and closed seating sections according to volume of guests.
● Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. desk.
● Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
● Collected room deposits, fees, and payments.
● Enhanced customer satisfaction by providing efficient and professional front desk services.
● Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
● Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
● Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
● Developed strong working relationships with team members, fostering a positive work environment.
● Completed data entry and filing to keep records updated for easy retrieval.
● Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
● Resolved customer issues quickly and notified supervisor immediately when problems escalated.
● Completed all tasks in compliance with company policies and procedures. Education
higher level education in Accounting
Upper Darby High School - Drexel Hill, PA
May 2008 to May 2012
Skills
• Adaptable to change Seating arrangements Menu board art
• Server Support
• POS Software Promotional knowledge expertise
• Host/Hostess
• Serving Experience (10+ years)
• Front Desk (5 years)
• Math (10+ years)
Languages
• English - Fluent
Certifications and Licenses
First Aid Certification
Food Handler Certification
Additional Information
CAA Regulational Operations
• Issuing tickets
• Coordinating schedules
• Check-in procedures
• Boarding support
• Reservation Processing
• Security Screenings
• Cash Management
• Reservations
• Pre-boarding checking
• Checking in passengers
• Airline Policies
• Baggage handling abilities
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