Customer Service High Volume
Resume:
Joey Rivera
Server - Talk Of The Town
Kissimmee, FL 34743
***********@*****.***
Enthusiastic server knowledgeable in upselling and building rapport with customers. Talented people person with 15 years of experience working in high volume environments. Committed to providing excellent customer service to every customer. Looking for similar restaurant position with organization which offers growth potential
Dining customer service Accurate check payment handling. Effective customer up selling Point of Sale
(POS) system operations
Special dietary requirements knowledge Wine pairings Safe food handling Conflict and dispute resolution High-volume dining Menu memorization
Authorized to work in the US for any employer
Work Experience
Server
Talk Of The Town-Orlando, FL
February 2013 to Present
1 I have been a server at Moonfish for about six years. I have been a top featured sales server and one of the top charity generators at Talk Of The Town. I have surpassed my guests expectations for birthdays, anniversaries and special occasions. I have had may great reviews on Trip Advisor for my 5 Star service that has helped the restaurants rating. Trained new employees on proper food handling, guest expectations and restaurant protocols.
Inspected restrooms for cleanliness and availability of supplies multiple times per shift. Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee. Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
Resolved complaints from guests by listening to issues and notifying restaurant manager. Recorded orders and partnered with numerous team members to serve food and beverages. Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
Maximized table turns and rotated seating for optimal guest satisfaction. Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Checked on all tables at appropriate intervals to refill drinks and respond to requests. Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses. Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Calculated charges, issued table checks and collected payments from customers. Upsold products to customers, effectively increasing sales. Kept carpets and floor clear of debris by using vacuums and brooms. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals. Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience. Restaurant Server
Server
Maggiano's Little Italy-Orlando, FL
February 2009 to March 2012
Education
High school
Cypress Creek High School - Orlando, FL
1995 to 1997
Skills
• Customer Service
• POS
• Server
• Training
• Sales
• fast learner
• Restaurant Experience
• Basic Math
• Serving Experience
• Serving
• Restaurant experience
• Food handling
• POS
• Serving
• Supervising experience
• Leadership
• Customer service
• Sales
• Food industry
• Cash register
• Cash handling
• Upselling
• Food service
• Kitchen experience
• Food safety
• Team management
• Culinary experience
• Conflict management
• Negotiation
Military Service
Branch: U.S.A.F.
Service Country: United States
Rank: Senior Airman
Certifications and Licenses
food handler certificate
Driver's License
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