Front Desk Customer Service

THOMAS RICHARDS

*******@*******.*** 313-***-**** Palm Springs, FL 33461

I have a wealth of knowledge in many different areas. I love learning and working and have no problem going over and above what is required of me for the job. I work well with people from all walks of life, both customers and Co-workers

Sales and Repair Technician Batteries Plus - Roseville, MI 05/2012 - 05/2024 Planned and followed through with inventory management for each store. Responded quickly to emergency calls from clients requiring immediate service or assistance. Networked to build client base and promote products to new and existing clients. Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings. Cross-sold additional products and services to purchasing customers. Built customized solutions to meet customers' requirements. Maintained cleanliness of work area at all times including tools, supplies, and machinery. Negotiated and closed deals with minimal oversight. Received incoming shipments of parts and inspected contents against invoices prior to stocking shelves. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Processed payments using point-of-sale systems and verified accuracy of charges. Adhered strictly to applicable laws and regulations pertaining to sales and repairs. Increased repeat business using great customer service, problem-solving and conflict resolution skills. Streamlined operational efficiencies by tracking quarterly and annual sales metrics. Resolved customer complaints quickly and efficiently. Participated in training sessions to improve product knowledge and sales techniques. Assisted customers during selection process and helped choose perfect products to meet individual needs. Communicated effectively with clientele to maintain customer satisfaction and loyalty. Promoted memorable shopping experiences resulting in increased customer retention and loyalty. Performed preventative maintenance on a wide range of equipment in the shop. Researched parts availability and pricing when needed for specific repairs or upgrades. Demonstrated how to use new or repaired products upon completion of service. Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio. Maintained accurate records of repairs, parts used, and labor costs for billing purposes. Developed relationships with customers and presented promotions that increased shelf space, sales and profit. Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

Troubleshot and repaired customer's equipment according to manufacturer guidelines. Made recommendations to customers to promote brand effectiveness and product benefits. Grew annual business sales with strategic networking and marketing initiatives. Obtained consistent word-of-mouth referrals by fully satisfying customers with expert service. Assisted customers with product selection by providing detailed information about available products. Band Director Various Schools in MI, FL, OK and MO 12/1974 - 05/2008 Worked closely with administrators to ensure compliance with district policies related to student safety regulations. Collaborated with the music department chair to plan out concert programs. Developed and implemented a comprehensive band program for students aged 10-18. Planned band involvement in extracurricular activities and special events. Summary

Experience

Maintained a detailed budget for purchasing instruments, supplies, sheet music. Wrote musical scores for orchestras, bands, choral groups and solo artists. Organized and conducted regular rehearsals with high school bands to prepare for performances. Monitored progress of student musicians throughout the year by evaluating their practice habits and attendance records.

Prepared students for auditions or competitions by providing guidance on repertoire selection. Verified student eligibility, established performance requirements, and monitored student educational standings. Attended professional development workshops focused on current trends in instrumental education. Advised students on college applications related to music degrees or scholarships. Mentored younger teachers who are interested in pursuing careers as Band Directors. Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.

Instructed performers on history, fundamentals, and appreciation of different music styles . Directed rehearsals to achieve tonal and harmonic balance. Implemented fundraising and promotional activities to support music programs. Supervised student musicians during performances to ensure accuracy of notes and rhythms. Created and taught courses in music theory, sight reading, ensemble techniques, and conducting. Assisted in fundraising activities to support the band program's needs financially. Insurance Sales Representative ADCAHB Insurance Group - West Palm Beach, FL 07/1986 - 05/1992 Counseled prospects and policyholders on coverage, limits and regulations. Offered policy guidance and management to promote asset protection. Stayed abreast of new product offerings and industry trends to provide up-to-date advice to clients. Developed and executed effective sales strategies to meet and exceed monthly sales targets. Responded promptly to inquiries from prospective customers via phone or email. Attended industry seminars and conferences to stay abreast of developments in the insurance field. Provided leadership and training for new agents regarding industry best practices and company policies. Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed. Exceeded company sales goals for new policies.

Facilitated policy renewals, ensuring clients' coverage needs were continuously met. Provided exceptional customer service to existing clients by resolving claims quickly and efficiently. Responded to inquiries and explained product features and service advantages to potential customers. Assisted customers in completing paperwork associated with policy changes or renewals. Created customized presentations tailored to individual client needs. Monitored clients' insurance coverages to ensure changing needs were met. Developed relationships with key stakeholders such as brokers, agents, underwriters. Participated in team meetings to share best practices and discuss challenges faced in the field. Followed up with clients to ensure satisfaction with their policies and services provided. University of Oklahoma Norman, OK 08/1993

Music Education And Conducting

University of Michigan Ann Arbor, MI 12/1982

Master of Arts: Wind Instruments

University of Olivet Olivet, MI 12/1974

Bachelor of Arts: Music Education

Battle Creek Central High School Battle Creek, MI 06/1970 Education and Training

High School Diploma

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